I dont have permission

Im trying to update the firmware on my ipod touch. I've purchased the necessary rights to do so but when I try to download the firmware I get a message at the end telling me:
I've deleted McAfee and stopped Spyware doctor, I have also checked all my connections over and over. What do I do now to get it to let me update my firmware?
Please Help
Macy
If you can email me what to do:
yonakito at yahoo dot com
Thank you.
Message was edited by: Dinosaur_Daisy
<Post Edited and Relocated by Moderator>

A lot of people are experiencing this problem at this moment. Sit tight and hopefully the problem will be resolved in a few days. You can read about other users experiencing this problem in THIS thread.

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