I did not receive my 10% GCU Bonus on trade in

Hello,
I traded in 2 vita games at bestbuy. I checked my RZ account and I do not see the 10% GCU trade in bonus. When I did the tradein the rep showed me the transaction on the screen and it showed me as being a member of gamers club. Can someone please asssit. Also is there anything I should be doing or saying in regards to the 10% GCU trade-in bonus.
Thanks
Solved!
Go to Solution.

Hey MoBetta,
The 10% Gamers' Club Unlocked trade-in bonus is provided on the gift card issued during the transaction, not in the form of points, so this would explain why you're not seeing it on the My Best Buy site. You should, however, see record of the trade-in points within 3-5 business days of making the trade. It sounds like the rep who assisted you completed the transaction correctly, but I'd still be glad to look into this situation on your behalf.
Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

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Did not receive B2G1 free used game coupon

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I am new here. I do not konw who to contact about not getting my coupon. I signed up for GCU the last time it was $60 but did not receive my coupon. I catually bought 2 GCU 2 year memberships but did not receive either. If there is any way someone can hep me i would appreciate it.
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Hi powerhousechops & eXTechno,
Welcome to the My Best Buy Gamers' Club Unlocked program! It typically only takes 2-3 business days for welcome packets to arrive via e-mail, so it's odd that neither of you would have received yours by now.
I've sent you both some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
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I did not receive my 10% GCU Bonus on trade in

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