I did not recieve an email regarding security question at  rescue email address

i forgot my security question answers and i asked to send me the information on my rescue email . but, i did not receive any emails despite sending it successfully from apple
mac book pro ,OS X 10.9.4

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111158)

Similar Messages

  • HT5312 How to reset my security question without rescue email address ?

    How to reset my security question without rescue email address

    You will need to contact iTunes Support / Apple to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • I don't remember my security questions ither rescue email.what to do?

    I don't remember my security questions ither rescue email.what to do?

    Read here:
    http://support.apple.com/kb/ht5312
    If nothing works, either:
    Go here, ask for assistance:
    https://getsupport.apple.com/GetproductgroupList.action
    Or, call AppleCare & ask for "Account Security".

  • Forgot Security Questions and Rescue Email

    I just bought an itunes card and already redeemed it to my account . I tried purchasing games but it wont let me due to some security questions and i tried to retrieved it whenever i verify it always said that my account is invalid . Please help me or Mail me a link . So i can change my security questions and rescue email. Thanks for your time .

    Call your country number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • Security questions without rescue email

    How to reset security questions without rescue email?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (92043)

  • How can I reset security question without rescue email

    how can I reset security question without rescue email, or hoe should i set rescue email with existing account?

    Call Apple they will be able to help you. 1-800-APPLE

  • I did not remeber my answer of security question

    I did not remeber the answer of security question

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures contact Apple. See: http://www.apple.com/support/itunes/contact/

  • Forgetting Security question and Rescue email

    Hey everyone I recharged 30$ itunes card when i want to purchase some app in appstore apple ask me to Verify security questions and I forgot rescue email and security questions cause my friend recently signed up my apple ID after that I asked my friend to Submit new security question but as like me he forgot the password email, So plz someone of apple center help me to change my rescue email.
    here's my apple ID : ******
    Sorry for my english bad. Thanks
    <Email Edited By Host>

    This is a user-to-user tech support forum, not Apple support,  NEVER post personal info in a public forum,
    You'll need to contact iTunes Store supportto have your questions and answers reset.
    Your English is very good!

  • Forget my security question and rescue email

    Forget security question of my apple id and rescue email don't remember

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • ITunes security questions and rescue email address

    So basically I want to download an app and when I went to do it it comes up with answer security questions or send to a certain email address
    My problem is I can't remember the answer to the security questions and I don't know the email or password for the rescue email address.
    What can I do?

    If you don't have access to your rescue email account (or don't have one on your account) set up on your account then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Forgot security questions and rescue email doesn't work

    hi i wanted to buy a app and it ask me for my security questions and i forgot what was my securaty questions and i cant reset it becouse the rescue email to reset it doesn't eigsist anymore i head it deleted because im not useing it anymore and i try entering the questions my acount got lock for 8 hours -_-  for so many fail attempts so is there a way that i can change my rescue email? :/

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • Security Questions and Rescue Email "need help"

    The AppStore won't let me purchase anything and it keeps asking for my security question but I donn't remember it and the rescue email is not the one I choosed. Please somebody help I just added money to the account too need help A.S.A.P.

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106703)

  • Forgot security questions - No Rescue Email

    I forgot my security question and I do not have a rescue email which means that i do not have the option of changing them.
    My country (Lebanon) is not listed on Apple Support.
    I've tried everything,I could'nt find any solutions.
    Please Help, I need to download an application as soon as possible from the Appstore and I can not do that unless I answer the Security Questions.

    Click here and fill out the form. If you absolutely can't wait for Apple to get back to you, create a new Apple ID; if you do this, you'll be stuck with two permanently.
    (92099)

  • How to change AppleID password without access to security questions or rescue email?

    Hi,
    I am curious how a friend managed to change his AppleID password via his iPhone without knowing the answers to the security questions or access to the rescue email. As someone else helped him with the process (not an Apple employee), he hasn't been able to explain it. I still haven't been able to figure how it was done. Wonder if anyone out here could shed some light, thanks!

    Hi there mokcl,
    You may find the troubleshooting steps in the article below helpful.
    If you forgot the answers to your Apple ID security questions
    http://support.apple.com/kb/HT6170
    If you can't reset your security questions
    Contact Apple Support in either of these circumstances:
    You don't see the link to send a reset email, which means you don't have a rescue address.
    You see the link to send a reset email, but you don't have access to email at the rescue address.
    A temporary support PIN isn't usually required, but Apple may ask you to generate a PIN if your identity needs to be verified.
    -Griff W.

  • I got "Invalid link" when I to reset my security questions from rescue email. Moreover when I log in into my Apple ID and click on Passwords and Security I'm thrown out with the message "An unknown error has occurred".

    Here is my problem:
    Need to change my email with the one that currently I'm using for rescue
    Planed to change first the rescue email with a new one.
    But:
    I Forgot the security questions
    Followed the reset security questions instructions.
    Got the email on the rescue address but The link I've got on my rescue email to reset my security questions is invalid. By now the 3 hour window for the validity of the link is gone.
    If I go via Apple ID, I login successfully but when I select Security I'm thrown back into Manage your Apple ID screen that displays now as well this message "An unknown error has occurred"
    Tried several times, the same again and again.
    On top of the long hours on the forums I spent 20 minutes over the phone with the US support on  international charge, eventually I hanged up while waiting too long for the 3 rd expert but got an email later on indicating to clear my browser history and try again, which didn't work. Case number 519598448. Used my laptop with IE and my iPad, same result.

    This problem now appears for me too.
    When using iforgot.apple.com email-verification clicking the reset link results in the "Invalid Link" error.
    The error, that caused me to do this (password failing to verify against iCloud) has vanished since though.

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