I did subscribe fr one year but I have difficulty to convert my PDF file in word.  How come?

I did subscribe and when I try to upload a PDF file for convertion I got an answer that the file do not exist.

Hi cesare,
I see you have had your ExportPDF subscription for a couple years now! That is wonderful to see, thank you.
Has this issue happened before when you have converted PDF's to Word or Excel?
Is the file extension properly placed? Example: .pdf, .docx, .exe.
Let me know so I can assist!
Kindest regards, Stacy

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