I don't have any audio/sound

For some reason, if I log on to a news site where someone is speaking, I do not hear the voice(s). I can find nothing in the "Control Panel" or the "Programs" to correct this.

Your Flash plugin is quite older. You need to update it.
Adobe Flash Player 10.3.183.7 (2.94 MB)
* http://get.adobe.com/flashplayer/
'''When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)'''
Update All your Firefox Plugins
* https://www-trunk.stage.mozilla.com/en-US/plugincheck/
* http://www.mozilla.com/en-US/plugincheck/
Check and tell if its working.

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