I didn;t receive my serial number

I didn;t receive my serial number

Assuming the serial number is not in your junk email folder, you'll have to contact Adobe directly - this is a user-to-user forum.

Similar Messages

  • Hi, I purchased Acrobat Standard XI and received a mail thatthe order has been processed. Installation was fine, but I didn't receive the serial number.

    Hi, I purchased Acrobat Standard XI and received a mail thatthe order has been processed. Installation was fine, but I didn't receive the serial number.

    If you purchased a subscription, there is no serial number. Sign in with your Adobe ID to license the software.

  • Impossible to register after purchasing Lightroom a week ago.  Didn't receive a serial number.

    Adobe is a mess.  I will re-type this question a FIFTH TIME:
    I HAVE PURCHASED LIGHTROOM A FULL WEEK AGO, through a dealer, and I did not receive a serial number.   I got an email asking me to join LWS, but no serial number - and the product was not listed under my name.  Thye Adobe sites keep giving me a runaroud - I didn't now that registering a product has to become such a big project, and I don't have the time for this nonsense.  Thank you.

    I bought it from an official overseas dealer.  Afterwards I got an email from Adobe to join the licensing site (so the order went through to them), but no serial number.  Thank you for the reply, but I guess I should have filed the issue under another heading, having to do with "Licensing" rather than "Lightroom" (although this is the program that I have purchased).

  • I purchased CS6 on Amazon and didn't receive a serial number?

    So as the title states, I purchased my version of CS6 on Amazon (I realize now I should have gone directly to Adobe) and I could not find a serial number anywhere. It wasn't on the envelope that the cd came in, it wasn't on the back of the box. I emailed Amazon with my concern and they told me to contact the manufacturer, which is Adobe, and I'm not really sure what my best option is. Should I call the number and speak to someone? Or is it still something I need to be resolving with Amazon?
    I don't know if it makes a difference, but the edition I purchased was Creative Suite 6 Design Standard. I know some people were having trouble with getting serial numbers for their student editions but I don't think I should be having this same issue, right?

    I can tell you thisŠnot all CS6 applications are Retina optimized. This
    includes InDesign. To get get a retina version of InDesign you'll have to
    move to Creative Cloud.
    Creative Cloud includes all CS6 versions as well as the new CC versions of
    all applications and will continue to receive upgrades, updates and new
    features. CS6 as you have purchased it is pretty much a dead end.

  • I didn't receive the serial number

    I paid for Photoshop, and i receive confirmation email.
    But my orders list is empty, my product list is empty and couldn't find my serial. What should i do?

    Contact the seller or Adobe Customer support.  No one in these user forums can help you.  Sorry.

  • I bought illustrator 4 days ago. I didn't get a serial number but in order to access the program i need one?

    i bought illustrator 4 days ago. I didn't get a serial number but in order to access the program i need one?

    Sarah,
    Presuming CS6 purchased (as perpetual licence), you should ask Adobe (or the independent seller) for it.
    Have you registered it?
    You may try to contact Customer Care (tick I Still Need Help and hope for an agent available for a chat),
    http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
    or Adobe Support (phone),
    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

  • I purchased Adobe Acrobat X Pro two days ago and cannot receive my serial number; your form will not allow me to select my State for address-I have spent four hours of frustration

    Acrobat X Pro has a flawed serial number application form at the point where it asks for your State, the first time. I will not allow me
    to complete the form and receive my Serial Number.@

    I purchased it from my University bookstore and the attending clerk was no better informed than was I.
    The form is required to be infilled in order to receive the serial number necessary for installation of the software
    After five hours of trying, I was able to overcome the flaw in the form, as it appeared on the Acrobat website, and
    complete the two pull-down menus indicating the State in which I live.
    I called Adobe Customer Care for assistance and had to wait two hours for a return call, and by the time the
    call came though I had found that the website form allowed me to pull-down for the State of location.
    Adobe is an uncaring vendor, once it has your money in hand.

  • I never receive my serial number for my product by email and I don't see in my product online.

    How to find my information. The Adobe service is really bad for that...
    I think to cancel everything !!!

    Hi Rahul,
    I’m ok now. I solve my problem on your chat Tuesday this week.
    Thanks for your help.
    Have a great day !
    <mailto:[email protected]> Carole Gillant 
    Assistante de Direction | Coordinatrice clinique
    Executive assistant | Clinic coordinator
    Connaissiez-vous notre clinique-école? Renseignez-vous  <http://www.epoqosteopathie.com/infoClinique.php> ici! |  <https://app.cyberimpact.com/clients/4704/subscribe-forms/B4FA8F33-35EE-4035-8B24-5888D47EF 268> Abonnez-vous à nos infolettres en cliquant ici.
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    De : RahulTyagi4you 
    Envoyé : 30 avril 2015 06:48
    À : EPOQ BROSSARD
    Objet :  I never receive my serial number for my product by email and I don't see in my product online.
    I never receive my serial number for my product by email and I don't see in my product online.
    created by RahulTyagi4you <https://forums.adobe.com/people/RahulTyagi4you>  in Acrobat Reader - View the full discussion <https://forums.adobe.com/message/7497853#7497853>

  • Item was received without serial number by mistake.

    Good Morning;
    Purchasing department for one of my
    clients added a product managed by serial numbers instead of by batches
    in error. Product was received incorrectly, and no serial number was
    entered. Now they cannot create a transaction to get this product off
    the inventory (credit memo).it is asking for the S# but the item was receive without
    serial number.\
    I dont know how they were able to enter the AP invoice without entering a serial number, but looks like they did and now they cannot take it out from the inventory.
    Thanks in advance
    Jenny

    Is the item managed by serial numbers "On release" or on "Every Transaction". If it is on release only, it would not need a serial number to be received, just issued.
    If this is the case, it can be issued with a dummy number to get it out of stock, then the correction can be made & it can be brough back in correctly.

  • Did not receive the serial number by mail. What should I do ?

    Did not receive the serial number by mail by the product I paid and I can not communicate with the company. What should I do ?

    Check the email address for your account and make sure it is active.
    Try contacting Adobe Support by phone or chat and see if they can assist you.
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • After I receive my serial number, I couldn't find the Acrobat 11 disc I purchased. Is there still a way to download the software online somewhere?

    After I receive my serial number, I couldn't find the Acrobat 11 disc I purchased. Is there still a way to download the software online somewhere?

    Hey,
    You might try downloading Acrobat XI from the link mentioned below:
    Other downloads
    Regards,
    Anubha

  • Currently use CS6 on my iMac, purchase a laptop but didn't register my serial number

    I currently use CS6 on my iMac. I purchased a laptop but didn't register my serial number, and thus can not find it. Is there a way to retrieve it?

    Find a serial number
    Nikhil

  • I did not receive my serial number

    I did not receive my serial number and it is not showing up in my products and services, even though I paid for it and received an email and it is showing on my bank account statement.  Let me know.
    Thanks

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    If you continue to have an issue, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Hi! I had purchased Adobe Photoshop Lightroom 5 Full - English - Multiple Platforms - Download. Had received a serial number to activate my license. I am nott able to update this to the latest version. Tried entering the license key which I had received f

    Hi! I had purchased Adobe Photoshop Lightroom 5 Full - English - Multiple Platforms - Download. Had received a serial number to activate my license. I am nott able to update this to the latest version. Tried entering the license key which I had received for LR5. does not work with LR6

    Your serial number is for version 5 and not for Lightroom 6. If will install LR 6 you have to buy a update and the you get a new serial number.
    Regards
    Axel

  • I am trying to install Lightroom 5 with a software download card. I get as far as entering the redemption code, receiving the serial number, then when I click download, nothing happens...

    I am trying to install Lightroom 5 with a software download card. I get as far as entering the redemption code, receiving the serial number, then when I click download, nothing happens... Now what?

    Adobe - Lightroom : For Windows
    Adobe - Lightroom : For Macintosh
    Mylenium

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