I did not remeber my answer of security question
I did not remeber the answer of security question
Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures contact Apple. See: http://www.apple.com/support/itunes/contact/
Similar Messages
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HT1349 Apple does not recognize my answers to security questions. Now what?
Apple does not recognize my answers to security questions. Now what?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551 -
I can not recall the answere to security question,childhood best frient?
I can not recall the answere to the question, "childhood best friend"
Click here for information. If you've forgotten any of the other answers and the option to have them emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Nobody on these boards can reset them for you.
(92914) -
I did not recieve an email regarding security question at rescue email address
i forgot my security question answers and i asked to send me the information on my rescue email . but, i did not receive any emails despite sending it successfully from apple
mac book pro ,OS X 10.9.4You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111158) -
HT5312 I CAN NOT REMBER MY ANSWER FOR SECURITY QUESTION HOW TO I RESET
I AM TRYING TO RESET SECURITY QUESTION I CANNOT REMEBER ANSWERS
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570
For future info typing all in capitals is considered shouting and makes posts difficult to read, and may mean that people don't reply. -
Can anyone help me with the above question? I can't answer the 3 security questions as they are not set on my account, I am trying to download music from iTunes but I cannot do it without answering the 3 questions.
Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74697) -
HT201303 cant remeber my answers to security questions what do i do
i cant figure out what to do i have changed password but cant remember security answers and i have money on my account but cant buy any thing until i answe the questions
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09/2012) - https://discussions.apple.com/message/19809294
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
TS1368 I do not know my answers to security questions
I am trying to download on my new ipad
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
HT5312 no me acuado de mi Answer your security questions.
me acount have 30 dola and i can buy because i no remeber me Answer your security questions.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should work : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option, and you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use. -
I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?
this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.
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OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase music?
Using this link: http://support.apple.com/kb/HE57, click on:
Get Support
See All Products and Services
More Products and Services
Apple ID
Other Apple ID Topics
Use My Apple ID to Manage Security Questions
Then click on the box that says "Contact Apple Support"
This will give you a case number as well as the phone number to call when you are ready.
Cheers,
GB -
I cannot buy any music due to the security questions. I do not have the answers to the questions and I got locked out for trying to answer them. How do I disable the security questions?
Usually you will need to contact iTunes store support but this workaround may help:
-On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
- Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
- Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.
- At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions. -
I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?
Go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column.
You need to know the answers to your existing questions to reset them. If you don't remember your answers, there may be a link on that page where you can have a reset email send to your Rescue email address. This will not appear if you have not provided a Rescue email address, and may not appear even if you did.
If there does not seem to be any way to reset your security questions, contact iTunes Support here: http://www.apple.com/support/itunes/contact/ They will respond within a business day. Be sure to check your spam or junk mail folders for their response. -
How can I get Apple to recognize me? Every time I try to put in my Apple password, it doesn't recognize it. I try answering the security question, will not recognize it. I end up changing the password then try signing in again and it won't recognize it. We start all over again.
Have you changed the email address associated with the Apple ID? I did, and learned the hard way that it caused a lot of problems. I had to delete that ID and create a new one, then it caused problems with iCloud because of my old email address. If that's not the case, you might need to set up a new Apple ID altogether. Sounds like a pain, but it's not too hard, and you only need to create a new email address. You can also set up new security questions for the new ID and it should be recognized when you enter the information in iTunes, the App Store, etc. If that doesn't work, I recommend calling Apple and explaining the situation. Here's the page for Apple support numbers depending on where you live:
http://support.apple.com/kb/he57
Hope this helps. -
Basically my Ipad2 stopped allowing me to go to sites such as Tumblr a little while ago. It wouldn't display the page properly because of 'security certificate' issues. This in itself would not have been such a problem, but when I went to the App store to try and download the Tumblr App, a pop up appeared asking me to answer some security questions before I could successfully install the App. However, the pop up would not display correctly because of 'security certificate' issues and as a result I can't download any apps from the App Store. Can anyone help with this??
Well, I maged to delete some stuff, download the update...
My Mac mail is still not ok. Still only displays today, yesterday and everything is the 16th of the month previous to this?
All a bit strange to say the least any suggestons on how to resolve this.
I now have a second issue in all my emails at the very top of each it describes in detail the full information of
Delivered-To:
Received:
Received:
Received:
Received:
X-Received:
Return-Path:
Received-Spf:
Authentication-Results:
Content-Type:
Mime-Version:
X-Mailer:
X-Cloudmark-Analysis:
Surely this should not be displayed rather insecure I would think. Any suggestions on how to amend
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