I don't get reset email my security question. HELP

I don't get reset email my security question, because my main e-mail address is wrong, and i don't change it. HELPWron

You won't be able to change your rescue email address until you can answer your questions (the reset link will show your rescue email address, not your account's primary email addree), you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Similar Messages

  • Apple id is disabled, to reset the password I do not know the email and security question. help what to do?

    apple id is disabled, to reset the password I do not know the email and security question. help what to do?

    Hi ingaosk,
    Thanks for the question. Based on what you stated, it seems like you did not receive the reset email. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
    If you didn't receive your Apple ID verification or reset email - Apple Support
    Thanks for using Apple Support Communities.
    Cheers,
    Mario

  • HT1725 I want to change my reset email for security question

    I want to change my reset email for security question from q8-17-o0o ...  to [email protected]

    So then go change it.  What's the problem?

  • Don't know rescue email or security questions

    How do I reset my rescue email? But I have forgotten my security questions as well...

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • I have a new email and I don't have rescue email for security questions

    Need help how can I change rescue email for security questions

    Forgot Security Questions
        1.  If you forgot the answers to your Apple ID security questions - Apple Support
        2.  Apple ID- All about Apple ID security questions
    Your Apple ID
        1.  Forgot Apple ID
        2.  Apple ID - Apple Support
        3.  Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support

  • Apple dont sned me reset email for security questions after multiple requests, what do I do!?!

    i really need my questions resetting because i have put credit on my account and they dont send the email!

    Call Apple and ask for Account Security.

  • HT5312 Reset email for security questions not sending?

    I need to reset my sequrity questions, but the email wont send. I've checked all of me emails. Any help?

    The email may take a few hours to arrive and have gotten caught in a spam filter. If it's doesn't show up anywhere, click here, phone Apple, and ask for the Account Security team.
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  • I forgot my rescue email and security question help!!

    well its been like 2 yrs since I did my security email and question so can anyone help me to reset them with a link of some sort cause all the links i've found wont tell me how to do both!!

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • I did not receive email of security question reset

    Hi.
    I recently bought an iPad Air 2 64gb 4g. I wanted to purchase new app when it asked to authorize my apple ID for the first time on this device, and by answering my security questions. I've forgotten the answers so I used the link in my account management page to be sent the reset info to my alternative email. When I clicked the link it said the email was sent successfully and I should follow the steps it would say.
    The problem is no email comes to me even after two days and several attempts with sign out/in in between.
    My alternative email has nothing in spam folder.
    My alternative email receives all emails I tested.
    I changed my alternative email in my account successfully but that link of reset email under security question boxes still shows my previous alternative email as for the address to be used.
    I was able to change every other detail of my account.
    My Questions are:
    1. Why apple is not sending me the email even after noticing it as successful?
    2. Why although I changed the alternative email, there is still my previous one shown as the destination for reset email? So how can I change the destination shown in the link of security questions reset inquiry?
    Thanks in advance

    The reset email should have been sent to your rescue email address, alternate email addresses are different and not used for account security - is it your rescue email account that you've checked, or just your alternate email address ?
    You won't be able to view and/or change your rescue email address until you can answer your questions, if the email isn't there then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then view and/or change your rescue email address for potential future use (you won't be able to set it to be the same as any other email address on the account) : Manage your Apple ID primary, rescue, alternate, and notification email addresses
    Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

  • When i try to reset my security questions, i don't get an email

    im trying to reset my security questions but it says it sends an email to my email address and i never get an email from apple. HELP!

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • What happens if I don't get the email to reset my security questions? What do I do?

    I forgot the answers to my security questions, and I can't buy anything until I answer them. I hit the "send email" thing, but never got it. I checked my spam folder and it isn't there. What do I do. I can't do anything until those questions are answered! Help!

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • I forgot the answers to the security questions. When I get the screen with security questions to be answered, the email adress where the reset procedure is sent to is wrong. How do I change it?

    I forgot the answers to the security questions. When I get the screen to answer them, the email address listed to send the email procedure is wrong. How do i change this email address?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • HT5312 Help!!! I am at my wits end. Can anyone tell me how to have my security questions re-set? Truth is I do not even remember the questions and so dont know the answers  I keep getting refered to 'answer security questions' when I reset my password hel

    Hi can anyone help me with the solution to get my security questions and answers re-set?
    I have done everything the site asks you to do/ reset passwords/ confirm re-send mail and so on BUT the site still does a 360 back to answer security
    questions to confirm your identity....that is the point -I do not rememeber the questions  and certainly therefore dont remember answers to questions that I am supposed to recall....so what do I do?
    For the last 8 months ++ I've gone full circle and am at my wits end?
    Anyone have some deep wisdom on this issue
    Thanks and regards

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • How to get answers to my security questions w/o a rescue email??

    How??
    Is there any way for me to get answers/change my security questions when I don't have a rescue email?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102693)

  • I don't remember my Apple ID security questions and I did not create a rescue e-mail.  How can I reset or obtain the security answers?

    I don't remember the answers to my Apple ID Security Questions and I do not have a rescue e-mail.  How do I reset or get the security answers? 

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

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