I didn't receive an order (online Apple Store)

Hello,
I ordered 20 days ago the "Refresh Duo Tech Kit (TECHLINK)" on the French online Apple Store. The ETA was for the 14 october and I did received the confirmation e-mail.
Who should I contact to get this fixed?
Thank you.
Hugo.

Check your order status by logging into your account in the Apple store.

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Hello,
I'm about to buy a Macbook pro with an upgraded configuration for my birthday.
And here http://store.apple.com/hk/buy-mac/macbook-pro you can see in the section "Configure to Order" that upgraded configuration can be made only at the Apple Online Store. But I'm in HongKong just for tourism, Im not living there. And i dont want to be delivered at the hotel. I would like instead that the macbook will be delivered to an apple store, and then i go there to pick it up.
There is nothing indicating the restriction about that.
So i made my upgrade and check the delivery conditions :
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Free Shipping
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The Apple Online Store Hong Kong sells and ships items only within Hong Kong. You may not export any products purchased at the online Apple Store. The Apple Store sells and ships products to end user customers only. Notwithstanding order confirmation Apple may cancel any order where it has reasonable grounds to believe the product is not being purchased for end use.
The Apple Online Store Hong Kong does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order on the Apple Online Store.
For additional shopping options, visit the "Other Ways to Shop" section of the Shopping Experience online Help page.
And the page Shopping Experience (http://store.apple.com/hk/help/shopping_experience.html) is empty ( The page you're looking for can't be found. Please try one of the links below. )
It is not indicated that if i can or cant deliver the macbook in an apple store to pick it up when i ll pass there.
Anyone can help me on this point ? thanks you very much.
Best regards,
Mam721

Only in an Apple store. The resellers have their own return policies.
Ciao.

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If the email's not in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
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Hi All
I live in India and needed to buy the Macbook Pro i7 / Quad Core / 1TB 5400 RPM HDD / NVIDIA GeForce GT 650M with 1GB GDDR5 / Hi-Res Display Macbook Pro, but this configurtaion was not available in India and no option to buy online in India the required configuration. Though I did check with Apple India representative and people at Apple re-seller in India and answer was no.
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What exactly my friend should do to de-regster the Macbook Pro currently associated to his Apple ID and enable me to register the same with my Apple ID?
Since this Macbook Pro is by default registered with my friends Apple ID from the time of purcahse, does it mean it will also be registered in his iTunes Account?
What all other places my friend has to login and make changes for de-registering the Macbook Pro to enable me to register with my Apple Id?
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What do I need to do to get the Macbook Pro registered with my Apple ID as I need to buy the AppleCare Protection Plan in India and register the same for extended coverage? As per Apple Support site it is recommended to buy the AppleCare Protection Plan in the country of residence.
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You need to add the serial number of the MBP to your Apple ID list of registered devices. Your friend needs to remove this device as well.
Apple - Support - Welcome To My Support Profile
To find the Serial number:  > About this Mac > More information > Serial Number.
Since this Macbook Pro is by default registered with my friends Apple ID from the time of purcahse, does it mean it will also be registered in his iTunes Account?
Not necessarily. Just sign into your iTunes account with your Apple ID when you open iTunes.
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Make sure to delete any user account he made on your CPU. Sign into the App Store with your Apple ID. Sign into iCloud with your Apple ID. Sign into iTunes, as indicated above, with your Apple ID. You can associate your user account (System Preferences > Users ) with your apple ID. The main thing is step #1...this is how Apple associates any device with a given user.

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Sorry, I wasn't sure where else to post this.
I was looking at buying one of the refurbished macbooks from the online apple store and the other day saved it in my cart. I've noticed now that it's no longer on the website as an available item, but it is still saved on my account.
Does anyone know if I would still be able to purchase this? I would do so within the next day or two ... just waiting to see if I can resurrect my iBook first...
Also, I've read alot of the good accounts of buying refurbished items on these boards, but was wondering if anyone has had a BAD experience buying refurb'd mac products??

Question 1:
I think the refurbished MacBooks tend to come and go in the online store. Sometimes they're there, sometimes they're not. I would recommend calling your local Apple Store and asking if they have any refurbished or "refreshed" MacBooks.
Question 2:
I bought my MacBook used from a guy who bought it refurbished somewhere around May I think. It has the CPU whine, the squeaky hinge, the sizzling power brick, and the heatsink was replaced for the random shutdown issue.
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I didn't receive an order (online Apple Store)

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