I did not receive my serial number

I did not receive my serial number and it is not showing up in my products and services, even though I paid for it and received an email and it is showing on my bank account statement. Let me know.
Thanks

To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you continue to have an issue, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

Did not receive the serial number by mail. What should I do ?

Did not receive the serial number by mail by the product I paid and I can not communicate with the company. What should I do ?

Check the email address for your account and make sure it is active.
Try contacting Adobe Support by phone or chat and see if they can assist you.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Did not receive the serial number

I purchased Photoshop CC as a month-by-month membership, but did not receive the serial number. The transaction was done and went through by Paypal. What do I do now to activate the application?

you don't get or use a serial number with cc. you sign in to your cc desktop app with your adobe id.
if you don't have the desktop app, go here and install it, https://creative.adobe.com/
if you already have it installed, sign in with the correct adobe id, Sign out, Sign in | Creative Cloud Desktop app

I did not receive the serial number

I there, my adobe id is
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
I purchase the adobe education one for a year, but I did not receive any serial number so I cannot use the adobe app.

Hi there
Alreay solved
thank you!
Shuming lai
Original Message
Sender:John T [email protected]
Recipient:shuming [email protected]
Date:Thursday, Nov 20, 2014 11:12
Subject:[Adobe Creative Cloud] I did not receive the serial number
I did not receive the serial number
created by John T Smith in Adobe Creative Cloud - View the full discussion
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download install activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6945928#6945928 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6945928#6945928
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, "Stop Following"
Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

I paid for the monthly plan but I did not receive the serial number to register the software.

I paid for the monthly plan but I did not receive the serial number to register the software.

there is no serial number used with a cc subscription. you use your adobe id.
go here, Adobe: Creative, marketing, and document management solutions
sign in with the same adobe id used to subscribe. start the download of one of your programs.
that will install the cc desktop app which is used to manage your cc apps,

I did not receive a serial number -- purchased Lightroom 5 from Amazon

I purchased Adobe Photoshop Lightroom 5 from Amazon, but did not receive anything that looks like a serial number. help.

If you purchased a disc the serial number is normally on the disc case. You need to contact whoever sold you the software to see what you need to do.

Did not received the serial number for AE on my adobe association !!!

HI !
I already payed my association and instaled my AE, but I can´t find my serial code to use !!
My AE did not working
Please help me !

Sorry, but Apple can't be reached by posting here, this is a user to user forum.
If your device does not charge anymore, this might be hardware related and the phone has to be checked. Visit an Authorized Apple Service Provider or Apple Store, or contact Apple Support to get it serviced.
iPhone - Contact Support - Apple Support
Your serial number can also be found in iTunes/Edit/Preferences/Devices. Move the mouse pointer over the listed backup and the info will show up.

I did not receive a serial number, not on box. Believe box had been tampered with when I received it this date

I ordered Adobe Photoshop Elements 13 from Amazon, received it this date, March 10th, 2015. There is no serial number on the box at all, anywhere.

There is normally an inner box (white cardboard) and if you pull it out the serial number should be found. It will commence 1057-

I did not receive a serial number when I purchased Keynote Speaker and Numbers from the App store. Would someone please send me my serial number so I can use the apps I have already paid for. The prompt screen is asking me for the serial number ??????????

How do I get what I paid for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!??????????????????????????????

You don't need a serial number. The problem you're having is due to having the iWork trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip.

Paid for monthly plan for photoshop cc but did not receive activation serial number?

Can somebody tell me if Adobe will email me the activation key or is photoshop CC for photography automatically activated? I have downloaded the PS trial version through CC. Thanks.

Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Install, update or UNinstall, and launch after installing

I have just taken delivery of my LR5 disc. I had already downloaded the trial version. I just tried entering the serial number from my hard copy to authorise my downloaded trial version and it did not recognise the serial number. So, I loaded the hard cop

Question: I have just taken delivery of my LR5 disc. I had already downloaded the trial version. I just tried entering the serial number from my hard copy to authorise my downloaded trial version and it did not recognise the serial number. So, I loaded the hard copy, and the instructions said that it would just overwrite the downloaded version. And again it will not recognise my serial number! I am not wanting to uninstall the trial version as I have already got quite a lot of personal preferences entered etc. Help please. I am on a macbook pro with latest OS

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

After installing asked me a serial number! I have not received any serial number!

hello, I downloaded the CC, and Muse, on my Macbook Pro, after installing asked me a serial number! I have not received any serial number! Just received a thank you email and explaining the first steps to be taken, yet not have the serial number and can not ultilizar Adobe Muse! Already tried all the alternatives that the site offers for troubleshooting and always the pages are unavailable !!!

Hello,
As confirmed by you Muse is asking for serial number on launch. Most of the time this happens because of Hosts file on the machine.
Please go ahead and rename the hosts file on your machine and you should be all set. here are the steps for both MAC and Windows.
Windows:
1. Go to following location. C:\Windows\System32\drivers\etc
2. Rename the file "Hosts" to "hostsold"
3 Relaunch Muse and sign in with your Adobe ID, you should be all set.
MAC:
1. Go to Finder > Go > Go to Folder
2. Type /etc and hit Return
3. Rename the file "Hosts" to "hostsold"
4. Relaunch Muse and sign in with your Adobe ID, you should be all set.
Regards
Vivek

Hello me my adobe cc expired and I have already paid and I have not received my serial number, who w

Hello me my adobe cc expired and I have already paid and I have not received my serial number, who would wonder about that.

Hi GreenhatDesarrollo ,
For Creative cloud applications to work you dont need a serial number . CC works on the basis of your Adobe Id & Password so in our case right now I would request you to kindly launch the product and wait for the trial message to come up . Once you have the trial message up , kindly click on Licensing This software and then use your Adobe id & Password that we have used to purchase the creative cloud .
Kindly let me know if this works fine for you or if you require any further support from our side .
Cheers,
kartikay Sharma

I have a case number but have not received my serial number yet after 4 days. Please help.

I have a case number but have not received my serial number yet after 4 days. Please help.

Do you know where I go to do contact Adobe directly, please?
On Tue, May 5, 2015 at 11:06 AM, Barbara B. <[email protected]>

I bought Creative Cloud but I did not receive my license number

Hello,
I bought CC but I have not received my license number by email. How long have I to wait for it? or what have I to do to receive it?
thanks.

Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership. I mam unable to find any CC order placed under your Adobe Email provided here.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
   Windows:
   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
   Mac:
   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree

I did not receive my serial number

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