I didn't receive what I brought

So I brought a $25 iTunes card and went to purchase the $9.99 diamond pack on Edjing and I didn't receive it, but you guys took my money from my account. That's $10 dollars gone. After this I went to check and I had $15 in my account and I still didn't get what I purchase.

ITUNES SUPPORT BILLINGS etc
http://www.apple.com/emea/support/itunes/contact.html  or   https://expresslane.apple.com/Issues.action

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