I dont receive password reset and my security questions are wrong

My account was locked for 'security reasons'. My security questions are always wrong and i have a feeling my alternative email address is one that no longer exists.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
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  • HT5312 it said that my security question are wrong.

    it said that my security question are wrong.

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107280)

  • I am making a first time purchase and it is saying the answers to my security questions are wrong. How do I retrieve my answers?

    I am trying to make a purchase for the first time, it is asking for the answers to my security questions and when I type them it says I am wrong, how do I retrieve or change my answers?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I cant buy music as the security questions are wrong apparently

    I do not have the answers to the security questions asked corrcetly

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • TS2446 security questions are wrong cant access or change them

    Security questions cant be answered cannot access or change them any ideas?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • It's telling me my security questions are wrong

    It's giving me security questions that I did not select how can I find out what my real questions are?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.
    Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
    One user posted this possible solution to try:
    I got some help from an apple assistant on the phone.
    It is kind of round about way to get in
    Here is what he said to do and it is working for me...
    1) on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
    2) Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
    3) sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
    4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • TS1424 security questions are wrong

    how do i recall my security questions? i forgot them. cant buy any new songs.

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Why does my iPad tell me that the answers to my a security questions are wrong when I know they are correct

    I am trying to use my new iPad air to download iBooks with an iTunes gift card and it keeps telling me that my security question answers are incorrect. I do not understand that because they are the answers I provided when asked those questions! Now the darn thing has locked me out of my apple account and every time I attempt to contact support Safari tells me it can't find the server and apparently there is no such thing as 24 hour phone support so what the heck do I do to get my account unlocked and how do I find out what answers apple has for my security questions as apparently they don't have the same ones as I do?  I NEED HELP!!

    Call Apple in the morning.
    Possibility could have been you had caps lock on entering your security answer either now or when you set it up from the beginning.
    Apple will help you out and you will be in good shape.
    If you are not into phone calls then try to make an appointment at your local Apple store and they can fix it for you in no time.

  • Apple dont sned me reset email for security questions after multiple requests, what do I do!?!

    i really need my questions resetting because i have put credit on my account and they dont send the email!

    Call Apple and ask for Account Security.

  • How to reset the Apple ID password when the emails are not received and the security questions not right?

    My foolish husband put his apple password on a website. Apple has suspended his account. He is not getting the reset password emails and the security questions are not the ones he used. We live in Malawi where there is no phone support access. How can he contact apple by chat or email (through a different account) to start getting his emails back?

    Hey Debbie,
    Welcome to Apple Support Communities.
    It sounds like your husband’s Apple ID was disabled, so he tried to reset the password for the account and hasn’t received the password reset email. Take a look at the article linked below, it provides troubleshooting tips that will resolve most issues receiving password reset emails.
    If you didn't receive your verification or reset email - Apple Support
    And, to answer your question about contacting Apple for help with the disabled Apple ID, this article outlines the options for getting help with Apple IDs.
    Contact Apple for help with Apple ID account security - Apple Support
    Cheers,
    -Jason

  • I forgot my Apple ID password and I can't reset it because my email account has been closed and the security questions don't work

    I Forgot my Apple ID password and I can't reset it because the related email account has been closed and the security questions don't work! How do I solve this? Thank you.

    Click here and contact Apple.
    (113292)

  • I forgot my apple id password and i already deleted my yahoo account for that apple id. When i try resetting it for security question, my birthday verification says invalid. How can i retrieve my password for a swleted yahoo account?

    I forgot my apple id password and i already deleted my yahoo account for that apple id. When i try resetting it for security question, my birthday verification says invalid. How can i retrieve my password for a swleted yahoo account?

    http://support.apple.com/kb/ht5312
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 

  • HT5312 I dont have a Rescue email address and how i can reset Apple ID security questions

    I dont have a Rescue email address and how i can reset Apple ID security questions
    Regards

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • Has anyone else had a problem with receiving password reset authenticate emails to the email its supposed to go to but doesn't??

    I cant sign on to my main Itunes account so i try to authenticate by security question but its not a familiar one, its one that i have never used on anything but i go along and try every birthday in my huge family and nadda...so i try to go the way of the email authentication,this is where it gets a little more interesting...I send it off and it says ok go get it and i go and look and nothing. now i try this several different times and same thing but i have a reciept from 11/11/11 for music i purchased just 3 days earlier, but now its not working, so i try to get a reset on another account, another email address, still connected but not used and i send off the authentication and SLA-BAM...its right there in a spilt second. so whats the problem. I'm no expert, but theres something rotten in Denmark! I only got to get to where i actually got an email off to costumer support and that was a maze of redirects that really just confused the issue, AOL costumers call ! 800 BLAH BLAH to have the AOL overseas operator tell me I am an IDIOT for thinking AOL and ITUNES where in anyway connected likethat and i would have to contact Itunes support....I DID....THAT WHO TLD ME TO CALL YOU!!! Am i missing something...you cant make the best stuff in life up...the real shut is the funniest....I am sitting here just shaking my head...luckily I'm well balanced and basically a Whatever type but its baffling to me how some things can get so confusing by trying to make it user friendly. just have an american person at the end of a small pay line at the worst to talk to a living breathing being, instead of a computer that doesn't give you an option to just bypass and go to a person,no you have to try to reason with the machine to get what you want...lol i need some decaf, thanks A S C for a forum to vent, Keep Fighting The Good Fight! Cya

    If you aren't receiving password reset emails and your security questions don't work, someone has hijacked your account.
    This happened to me.
    You need to use Expresslane to contact iTunes support to regain access to your account ASAP.

  • HT5787 i have another account but i can't remember the password and the security question. i deleted my email and i can't change the password with the email because it doesn't exist.

    i

    Hi bertram.thoninh,
    Thanks for visiting Apple Support Communities.
    This article can help with resetting your password and security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    However, if you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:
    You'll need to contact iTunes Store support to have your questions and answers reset.
    After your password, security questions and answers are reset, I'd recommend providing a different rescue email address:
    You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    All the best,
    Jeremy

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