I don't know why I'm unable to sign in for FaceTime?

im tried many times but i cant sign in & i already i have my account????

Did Firefox create a new profile?
*http://kb.mozillazine.org/Recovering_a_missing_profile
*https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

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I got updated my iPhone with iOS 6 beta but I don't know why it's telling me to pay for apps I Aready payed for if I download the app will I be charged

I got updated my iPhone with iOS 6 beta but I don't know why it's telling me to pay for apps I Aready payed for if I download the app will I be charged ?

Since you are a developer, you will need to post in the private developer's forum.

Keep getting the message "An error occurred with the publication of album - Do you want to remove the album from your library?" don't know why

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Mac OS X v. 10.6.8
iphoto 09 v. 8.1.2 (424)

Is this an album you're publishing as a MMe Gallery? If so delete the album and gallery, create a new album and gallery and try publishing again.
OT

I keep getting "Unable to connect" for my firefox. It was working yesterday and I turned my computer off. I can get to the web using internet explorer 9. I don't know why my firefox is not working. Everything else is working. HELP....

I keep getting "Unable to connect" for my firefox. It was working yesterday and I turned my computer off. I can get to the web using internet explorer 9. I don't know why my firefox is not working. Everything else is working.

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls

I am unable to open Organizer or Photo Editor this morning of elements 12 and don't know why.

I am unable to open Organizer or Photo Editor in elements 12 this morning and don't know why. Any ideas??

OK,
Good to hear that you are running at the moment.
The causes for organizer and the editor to stop working are usually different. For both to be affected, I would tend to suspect disk space problems. Probably a good idea to check that you have plenty of free space.
Please let us know if you have problems again and we can try troubleshooting.
Brian

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In my Macbook Pro, the Finder folder has duplicate images in the 'all images' file. One image is small and the other is full size. First question is why do I have two of every image? Why is one small and the other large. Do I need two of everything? If not, which do I delete?
thanks, Jean

Hello fane,
Re: duplicate images in finder.
Nearly all images are JPG with a few GIF and PNG sprinkled in.
I opened the inspector so I do get info when opening each image, but it a slow process.
It seems that one image is around 70k while its twin can be up to 4Mb which is what comes unedited from my camera. Sometimes there will be 3 or 4 identical images in finder, but when I open iPhoto to see what ‘s really in the file, I find only one image, and it’s full sized.
Are all these extra images, even if they are aliases, taking up space on my drive? And should I delete them? The info bar says I have over 10,000 images, which is rather a lot for what I do.
I am unable to add the file size on the view menu as it is grayed out. Don’t know why it’s gray, but having that info on the screen would save a lot of time and fiddling with each image.
I am trying to resize selected pix so I can upload them to e-bay, which requires less than 70k. I have looked at resizing programs but most are for PC platform and not Mac, so I am trying to resize in the finder window under tools. Tedious at best. Any suggestions will be appreciated
Thanks for your help,
jeanfromwilsonville

HeLLO I AM USING AN IPHONE 5 From Last few days I DON'T KNOW WHAT HAPEND TO MY SET ITS DISTURBING ME A LOT DON'T KNOW WHY BUT I AM NOT ABLE TO UPGRADE ANY APPS BECAUSE WHEN I AM TRYING TO UPGRADE OR DOWNLOAD ANY APP THROUGH WIFI ND 3G BOTH AFTER SOMETIME

HeLLO I AM USING AN IPHONE 5 From Last few days I DON'T KNOW WHAT HAPEND TO MY SET ITS DISTURBING ME A LOT DON'T KNOW WHY BUT I AM NOT ABLE TO UPGRADE ANY APPS BECAUSE WHEN I AM TRYING TO UPGRADE OR DOWNLOAD ANY APP THROUGH WIFI ND 3G BOTH AFTER SOMETIMES IT STOPS DOWNLOADING AND SHows THAT "UNABLE TO DOWNLOAD THIS APP" IT'S SHOWING THIS MESSAGE IN EVERY APP AND ALSO AT ITS DISTURBING ME AT THE TIME OF WATCHING ANY VIDEOS TOO. BECAUSE WHEN I AM TRYING TO WATCH ANY VIDEO IN YOUTUBE IT'S DISTURBING VIDEOS ARE NOT PLAYING ND SOUNDS ARE NOT COMING PROPERLY ND THE IMAGE QUALITY ALSO BECOMES POOR AND THE VIDEO STOPS AFTER SOME TIMES THIS PROBLEM IS HAPPENING AT ALL THE VIDEO ND IT'S HARASSING A LOT. THE SAME PROBLEM IS ALSO HAPPENING TO MY BROTHER'S PHONE TOO.. REQUEST TO APPLE PLEASE ANALYSE AND FIXED THE PROBLEM AS SOON AS POSSIBLE OR ELSE MAYB I NEED TO STOP USING APPLE PRODUCTS. CAUSE IT'S HARASSING MY DAILY LIFE A LOT....

These are user to user forums. You ARE NOT addressing Apple by posting here.
Also, why are you YELLING at us?? Stop using ALL CAPS.
What steps have you done to try and fix the problem?

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When i try to send email from my ipad i get the message The recipient "£)()&&£)" was rejected by the server. This has only just started to happen and I don't know why. Please can someone help. I have tried lots of things now and cannot solve it.

"Your email account" means to tap on the name of your email account. Whatever it is listed as in the settings.
In my mail settings, one of my email accounts is a Comcast account. I tap on the Comcast name and it brings up this window.
Then I tap on the arrow under the Outgoing mail server smtp setting to get to the next window.
In the resulting window, I then tap on the arrow next to the smtp server under the Primary Server setting.
That brings up this window in which I check to make sure that my user name and password have been entered correctly. If those items are missing, enter them in the appropriate fields and then tap done.

After shutting down my iMac last night, Firefox will not open this morning and I don't know why?

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I am new to Final Cut Express and don't understand why I am unable to drag transitions into Canvas? Something wrong in my setup? It's not the overlays they are "on" so can anyone advise me please, by the way the "L" doesn't appear in the bottom left hand corner either? and by the way how can I get rid of that irritating Blue badge saying "AutoFill your contact details" all mine are in "address book" already!

You can't drag a transition into the canvas. If you're dragginmg a transition from the effects tab you drag it between the edit point of two clips in the timeline.
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Itunes asking me my billing verification again and again on the same computer. I don't know why it behave like this. Anyone can solve my problem?

Itunes asking me my billing verification again and again on the same computer. I don't know why it behave like this. Anyone can solve my problem?
I already provided my 3 digit CVV number but Itunes again need to confirm the code whereas on my Office Computer I am purchasing Apps on Itunes without verifying my billing information again and again except once at the time of creation of account.
Please help me as I am charging by my Credit Card bank by US$ 1 each time when I give verification code.
Thanks
Talat Khatri

Try the following steps,
Sign into your computer and removal of credit card information. Here are the steps:
1) Open iTunes and sign in to the iTunes Store.
2) Select "View My Account" from the Store menu.
3) Enter your password and click the View Account button.
4) Click the Edit Payment Information button.
5) Select "None" as the payment type.
6) Click the Done button at the bottom of the page.
Reset your account password from the following link:
http://iforgot.apple.com
Phase 3:
Download a free content on to get recognized in iTunes.
To ensure your account is functioning, try downloading a free item from the iTunes Store. To do this, navigate to the iTunes Store main page by clicking the Home icon near the upper-left corner of the window. Scroll down and click the "FREE ON iTunes" link near the bottom of the main page, then select an item to download.
After you are able to download the free App try updating the billing information as usual.

Money taken from my account I don't know why

Hi,
I am student and I bought the photoshop license about a week ago and One day after I bought it I realised you had a better offer so a switched to that offer, I asked spoke with one of your colleagues, Lyna, who told me that I wouldn't be charge for the cancelation of the first purchase because it was only one day after. Yesterday I checked my account and you have taken 46 pound from my account and I don't know why, so I'd like those 46 pound back please.
Romina Baldom

This is an open forum with a mix of other users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I bought an album on itunes of my ipod touch 4. I don't know why but the album is deleted of my ipod and it isn't on itunes of my computer. With my computer, how can I re-download my album without having to buying it again???

read my question. also, I don't know why but I cant click on "achat" or purchase on itunes store...

It can take a day or even two sometimes before the transaction is processed. Paypal is then the first to inform you by email and later it is Apple. I have a credit card in my Paypal account which means that I don't have to put money into Paypal.
And if the purchase is not billed at all, no problem at all I guess.

Windows 8.1 Keeps crashing! Blue screens and I don't know why.

My computer is crashing randomly. Happens once every few days or so. It started happening when I installed a new fan and heatsink. My cpu never goes over 50 C now so I don't know why it is crashing. Here is the dump file. Please help me :/
Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available
************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
Machine Name:
Kernel base = 0xfffff803`7a47e000 PsLoadedModuleList = 0xfffff803`7a754370
Debug session time: Tue Nov 25 22:05:18.738 2014 (UTC - 5:00)
System Uptime: 2 days 9:06:56.454
Loading Kernel Symbols
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`7ffdf018). Type ".hh dbgerr001" for details
Loading unloaded module list
*                        Bugcheck Analysis
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff8037a52cba4, ffffd000220ab340, 0}
Probably caused by : win32k.sys ( win32k!SEMOBJ::vUnlock+2c )
Followup: MachineOwner
4: kd> !analyze -v
*                        Bugcheck Analysis
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8037a52cba4, Address of the instruction which caused the bugcheck
Arg3: ffffd000220ab340, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!KxWaitForLockOwnerShipWithIrql+14
fffff803`7a52cba4 48890a          mov     qword ptr [rdx],rcx
CONTEXT: ffffd000220ab340 -- (.cxr 0xffffd000220ab340;r)
rax=0000000000000000 rbx=0000000000000000 rcx=ffffd000220abdf0
rdx=8848800000000000 rsi=0000000000000000 rdi=ffffd000220abdf0
rip=fffff8037a52cba4 rsp=ffffd000220abd70 rbp=ffffd000220abea0
r8=ffffd000220abef0 r9=ffffe000da69ddb0 r10=ffffd000220abf80
r11=fffff90145b03ce0 r12=fffff90140ad53f8 r13=fffff90140a00830
r14=0000000000000000 r15=ffffe000d889d880
iopl=0         nv up di pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b             efl=00010046
nt!KxWaitForLockOwnerShipWithIrql+0x14:
fffff803`7a52cba4 48890a          mov     qword ptr [rdx],rcx ds:002b:88488000`00000000=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=ffffd000220abdf0
rdx=8848800000000000 rsi=0000000000000000 rdi=ffffd000220abdf0
rip=fffff8037a52cba4 rsp=ffffd000220abd70 rbp=ffffd000220abea0
r8=ffffd000220abef0 r9=ffffe000da69ddb0 r10=ffffd000220abf80
r11=fffff90145b03ce0 r12=fffff90140ad53f8 r13=fffff90140a00830
r14=0000000000000000 r15=ffffe000d889d880
iopl=0         nv up di pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b             efl=00010046
nt!KxWaitForLockOwnerShipWithIrql+0x14:
fffff803`7a52cba4 48890a          mov     qword ptr [rdx],rcx ds:002b:88488000`00000000=????????????????
Resetting default scope
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: AI Suite II.ex
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER: from fffff8037a4d9f8c to fffff8037a52cba4
STACK_TEXT:
ffffd000`220abd70 fffff803`7a4d9f8c : ffffe000`da69ddb0 00000000`0000001e 00000000`00000000 ffffe000`db793c30 : nt!KxWaitForLockOwnerShipWithIrql+0x14
ffffd000`220abda0 fffff803`7a4d93c2 : 00000000`00000000 fffff960`002172ec ffffd000`220ac002 fffff901`44ffe620 : nt!ExpReleaseResourceForThreadLite+0x64c
ffffd000`220abee0 fffff960`001da2cc : 00000000`00000000 fffff960`001a7ef2 0000207f`e204207f 00000000`00000001 : nt!ExReleaseResourceAndLeaveCriticalRegion+0x12
ffffd000`220abf10 fffff960`001d51a3 : fffff901`451e4ac0 ffffd000`220abfa0 00000000`00000000 fffff901`40ad53f8 : win32k!SEMOBJ::vUnlock+0x2c
ffffd000`220abf50 fffff960`001e49ad : 00000000`0000163c fffff901`44ffe620 00000000`00000000 ffffe000`da69ddb0 : win32k!GreSelectVisRgnInternal+0x173
ffffd000`220abfd0 fffff960`001ac21b : ffffffff`e204207f fffff901`00000d3a 00000000`00000001 ffffe000`da69ddb0 : win32k!ResetOrg+0x50d
ffffd000`220ac100 fffff960`001e5a5d : ffffffff`e204207f fffff901`452e23e0 ffffd000`220acb00 ffff6b78`f79a9a37 : win32k!UserSetDCVisRgn+0x17b
ffffd000`220ac140 fffff960`001ed3a4 : fffff901`40a58990 00000000`00000000 fffff901`40a58990 00000000`02000705 : win32k!zzzLockDisplayAreaAndInvalidateDCCache+0x14d
ffffd000`220ac1a0 fffff960`003149cf : ffffe000`db7b2ba0 fffff901`428f7a80 00000000`00000000 fffff901`40b00ff0 : win32k!xxxCreateWindowEx+0x1824
ffffd000`220ac4b0 fffff960`001ed82a : fffff901`428f7d28 00000000`00000000 00000000`00000000 ffffe000`db7b2ba0 : win32k!xxxCreateDefaultImeWindow+0x19b
ffffd000`220ac5b0 fffff960`001d6ab5 : 00000000`00000000 00000000`00000000 e000d889`78747355 fffff803`7a4d7bc8 : win32k!xxxCreateWindowEx+0x1caa
ffffd000`220ac8c0 fffff803`7a5d89b3 : 00000000`00000000 ffffd000`220ac940 ffffd000`220ac958 ffffd000`220ac968 : win32k!NtUserCreateWindowEx+0x4d2
ffffd000`220aca10 00000000`777f611a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0abbe758 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x777f611a
FOLLOWUP_IP:
win32k!SEMOBJ::vUnlock+2c
fffff960`001da2cc ff158e023100    call    qword ptr [win32k!_imp_PsLeavePriorityRegion (fffff960`004ea560)]
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: win32k!SEMOBJ::vUnlock+2c
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 54335e2a
IMAGE_VERSION: 6.3.9600.17393
STACK_COMMAND: .cxr 0xffffd000220ab340 ; kb
BUCKET_ID_FUNC_OFFSET: 2c
FAILURE_BUCKET_ID: 0x3B_win32k!SEMOBJ::vUnlock
BUCKET_ID: 0x3B_win32k!SEMOBJ::vUnlock
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x3b_win32k!semobj::vunlock
FAILURE_ID_HASH: {ec837e9a-fa14-dd77-d99c-f14b9fe89bf2}
Followup: MachineOwner

Hi,
In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.
If you don't know where .DMP files are located, here's how to get to them:
1. Navigate to the %systemroot%\Minidump folder.
-- %systemroot% is the environment variable for your Windows directory. For example, C:\Windows.
2. Copy any and all .DMP files in the Minidump folder to your Desktop, create a new folder on the Desktop to put these .DMP files in, and then zip the folder. You can then either use a 3rd party tool such as 7-Zip/Winrar, or you can use Windows'
default method of zipping folders.
Compress and uncompress files (zip files).
Please note that any "cleaner" programs such as TuneUpUtilities, CCleaner, etc, by default will delete .DMP files upon use. With this said, if you've run such software, and your Minidump folder is empty, you will need
to allow the system to crash once again to generate a crash dump.
3. Upload the .ZIP containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply.
Preferred sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers, download managers, etc.
4 (optional): The type of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel Memory Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference
between Small Memory Dumps and Kernel Memory Dumps in the simplest definition is a Kernel Memory Dump contains
much more information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel Memory Dump is
the best choice. Do note that Kernel Memory Dumps are much larger
in size due to containing much more info, which is why I mentioned upload speed, etc.
If you are going to use Onedrive but don't know how to upload to it, please visit the following:
Upload photos and files to Onedrive.
After doing that, to learn how to share the link to the file if you are unaware, please visit the following link -
Share files and folders and change permissions and view 'Get a link'.
If your computer is not generating .DMP files, please do the following:
1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for
all drives'.
3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the
system log'.
Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.
4. Double check that the WERS is ENABLED:
Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than
Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.
If you cannot get into normal mode to do any of this, please do this via Safe Mode.
Regards,
Patrick
“Be kind whenever possible. It is always possible.” - Dalai Lama

My daughter has downloaded free games from the App Store and I have been charged in excess of £200 and I don't know why has anyone had the same issue and if so how did you get your money back

My daughter has downloaded free games from the App Store and I have been charged in excess of £200 and I don't know why has anyone had the same issue and if so how did you get your money back

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
To help avoid future transgressions set the Restrictions for In-App Purchases...
Settings > General > Restrictions
Understanding Restrictions > http://support.apple.com/kb/HT4213

I don't know why I'm unable to sign in for FaceTime?

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