I do not understand prepay

Question

Last month I purchased my LG Optimus Exceed PP phone and paid $60 for the unlimited talk and text and up to 2GB media.  First time using Verizon no contract month to month.  I just don't get the billing here.  With other carriers, all I had to do is get online, the amount due (same exact dollars and cents), yet it showed the amount due and the pay by date, and option to enroll in auto pay or use a debit or credit card to pay.  Here, I see a $5.00 amount in my acct. for who knows what it is there for, and all it does is to put money on a card.  I have no prepaid card!!!! I have unlimited minutes.  Why should I pay in the window that says add money for my minutes.  This is horrible.  What is my total due, and where on earth on my Verizon page do I go to the hit a button that says "Pay Now" or "Pay your Bill", etc.???  Also, I started my service Aug. 7, and I guess $60 is due by Sept. 7th.  I am assuming that is my bill.  BUT, on MY Verizon page, it says due by Dec. 7, 2013.   
Someone PLEASE help!  I tried calling *611 to speak to an agent and there is no prompt or way to get a rep online.  I tried 0 and that does not work.  Just no way to get a human to ask questions.  Chat does not work.  No one shows up.  I am so frustrated.  All I want to do is make sure there is a payment in so I am not disconnected and be able to easily do this online.  I will NOT sign up with their auto pay. That is not debatable.  Anyone that can help, I sure would appreciate it.  Thanks.
>Minor Edit<
Message was edited by: Verizon Moderator><

Answer 1

Never mind.  I finally got someone to reply on Chat and they gave me a number to call where I can speak to a rep directly.  This representative was fantastic.  She took the time to explain every type of service, plan and the differences in managing accounts online.to me.   She changed my plan to  what will fit my needs the best, and a lower my bill each month.
This particular My Verizon online account view is actually geared for people with Prepaid plans (who purchase or fill cards with minutes) (who do NOT have unlimited talk and text) - so there was the confusion for me. It is set up for just that, not for people who have  month to month flat $50, $60 or $70 plans. Unfortunately, the month to month unlimited no contract does not have its own account page (as with other cell phone providers) and is joined together with the prepaid minutes online account information page.  Now I understand where one can get so confused.  This might clear up any questions for anyone else that reads this that are new to month to month and  have a similar problem understanding how to manage their plan online.  The online "My Verizon" gives some information of lets say ---  your data usage, and managing your contacts, but that is about it.  The $50, $60, $70 month to month unlimited (w/ what ever data), is not the total monthly bill.  There are taxes and that does not show up on your account page.  That is why from now on, I need to call in to pay my monthly bill or sign up with auto pay.  There is NO way to pay our bill online with the type of plan we have because of it being set up for the Prepaid "add more minutes, buy a prepaid card" type of  accounts. WHY a no contract month to month unlimited account plan is called Prepaid is BEYOND my comprehension. Just call it month to month (like everyone else)!!!  Bottom line - forget trying to pay your monthly bill online with this kind of plan.  Set up auto pay or call in to pay.  I hope this helps someone out there!