I did not receive a serial number, not on box. Believe box had been tampered with when I received it this date

I ordered Adobe Photoshop Elements 13 from Amazon, received it this date, March 10th, 2015. There is no serial number on the box at all, anywhere.

There is normally an inner box (white cardboard) and if you pull it out the serial number should be found. It will commence 1057-

Similar Messages

I do not think my serial number not on my email.I would like to register my products

I do not think my serial number not on my email.I would like to register my products. help me

Hi,
Please specify the product you wish to register.
For registration, please refer to the help document below:
Register your product
Regards,
Sheena

I can not find the serial number though I have the box, inserts and cd's in front of me.

Trying to reinstall CS5 Design Standard. Where the heck is the serial number?

All I apparently registered was acrobat pro.

Computer crashed i reinstalled CS5 but it will not take my serial number

My computer crashed and I reinstalled CS5 from the download sight. I have a license for two computers which was installed on two iMac computers. The one iMac crashed and I could not get in my hard drive, so I purchased a MacBook Pro. I called Adobe and they gave me a case number 0215153209 along with the web sight to download the software and my serial number of the product. I downloaded the product but it will not accept the serial number. I wonder, since I had it installed on two computers and I was unable to delete the software from the computer that crashed that it thinks I'm trying to load it on a third computer? I do I over come this?

Stephene30094839 I reviewed the serial numbers you offered in case 0215153209 and they both have activations remaining. What specific error message are you receiving when installing Creative Suite 5? If you are receiving the error message that the serial number is invalid then can you provide a bit more history? You indicated an iMac crashed and you could not get into your hard drive and then bought a MacBook Pro. Were any files or folders transferred from the iMac to the MacBook Pro?

Serial Number Not Valid 2nd Install CS5.5

I'm trying to download CS5.5 Design Standard Student and Teacher on my Windows 8.1 machine and receive a "Serial Number Not Valid" notification. I have already downloaded the product on my Macbook Pro a few years ago, but was under the impression I was allowed to download it on 2 computers. Anything I can do???

the serial number for a mac installation is not the same as for a windows installation. and, in fact, cs5.5 is not a dual platform product so you cannot install it on a windows machine unless you have a windows license/serial number.
you could upgrade to creative cloud. the subscription apps (cs6, cc and cc 2014) are all dual platform.

I have my aperture upgrade by not my original serial number

I have my aperture upgrade but not my original serial number.
any ideas?

You need to contact Apple with a proof of purchase:
See this document:
Pro Application Replacement Serial Numbers: http://support.apple.com/kb/HT1861
-- Léonie

Did not receive the serial number by mail. What should I do ?

Did not receive the serial number by mail by the product I paid and I can not communicate with the company. What should I do ?

Check the email address for your account and make sure it is active.
Try contacting Adobe Support by phone or chat and see if they can assist you.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

I did not receive my serial number

I did not receive my serial number and it is not showing up in my products and services, even though I paid for it and received an email and it is showing on my bank account statement. Let me know.
Thanks

To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you continue to have an issue, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Did not receive the serial number

I purchased Photoshop CC as a month-by-month membership, but did not receive the serial number. The transaction was done and went through by Paypal. What do I do now to activate the application?

you don't get or use a serial number with cc. you sign in to your cc desktop app with your adobe id.
if you don't have the desktop app, go here and install it, https://creative.adobe.com/
if you already have it installed, sign in with the correct adobe id, Sign out, Sign in | Creative Cloud Desktop app

I did not receive the serial number

I there, my adobe id is
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
I purchase the adobe education one for a year, but I did not receive any serial number so I cannot use the adobe app.

Hi there
Alreay solved
thank you!
Shuming lai
Original Message
Sender:John T [email protected]
Recipient:shuming [email protected]
Date:Thursday, Nov 20, 2014 11:12
Subject:[Adobe Creative Cloud] I did not receive the serial number
I did not receive the serial number
created by John T Smith in Adobe Creative Cloud - View the full discussion
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download install activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6945928#6945928 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6945928#6945928
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, "Stop Following"
Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

I paid for the monthly plan but I did not receive the serial number to register the software.

I paid for the monthly plan but I did not receive the serial number to register the software.

there is no serial number used with a cc subscription. you use your adobe id.
go here, Adobe: Creative, marketing, and document management solutions
sign in with the same adobe id used to subscribe. start the download of one of your programs.
that will install the cc desktop app which is used to manage your cc apps,

Serial number not received

Hello
On March 21 I payed the fee for the creative cloud membership for photoshop and lightroom. Up until now (april 11) I did not receive my serial number(s) or downloadlinks.
There is only 9 days of free trials left, and I need Lightroom. When can I receive my serial numbers?
Best regards
Peter Maessen (netherlands)

you should start your own thread, but again:
there is no serial number used with adobe cc programs. you use your adobe id.
go here and download the cc desktop app (using your adobe id), Download Adobe Creative Cloud apps | Free Adobe CC trial
after the desktop app is installed, open it and use it to install your ps and lr programs.

I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request.

I did not keep the email with my registration for the free trial so I do not have a serial number as I have no products due to the fact that my trial has expired but I would now like to purchase a product and I cannot skip the serial number request in order to buy the product it's so irritating I'm about to just do a different product altogether... anyone know how to get or bypass the serial number request?

You must first make the purchase, then you will receive the serial number you are asking about. YOu do not acquire the serial number thru the software. You acquire it thru the purchase, possibly via a follow-up confirmation email.

I receive message "Serial number you provided is valid, but a qualifying product could not be found on this computer" when I try and install Acrobat XI Standard

I have a PC with windows 7 installed. Acrobat X reader and Acrobat XI Pro trial version run fine. I have purchased Acrobat XI Standard and there is a serial number in my account. Acrobat XI Standard installs fine but I receive the error message after putting my serial number in, "Serial number you provided is valid, but a qualifying product could not be found on this computer."

The message identifies that you have purchased an upgrade version of the applications and it is asking you to identify the previous version of that application that you are upgrading from and then to provide its serial number.
If you did not intend to purchase an upgrade version then you probably need to cancel that and purchase it at full price.

I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how els

I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how else to find the serial number. Please help!

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

I did not receive a serial number, not on box. Believe box had been tampered with when I received it this date

Similar Messages

Maybe you are looking for