I don't know how to contact Apple about flaw in Applecare abroad

Apple has no e-mail contact, and one of their authorized re-sellers that does customer care in Thailand has acted outlandishly unprofessional. One of their technicians refused to take my Macbook Pro still under Apple Care and have it tested at the service center. He had misdiagnosed the problem, and claimed the computer had something spilled on it and that had fried it.
I had brought it in a week before because of kernel panic issues, and constantly starting in recovery mode, and doing repair permissions. This then continued until it barely will start. Now I can start in recovery mode still, but it just freaks out fast. How in the world this guy decided this was a hardware problem is beyond me? But Apple needs to be notified when an authorized re-seller has staff behaving like this, but there's no email contact?
I can't really do 800 numbers from Bangkok on Skype, and don't really want to pay for it. However, I do want to report this kind of behaviour, which is not acceptable. Any help or advice?
Best. L

Thank you.
001800 4412904
if you dial this number internally I'm having no luck from a handphone... unfortunately.
Good reference though for other people abroad with similar problems.

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