I don't have a recovery email address and i have forgotten my security question answers which means i am unable to purchase items from my itunes account which has a considerable sum of money in it, is there anything i can do?
I don't have a recovery email address and i have forgotten my security question answers which means i am unable to purchase items from my itunes account which has a considerable sum of money in it, is there anything i can do?
Click here, phone Apple, and ask for the Account Security team.
(80430)
Similar Messages
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Idk what's wrong..
If you aren't getting the reset link then that implies that you don't have a rescue email address set up on your account - you're sure it's not an alternate email address ?
You will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use. -
How do I recover my security question answers? I don't know how to tell if I have a rescue email address. I know my answers aren't wrong but I can't buy anything on iTunes without verifying the questions. Nothing seems to be working!
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96346) -
I have forgotten my password for icloud, have an invalid email address and do not know my security answers. How can I transfer all my data from my old iphone to the new one?
In this case you won't be able to do that?
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i want to change my apple id password,but for this i have to ans my security ques,i cmpltly clueless about answer,as i created my apple id 2 years ago. but at tym pf registration of apple id i didnt give any email address to reset security ques,so am stucked with my password,now i added credit card detail to my apple id,so i wanna change password. so help me to reset me my security questions.
Thanks for the questio. I understand you wish to reset your password for your Apple ID. You can do so at http://iforgot.apple.com - You'll have two options: Email Authentication (if you have access to your primary email address) and answer security questions.
If you wish to learn more about security questions and the rescue email address, see the following articles:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you continue to have issues, please feel free to contact us using the information in this resource:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M. -
can somebody please help with this issue?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
What can I do?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
I have recently just bought an iPad but before I purchase anything I need to answer my security questions, I don't remember the answers, I went to forgotten my security questions answers but them email was sent to my old email address
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
how do i reset security questions if i don't have a rescue email address and does not give me an option to set up a rescue address...would I have to delete my apple ID and start again using old ID?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
i have forgotten my security question answers,i clickthe link to reset questions to my email address(done this about 20 times) no mail sent back by apple i want to make purchases but cannot
Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to contact apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html -
i have two security questions but i don't have a rescue email address and i know my apple id and password, what should i do please help me!!:(
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I have a new email address and want to know how to change it.
Changing the email address you use for your Apple ID -
http://support.apple.com/kb/HT5621 -
Appleid, recovery email address and security questions were hacked.
My son's recovery email address and security questions were hacked. How can we get these changed so he can purchase more apps? Currently he is being asked to answer security questions that do no pertain to him (like what were you doing on such and such date - he wasn't even born yet). The email address in the recovery section is r********@answers.com. We don't know who this is, but it appears they have hacked his account. He has an itunes balance and I don't want him to lose it.
You or your son will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update the rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Every time I restore my iPhone from iCloud Backup, this apple id SHOWS UP and asking password. But I never had an APPLE ID with this email address and I have no idea why this is this showing to me? Could anyone help me to remove it from my Applr ID as it seems somehow its linked to my iCloud Backup. Thank you.
<Email Edited By Host>Hi Ralph,
I have received the iPhone 5s from my carrier EE UK. I never had a second hand device as all my previous iPhones received from my carrier. Every time I restore from iCloud backup, first I enter my Apple ID and Password, then it authenticates and goes through next process and updates iCloud settings, right after initial settings then it displayes enter your password where the Apple ID is the metntioned Apple ID and in the bottom it says "Skip this to go next process" or something. I have to press that everytime to skip it, then restore my backup from iCloud and then when I'm in iPhone home it asks me for the password of that mentoned email. So everytime I change the email address to my Apple ID then enter my password that activates my iCloud services and start downloading all the apps I installed.
Its really weird to be honest and I don't know how to remove that email address from that process and seems its there.
N.B. When I had iPhone 4s, Apple Store did replace my iPhone 4s with a new one due to the faulty WiFi. -
HT5312 I dont have a Rescue email address and how i can reset Apple ID security questions
I dont have a Rescue email address and how i can reset Apple ID security questions
RegardsIf you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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