I don't remember my password and one of the security questions for my account. I also don't have the same email account now as i did when I signed up. Help?
I don't remember my password and one of the security questions for my account. I also don't have the same email account now as i did when I signed up.
I want to figure out my old password and/or change the new email to my current one.
thanks
You can try getting the password reset via this page : http://iforgot.apple.com
If you can't then you will need to contact iTunes Support / Apple in your country to get the password and your questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address to your account for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
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I want to update my cellular plan on my iPad and I don't remember my password and when I asked to reset it. It never sent me an email
Hello deborahmp,
Depending on how you have your Apple ID set up, reset or security related emails may either be sent to your primary or your rescue email address. If you are having issues resetting your Apple ID password, you may find the steps and options outlined in the following article helpful, up to and including contacting Apple Support directly if necessary:
If you forgot your Apple ID password - Apple Support
Sincerely,
- Brenden -
hello
when i type in the correct answer for my security question it always comes up as incorrect I have the answer written down but there not working can someone helpHi, Corinneact.
Thank you for visiting Apple Support Communities.
The usual cause for errors is that the security question responses are case sensitive. If case sensitivity is not an issue with your answers, see the last step in the attached section of the article below.
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Cheers,
Jason H. -
HT5622 i can't remember the security questions for my apple id ?
i can't remember the security questions for my apple id ?
The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
I have got a new iphone recently. But I can't restore in app purchases. I have tried many times to reset it threw email and never got the message. I know I'm checking the right email I get your advertising messages there. I'm 85% sure I'm using the right answers! This has been very frustrating! Please help make this right!
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
The reset link for the security question will send the email to your rescue email account : http://support.apple.com/kb/HT5312 - that is the email account that you are checking, and you've checked the spam folder on it as well as the inbox, and tried clicking the reset link again ?
If you aren't receivineg the email then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 link above to view your rescue email address to check that it's correct, in case you need to use it in the potential future use -
I can't remember the security questions for my account and it is not letting me change them?
i can't remember my questions and it wont let me send a email to myself to change it and i am REALLY frustrated. Please help!!!
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I have been trying to fix this by myself but I gave up! I don't remember the answers I provided before. Tried to have a call with apple support but it seems that this is not an option if you live in Costa Rica. How am I supposed to spend the credit I have in my apple account?
Thank you... Pura vida!As Costa Rica isn't on this page : http://support.apple.com/kb/HT5699
then try contacting Support via this form and explain that you've forgotten your answers, don't have a rescue email address, and your country isn't on the HT5699 page and see how they reply : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . -
HT1918 i got a new ipod and i forgot my security questions for iy id what do i do?
we got my daughter a new ipod for her birthday but when i tried to set it up on our existing account it asked 2 security questions i forgot the anwser to and i cant find how to change them from my account plz help me if you can
This is an added security questions in the store. If you'll need help in resetting, you'll need to contact support:
https://expresslane.apple.com -
I am being asked to answer security questions to make my first purchase on my iPad. I never set any up so what do I do? Can they be changed?
Call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
TThe question is in the title
See if this helps:
Re: Tried to activate fingerprint swipe on my samsung galaxy s5 and locked myself out. Help! -
there a message saying to access this computer you need to enter your password i forgot the password is there another way to restarted it then command and s because i try thatband it doesnt work
You didn't say what operating system you have. If OS X 10.6 or earlier, see this (you'll need your original OS X DVD that came with the system or a retail OS X DVD). If 10.7 or later, see this.
-
aoox should be appx. I want to close hotmail account.
Log into the account, then visit this link - http://mail.live.com/mail/CloseAccountConfirmation.aspx
-
Is it possible to find it out any other way as well?
Although for iPad, some of these links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Cheers, Tom -
for some reason apple thinks ill know the answers when im trying to change them haha :/ does anyone know how to bypass this or any other way to change the security questions for your account?
Welcome to the Apple Community.
Start here, and reset your password, you will receive an email with your new password, then go to manage your account > Password and Security and change your security questions.
If that doesn't help you might try contacting Apple through iTunes Store Support -
Have a new computer and now cannot access itunes without knowing the answers to the security questions. Apple support cannot reset as we have never used a credit card when purchasing prior, have only used gift cards. Can provide apple id and password and all other account details but still no help. Have we to open a new3 account and start again, this means losing a lot of credit on the existing account?!
I have the same problem. I didn't set a rescue email for some reason. To find out weather you hav a rescue password: Go to appleid.apple.com, sign in, go to manage account and then password and security if you do there will be a link below telling you that you can send an email to it. If not the link won't be there. Hope this helps.
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