I didn't receive the serial number

I paid for Photoshop, and i receive confirmation email.
But my orders list is empty, my product list is empty and couldn't find my serial. What should i do?

Contact the seller or Adobe Customer support.  No one in these user forums can help you.  Sorry.

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    I there, my adobe id is
    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]
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    Original Message
    Sender:John T [email protected]
    Recipient:shuming [email protected]
    Date:Thursday, Nov 20, 2014 11:12
    Subject:[Adobe Creative Cloud] I did not receive the serial number
    I did not receive the serial number
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    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
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