I didn't receive the licence code i was supposed to receive after signing in on the creative cloud website

I have been given a code from school to fill in on the creative cloud website (along with my own information), and was supposed to receive a new licence code in my mails.
I never received this code. I tried to fill in my information on the creative cloud website again, but it said i already had an account.
after downloading creative cloud i was able to use it with the 30 day trial,
but now it's over and I can't figure out how to fix this.
Can someone help?
Greets,
Louise

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Mylenium

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