I don't know what to do.
I'm not sure wether this is the right spot to post this or not because this is my first time posting here.
I've had my Video Ipod since Feb of this year and have barely been able to use it. During around July my Ipod froze up and wouldnt even turn on so obviously I could't use it. I sent it into Apple to repair it and got it back a week later. Only 4 maybe 5 days after getting it back it stopped working again. This time it showed a sad folder icon I think but I could'nt do anything to it and so I sent it back again and a week later got it back. Well about a week or so later it broke again and I simply didn't touch it for about the past 3-4 months until last week. I was going to send it in again but then decided to try charging it to see what would happen. Well what do ya know it works! Ok well today it broke again.......It says hook up to the computer and use Itunes to restore. It won't let me restore.
Is there anyway I could possibly get a new ipod or something? Or am I just screwed? Should I talk to someone from Apple?(how?)
Sorry again if this is in the wrong section I really need help though.
I'd thoroughly explain your situation to the people at the Apple store directly. Explain to them what's wrong. if it's under warranty, you may get a replacement, if not, then you're luck is out.
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does your email address have uppercase characters in it?
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These are user to user forums. You ARE NOT addressing Apple by posting here.
Also, why are you YELLING at us?? Stop using ALL CAPS.
What steps have you done to try and fix the problem? -
finished, at about 26 chaps, 1) hard-drive went out, 2) visited site & then got "ur virus is infected buy us now" pop-ups (only time in 3 year. of using a mac, and 3) (forget what but an issue. Spent hours on-line, and at store. And finally w/an attorney when I kept being told it was user error. (I"m getting to book isssue I promise) During this time, Harddrive was wiped, external b-up replaced, something about "separated" etc. etc. and even computer replaced w/same issues afterward. Final vrdict 1 yr. later: 1_ we've never seen it 2_ we don't know what it is--not a virus, not harddrive malfunciton, not software issue 3_ we don't know how to fix it. Live w/it w/multiple errors and oddities every time you try to type or start all over. Got an attorney, and took it in again, and miractulously, "he" fixed it. However, in meantime, I wrote many duplicate chapts. when I couldn't find missing, or edited, some, etc.
Everything was writen in Pages, chapt. by chapt. Now I have a 27 chap. book(my first) in pieces--w/many duplicate or slightlychanged chapters all over the computer. I'm trying to reconstruct. Some chaps. I just can't find, some are garbled, some do strange things like left justifying and changing to single space (and can't change back to double, just have to erase and start over, on those old documents. Needless to say I have felt so defeated it's been really hard to get back to the almost finished book for last re-write.
The Questions: 1)I'm trying to find the chapters, and as I find and edit them I need to know how to make this massive achievement work. Should I continue w/chapter by chapt until all are finished? Or start putting them into single document as they are finished? How do I find anything? If I put finished in PDF to send to publisher, even tho it's my PDF, I can't go back and edit my own, except in a duplicate entire document, is that correct?
I cant' find the string to start unraveling this mess. I do have hardcopies made and presented to writing group so need to edit those chapters.
I'm used to paper typewritten copies of everything for manipulation, and I know things now I should have done on the Mac but didn't when I started. (I"m also having trouble getting a Table of Contents to work, which is making it doubly hard to find anything.)
To sum it up, I think, How do I write a book, with chapters (no technical sstuff, only a few footnotes & I may group them at the back of the book.) as far as manipulating documetns/folders, have ready for export, etc. Probably too long a question so go ahead and chew me out. (And I havent' used any other document except Text Edit in years.) I am overwhelmed an book is wasting away.If you are wondering why you are not getting any responses, it is because you have vented a complaint without any details that make any sense or give anyone something to work on.
If you want help, I suggest actually detailing what has happened, with versions of software etc. Anything that would let us assist.
As a start I am guessing that you have not really got the hang of "How it all works". Firstly download the Pages09_UserGuide.pdf from under the Help menu. Read that and view the Video Tutorials in the same place. A good addition would be the iWork 09 Missing manual book and something to help you learn how to use your Mac.
If there are specific tasks you need help with:
http://www.freeforum101.com/iworktipsntrick/index.php?mforum=iworktipsntrick
Is a good resource.
Peter -
Hi everyone,
I am having a problem with my Mac OS X 10.7.5 mac book air , there are constant pop pups and small windows with ads blinking constantly opening up on my safari in front of everything?? it is constantly interupting me and makes me mistakingly click on it then another new windows open behind the one im using..
I am not too sure if thats a virus or trojan.. I always thought that macs didn't get virus? this looks like one to me… any experts around? please help me fix it with your instructions? really don't know what to do... thanksThose are not viruses. You have probably installed some malware:
The Safe Mac » Adware Removal Guide
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using Dr.Web Light from the App Store. It's free, and since it's from the App Store, it won't destabilize the system. If you prefer one of the better known commercial products, then Thomas recommends using Sophos.(Thank you to Thomas Reed for these recommendations.) If you already use Sophos, then be aware of this if you are using Mavericks: OS X Mavericks- Sophos Anti-Virus on-access scanner versions 8.0 - 9.1 may cause unexpected restarts
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware. -
I turned of iMessage and now I want it back on and it's not working, I have changed my password and now I don't know what to do. Is there something obvious I am doing wrong? I have done this on both of my iPads and it hasn't let me go back on to iMessage on either of them.
iCloud System Status
Current
iCloud: iMessage - Users Affected: Some
11/18/2012 13:34 PSTUsers are unable to use iMessage. Normal service will be restored ASAP.
iCloud: FaceTime - Users Affected: Some
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http://www.apple.com/support/icloud/systemstatus/ -
I want to buy a hard case for my macbook pro, but I don't know what year it is. When I use the serial number to try and find out, all it says is, "~VIN,MacBook Pro (15-inch Glossy)". When I type that into amazon for a case it gives me nothing!
Hi T,
Either of these will give you the info you seek:
http://www.appleserialnumberinfo.com/Desktop/index.php
http://www.chipmunk.nl/klantenservice/applemodel.html -
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See this thread: https://discussions.apple.com/message/17811499#17811499
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Something keeps trying to download on my mac and I don't know what it is. It is not in the apple store and just comes out nowhere and request for my password to download something and I don't know what it is. How to make this stop? It pops up every single day.
Erica,
I can, with 99.99% certainty, tell you that you are absolutely right in not wanting to download or install this "Helper," whatever it is (but we can be equally certain it would not "help" anything).
I cannot comment as to Oglethorpe's recommendation of 'adwaremedic'; I am unfamiliar with it. His links to the Apple discussion and support pages warrant your time and attention.
It might be really simple -- Trying looking in your Downloads folder, trash anything that you don't know with certainty is something you want to keep, and then Secure Empty your Trash. Then remove the AdBlock extension, LastPass, and Web of Trust extensions to Safari and re-boot. If the issue goes away, still be extraordinarily careful in the future.
Unfortunately, it's probably not going to be that simple to get rid of, in which case I'd then try the line by line editing in HT203987.
I have no further suggestions (other than a complete wipe and re-install...but that's a pain because trying to restore from Time Machine would simply ... restore the Mal).
For the rest of us, please post when you find a solution.
Best.
BPW
(Also, try to edit your second post -- black out your last name on the screenshot and re-post it for others) -
I have a Mac leopard. Did a recent recommended update. When it finished,I restarted then a window came up to enter Master Password. I don't know what it is and when I try to enter one, the window shakes so I am unable to use computer at all.
Please confirm exactly what Mac this is, and what 'recent update' you installed.
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How do you access updates to apps from the App store after changing to a new ID because the password on the old ID was changed by the former husband and you don't know what it is now? And you set up your own new ID and account but can NOT access the updates, from the App store for the many apps that you already have, because they require that you sign in with that former now inaccessible ID and account and password? Call it a problem of modern times and changing relationships, if you want to be charitable.
So I guess it will only be new apps that I download that are allowed to give me their updates while 13 updates wait for me on an ID I can no longer access.
Yes... sorry.
In the future, if need be, you can re download your purchases for free > Downloading past purchases from the App Store, iBookstore, and iTunes Store
Good rule of thumb is to back up your purchases regardless > Mac App Store: Backing up your app purchases -
I'm installing the new OS and iPhone is asking for a password to "restore" my iPhone, but I've never used a password for the phone and don't know what it is! Can anyone help??
You selected Encrypt iPhone Backups in iTunes. Then you entered a password.
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See here:
https://discussions.apple.com/thread/3284065?start=0&tstart=0 -
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