I don't have my serial number
I downloaded Adobe Creative Suite CS5 about a year ago on an old computer, I still have the disk and wanted to install it onto my new laptop, and can't because I don't have the serial number. I do have the product code, but I had to activate that to get the serial number because I got the Education Edition and I don't know how to get my serial number. Please help, thank you.
see if any of these help you:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
https://redeem.licenses.adobe.com/getserial
Similar Messages
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i have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number. also, when i click buy, i get an error message saying, "application not found."
There are two different LR’s, one with a serial-number licensing and one with a CC-signin license.
You should uninstall the serial-number LR you have installed, then
Quit the CC Desktop application,
Restart the CC Desktop application—this will rescan what you have installed and not see LR,
LR will now be on the CC Desktiop apps list, so install that. -
my hard drive melted down and had to be replaced. I don't have my serial number or the email from it to reinstall my copy of Flash CS5.5. how do I get a new one? Can someone just verify my purchase and email me a new one?
Does your serial number show on your account page?
https://www.adobe.com/account.html for serial numbers on your Adobe page
If the above doesn't work...
This is an open forum, not Adobe support.. you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
My iPod got stolen and I just want to get my visa card off of it. What should I do? I don't have the serial number for my iPod anymore either cause I got it along time ago... I never saw this happening.
Sorry to hear that.
Lost or Stolen -
I currently have a MackBook with Photoshop CS6 installed. This came with the laptop when I bought it on eBay, therefore, I don't have the serial number for the software. Can I still transfer the Photoshop CS6 from this laptop onto a new one?
Thanks
JackNo.
Whoever sold you the laptop should have removed the software first, or gone through the proper process to transfer the license to you. Chances are that they used it to obtain an upgrade, in which case it would not even to eligible to be transferred. -
Photoshop elements 9 was pre installed on my pc when I bought it and now it has been deleted, I don't have any serial number. How can I get it back?
Check the papers that came with your PC or the web site of the vendor. OEM versions are either on the recovery discs they provide or can be downloaded from their site.
Mylenium -
I just got a new computer. I need to install CS6 to my new computer but don't have my serial number and my old computer will not download and install crative cloud! HELP!!!!!!!
In this complicated case, I think it's important that you get your work in.
The Photography Plan includes Lightroom 5 and Photoshop CC. Open an account with them and for $10 a month you can be back in business which I think nets you more than $10. It's what I do. You can do this immediately. You get two seats and they can be either Mac or PC.
In your spare time you can sort out the license issue and cancel the plan later on if this is fixed.
If you don't want to go there, then you will have to call Customer Service by phone and hope they can fix this.
800-833-6687
Monday—Friday, 5am—7pm PT
I'm a user like yourself and aside from pointing you to Help docs, I have no authority to fix activation issues.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
Find your serial number quickly
Best of luck, whatever you do.
Gene -
I need to transfer my membership to a new computer. I don't have my serial number.
I just bought a new computer and I would like to transfer my adobe photoshop to my new computer but I don't have my serial number. How can I do this?
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html -
I purchased pro twice but cannot figure out how to access it. I don't have a serial number.
i purchased pro twice but cannot figure out how to access it. I don't have a serial number.
Hi lisalhawkins,
I checked with your account and it shows that you have purchased an annual subscription of Adobe ExportPDF online service. Right?
ExportPDF service does not require a serial number to access it.
All you need to do is sign in at "https://cloud.acrobat.com/exportpdf" using your Adobe ID and password.
Then, you can upload PDF files from your computer and convert them to other formats like Word, PowerPoint, etc.
On completion, you can download the converted file on your computer and edit it for further use.
Hope I am clear. Please let me know if you have further query on the same.
Regards,
Anubha -
I have paid for a subscription for photoshop and InDesign. The programmes are now telling me that my trial has expired and to either join now, or enter a serial number - I don't have a serial number.. can you please help?
Hello, verify that the payments are done, and log off the log back in the Creative Cloud application.
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Hello!
I have buyed Photoshop CC and Illustrator CC and when I start the software, show me a trial modal. I don't have a serial number.
I have only 9 days now, anyone can help me? Ah.. and sorry my english!
Thank you.Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Don't have the serial number to install it. What do I do now?
I bought the Adobe package 5 years ago. I have a new computer, sold the old one, but don't have the serial number to install it. What do I do now?
Need not worry. Your old computer is gone, no worries at all because we cannot retrieve serial numbers from the hardware. If you ever had registered your products (Which I think you would have), you can navigate to adobe.com/account.html. And sign in with the email under which you bought it (Can check with all emails that you have).
For downloading, please navigate to adobe.com/downloads/other-downloads.html.
Let me know if it went smooth or you had some issues -
My computer crashed, I don't have the serial number for lightroom 4. Is there any way to retrieve the serial number. I can't remember where I purchased this.
Lfiles37 if the serial number has been registered then it will be available under your account. You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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My car was broken into in Uptown, MN last month and my Macbook was stolen along with my Wifi device. Although my computer would no longer power, it showed a white screen with a folder and question in the middle and then shut down. I hadn't had a chance to take it to have it checked, but is there a way to track my computer if I do not have the serial number? And if I purchase another computer is there a way to get the music that I purchased in iTunes back?
ThanksRegarding your music, yes you can download it again at no cost. Launch iTunes on the new computer, and sign in to your account using the same Apple ID you used previously. Go to the iTunes Store. On the right side under Quick Links select Purchased. Click on All Songs in the upper left.You'll see a list of the music you purchased from iTunes. In the lower right corner click the Download All link. Note that this may take a long time, particularly if you have a lot of songs. Use the fastest Internet connection that you can.
About the computer, unless tracking software was already installed on it and turned on there is no way to track it.
I would suggest changing passwords of any accounts that you have on the computer, such as email. If you have any credit card information stored on the computer, have them cancelled and replaced immediately.
Sorry to hear about your loss. It is very distressing, I know.
Best of luck. -
HT1349 my phone broke but i don't have the serial number
I was trying to setup an appointment for repair; however i do not have my serial number...
the phone is completly brooken.. while driving one of my kids through it out the window..
is there any way i can still change my phone?
i have full apple care for 2 years.. it's an iphone 4 8gig..It's on the SIM tray
http://support.apple.com/kb/ht4061
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