I don't recieved the password for opening .pdf file

Hi, I'm Daniela from Brazil.
I recieved de email for the free update to Lion with a .pdf file that needs a password to open, in this email they said that i would recieve another email with this password to open the file and get the code for update in Apple Store,  however i don't recieved this second email. Somebody knows some contact that I can talk? Only in the telephone support?
Thanks for your help.
Daniela.

Apple - Suporte - Contactar o Atendimento e Suporte ao Cliente da Apple

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