I don`t have the right serial # .My name is  carolyn powell personal details removed serial number removed don`t work

I need another serial # , I gave $100. for adobe photoshop elements 13 and the serial number <serial number removed> don`t work my email <email address removed> my phone # <phone number removed>. Please help.

First, this is an open forum, not Adobe support... do not post personal information
Second, Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Being an open forum, you may need to contact Adobe
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

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