I don't know the answers to the security question that are asked to buy songs in i tunes. Do you guys have any sugestions
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You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
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i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
thank you.
Truong Thanh CongI had this same problem.
Go to http://expresslane.apple.com.
hit iTunes
hit itunes store
hit account management
hit forgotten AppleID security questions.
hit continue and enter your phone number
apple support will call you and guide you through the reset process -
i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
thank you.
Mosab azdeinHi Mva,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'Apple ID Account Security' and fill in that you'd like your security
questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB -
i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
Hi Oms3ad,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'Forgotten Security Questions' and fill in that you'd like your security
questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this..... -
I have forgot the answer to my security questions and unable to download new games from itunes. Any suggestins ?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I have forgotten the answers to my security questions. How can I make a purchase on iTunes? I have reset my password but for some reason iTunes still asks me to answer the two security questions. Help me!
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
My daughter has forgotten the answers to her security questions..How do we re-set this as it won't allow her to buy songs if she doesn't answer the security questions
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I cannot buy any music due to the security questions. I do not have the answers to the questions and I got locked out for trying to answer them. How do I disable the security questions?
Usually you will need to contact iTunes store support but this workaround may help:
-On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
- Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
- Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.
- At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions. -
I don't recall my safety answers on the iTunes Store I don't longer use my olds emails the two with Hotmail and live and don't use aol could you guys send the recovery answers to my gmail please?
Contact iTunes security team. There is no one from Apple in this forum.
https://getsupport.apple.com/Issues.action -
TS3297 I don't know my answers for my security questions
?
Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(85454) -
Here is some bad luck.
I forgot the answers for my security questions. I want to buy an app in the app store but Apple keeps asking me these questions I can't remember the answers to. All because my rescue email address has been deactivated due to inactivity. Now what?
I tried to create my old email address again, but funny enough it told me that specific email address was already taken....You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100112) -
I have forgotten the answers to my security questions and want to download stories for my students!!! I have not had this problem with the other iPads I am in the care of. Please help me resolve this problem.
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(79842) -
I am unable to rent a movie on itunes as I am unable to verity my identity since I can not remember the answers to my security questions that I set up years ago!
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
HT5312 i forgot the answer to my security question
i forgot the answer to my security question which was required by apple to purches an app.. i would appricate any advice on what i should do.
Thank you.
NASSER AL-TAIRI,You can only add one by answering 2 of your security question, so if you've forgotten them then you won't be able to - from here :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
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