I don't have access to my adobe ID

I don't have access to my adobe ID and thats why I opened this one, and I've been trying to solve this problem since almost two month now and I can have a solution from the adobe team yet. I would like to know what can I do, because I don't have acces to my AE, and I'm still paying the Creative cloud fees.
I hope I can have a answer soon.
Thanks

I've been having trouble receiving/downloading invoices for a few months now, and I spoke to Adobe Customer Services this morning.
Apparently the e-mail address that I used years ago showed up as my Adobe ID.
The first person I had on the phone said it was impossible to change that old Adobe ID to the one I've been using for the past 2 years (which I used to subscribe to CC and used to receive the invoices on and which I still use to login to CC).
The supervisor of this person finally said that she will escalate this issue.
I suggested that perhaps a bunch of old Adobe ID were re-instated when they had that security issue last year.
If you had another e-mail address before (and Adobe ID), perhaps that is what happened to you as well?
Cheers,
Marinka

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