I don't receive reset security questions email from iTunes

i don't receive reset security questions email from iTunes and i cant buy anything until i can

It will not go to your regular email address.
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

Similar Messages

I don't get reset security question email

Hi . I forgot my security question when i want to reset it i dont get any email about it.
What can i do ? I need to have my security qustion in order to feel that its safe.

Good question, I don't feel safe for about a month now. Usually Apple is way more responsive then that.
I would advise you guys leave feedback at apple.com/feedback. I left mine about 2 weeks ago.

Need to send my back up email a reset security questions email but the option does not show when I click on password and security

Need to send my back up email a reset security questions email but the option does not show when I click on password and security

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97456)

Reset security questions email

Hello! I've recently tried to change my Apple ID password but I was unable to because I forgot my security question answers. I had clicked on the "Send reset security info email" button and have waited for quite a while now for the email. I use Gmail. Please help! I would like to know if others are experiencing the same issue. Thank you.

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106420)

Reset security question email

how to reset security questons

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

Cannot receive reset security question in my hotmail

so i was in australia for a week so i bought itunes card and changed my address to where i was staying, i remembered that i needed to type in the security answers but i know i could reset it because i forgot my answers. i tried so many times pressing the reset button and the website says email sent. i check all three active email of mine none of them received any email regarding the security question reset.
Please Help because i have like toped up in my account.
Note: other emails like address changing was sent to my email succesfully without any problem and i even saw it.

its alright i found out why .

Why isn't my reset security question email sending?! I can't buy anything on my account because i have no clue what those questions were. Help!

It says the email sent to reset the security questions, but the email doesn't show up when looked for in the email address to which it was sent. Is there another way that i can reset the security questions or just change the email to which it is sent?

If it's not in the spam filter and you can't correctly answer two of the questions, you need to contact Apple.
(77346)

HT1349 I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Just wait for Apple/iTunes to reply

Im not receiving my security questions reset email!

im not receiving my security questions email, so i cant buy apps

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699

HT201363 "Incorrect" instruction re: resetting Security Questions?

Just called Apple Technical Support phone line and it seems that the instruction for subheading "If you have one security question and you know your Apple ID password" under "What should I do if I don't remember the answers to my Apple ID security questions?" on page http://support.apple.com/kb/HT5665 is incorrect. The instruction "sign in to My Apple ID and select the Password and Security tab to reset your security question." seems to imply that the user should be able to reset his/her security questions if he/she remembers the correct answer to one of his/her security questions and has his/her password, but there is no link on the given page to reset your security questions, and the Apple representative with whom I just spoke said that a phone call is necessary in such a scenario.

Hello Adepage
The only way that it is done is through the web browser and you would also need to have a rescue email address setup to send the reset security questions email. If you do not have access to that then you would need to contact the iTunes Store.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Regards,
-Norm G.

HT5312 What if you don't receive the email to reset security questions

We haven't received any of our emails to reset security questions what can we do

These are user-to-user forums, you are not talking to Apple here.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

I choose send reset secure question but did not receive the email to reset

I choose send reset secure question but did not receive the email to reset

If it doesn't arrive within a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107119)

HT5312 i could not received email regarding reset security question

Dear apple staffs,
I forgot my security question to purchase apps on store but after I press reset security question and I send email until now until i can't receive the email. pls. reply.

Hi there,
Why dont you just change your Apple ID (your email)? Make a new Apple ID and do the security questions that you will remember. Also, make sure you write down all the info with your Apple ID for later refrence.
To create a new Apple ID, follow the easy steps below:
Settings > Itunes and App stores > Tap "Apple ID: (YOUR APPLE ID IS HERE!)" > Tap "Sign Out" > Tap "Create New Aple ID"

I forgot my security questions and it says Forgot your answers? : Send reset security info email to n•••••@live.fr, but it is not one of my email adress and I don't know how to changes this, can anyone help please ?

I forgot my security questions and it says Forgot your answers? : Send reset security info email to n•••••@live.fr, but it is not one of my email adress and I don't know how to changes this, can anyone help please ?
I want to buy an app but I can't without these answers

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765)

I forgot my Apple ID password and security questions, plus I don't receive the "I forgot" email

I forgot my Apple ID password. I don't remember my security question answers. I have apps on my iphone that I can't update because of this. So I created a new Apple ID and downloaded some apps. (So I have apps on my iphone from two different Apple IDs).
What I've tried:
I never receive the "I forgot" email - tried it multiple times. I have checked spam folders, recently deleted - checked it all, not there.
I can't delete apps from the old Apple ID and download them with the new because it will delete information from the app, such as game highscores.
I have money on the old Apple ID and would like to be able to use it. If someone can please give me a solution or a support number that can help my situation. It would be greatly appreciated. - I have called support once but no luck.

alfonsobracamontes wrote:
I forgot my apple id password and security questions, ...
1) Apple ID: All about Apple ID security questions
If necessary
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact

I don't receive reset security questions email from iTunes

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