I don't remember my security questions. How can I change my answers?
I don't remember my security questions and I am being asked for them on an app( iBooks) to download a book. Is there a way I can change them or a way to reset them. I don't remember either of the 2 questions but I remember my username and password. Please help...
Reset Security Questions
http://support.apple.com/kb/HT5312
If you can't solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699
Similar Messages
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I don't remember the answer of my security questions, how can I change the answer?
I want to download an app to my iPhone and it says that I need to answer a few security questions, I don't remember those answers, how can I change the answer of those questions?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98104) -
TS1368 We are having a hard time remembering the security question how can we change them
We are having a problem with downloading songs to. New ipod it keeps asking for security questions and I don't remember it
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
TS3297 I don't know my security questions how can I change them
How can I change my security questions
Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(85456) -
HT5625 i dont remember my security questions how can i change them
how do i change my security questions because i dont remember them and i need them fer buying apps and music in new devices (iphone 5s)
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
(93751) -
HT201303 I forgot my security questions how can I change the answers
I forgot my security questions
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond. -
What the title says
Hawk4280 wrote:
I don't remember my security questions, how am I supposed to register a rescue email???
You can only set up and/or change a Rescue Email Before you forget the questions/answers.
For Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
HT4798 If I don't know my security questions how can I reset it?
If I don't know my security questions how can I reset it?
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(80618) -
I forgot my Apple ID password and the birthday but I remember my security questions how can I know my password (I know the security questions)
I'm curious how you forget your own birthday?
dodidoid wrote:
I forgot my Apple ID password and the birthday
you can try here first:
iforgot.apple.com
https://iforgot.apple.com/password/verify/appleid
or
Contacting apple id support
http://www.apple.com/support/appleid/contact/ -
HT5787 I forget my apple ID security Questions ,how can I change ID password ?
I Forget my apple ID security Questions, How can I change ID password ?
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I don't rember the answers to my security question, how can I change or get them?
I don't remember the answers to my security questions, how can I find or change them?
https://appleid.apple.com/
Manage your account, Log in... You can change the answers as long as your know your password. If you encounter a problem(some people have) with changing your answers, then contact apple support for them to reset them. Sometimes it will ask you for an answer before allowing you to change them, others have reported not getting the email sent if it asks you for an email. With me I could just change them. So check it out. -
HT1725 i dont remember my security question how can i reset them
I dont remember my security question hoe can i reset them
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support -
HT1920 I forgot the answers to my security questions, how can I change them?
I wanted to download music, but because it's the first time, they these security questions popped up and I forgot the answers...
How can I change them or don't have to answer them?Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(94567) -
Forgort security questions how can i change them?
i cannot remember my security question answers, how can i reset them?
Try starting here:http://support.apple.com/kb/HT5665
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HT201303 I don't remember my security questions, how do I reset it?
I need help I forgot my security questions and I really need to get a book but it asks me for them, how do I reset them?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
HT1918 I forgot the answers to my security questions, how do I change the answers?
I forgot the answers to my security questions, which I made the answers along time ago. How do I reset them? It will not allow me to purchase anything on my account.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!
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