I dont receiving the In-App Purchases

im buy gem from clash of clans game and i dont receiving the gems.but i pay money.im mailing to apple support but they dont answer me...im so angry from apple support becuse they dont help me:( ...im mailing to supercell support and they say mail to the apple support...

And you were using the 'report a problem' page to contact them, and it appeared to work ok (and you've checked the spam folder as well as the inbox on your email account) ?
You could also try contacting iTunes Support via this page (and include the order number, which should on the receipt or from your purchase history) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • HT4009 What do I do if I didn't receive the In-App purchase I tried to make, but was still billed by iTunes?

    I have already tried to contact the  support center for the app/game where I tried to make a purchase (Zynga), but I'm not sure how I should go about contacting iTunes about this issue.  Will iTunes even be able to do anything about it?  I tried to make an In-App purchase on May 19/12, but received several error messages as I was attempting to make the purchase.  As a result, I did not receive the game tokens I was trying to purchase, but I was billed for 4 transactions. I received receipts from iTunes detailing my purchases, even though none of the purchases actually resulted in me receiving any game tokens. Any advice on how to proceed?
    Thanks!
    Angela

    Contact iTunes support, they will fix things:
    http://www.apple.com/support/itunes/

  • I did not authorize 2 in app purchases and because my credit card is at its limit, and i dont know how to reverse the in app purchases, i cannot update any app or do just about anything in the appstore or itunes store. I paid for apps, i demand my updates

    I did not authorize 2 in app purchases and because my credit card is at its limit, and i dont know how to reverse the in app purchases, i cannot update any app or do just about anything in the appstore or itunes store. I dont care if i owe apple's itunes appstore a few dollars over 2 in app purchases i never meant to download in fact the whole app itself i wanted to delete...but out of the hundreds (maybe lower thousands) fof dollars in music and apps and whatever else, that i rightfully purchased over the passed couple of years....should *NOT* have the upgrades and/or previous purchased songs withheld from me over $3 in accidently purchased add ons through an existing app i deleted an disliked anyway

    Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"

  • I did not receive my in-app purchase

    Hello,
    Before you read, I apologize if this is in the wrong category.
    About 2 days ago I purchased gold in "Temple Run 2" for $4.99(in-app purchase). I didn't get the gold, and it charged my iTunes account. I got the receipt. I made the purchase on 3G, maybe it lagged out but still charged me.
    Is there any way to get my gold or my $4.99 back? I don't want to make a huge deal about $4.99, though.
    Thanks,
    brad98g

    If you didn't receive your in-app purchase, you should first try contacting the developer of that app to troubleshoot the issue, before requesting a refund. You can contact Electronic Arts support here:
    https://help.ea.com/contact-us?product=monopoly-hotels

  • Why did my money deduct but i didnt receive my in-app purchase

    I have bought a in-app purchase and is hasn't showed up in my game... Is this a glitch of does it take time? Game is Clash of clans and the in-app purchase was gems. It took the money away but i didn't receive the in-app item

    Contact iTunes
    Apple - Support - iTunes - Contact Us

  • HT203167 I did not receive my in-app purchase in Monopoly Hotels.

    How do I get refunded for an in-app purchase I didn't receive?

    If you didn't receive your in-app purchase, you should first try contacting the developer of that app to troubleshoot the issue, before requesting a refund. You can contact Electronic Arts support here:
    https://help.ea.com/contact-us?product=monopoly-hotels

  • My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account back?

    My daughter accidentally purchased something from an in app purchase, I haven't got the £2.99 in my account until tuesday, and do not want the in app purchase, my account wont log in now even to download free apps. How do I get my account to log in again and function properly, I shouldn't have to wait until I have a meagre £2.99 in my account again do I because I need the app store for other apps etc and updating, even if it is only 3 days I want my account back, I do not want nor did I give permission for the in-app purchase and would be happy for it to be returned/credited back so I can have MY account available for my IPhone.
    Please can someone give me more information or let me know how else I can get my account working again, before pay day on tuesday.
    Much appreciated, Paddy.
    <Email Edited by Host>

    Hello paddyliverpool,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Refund is an option.
    Best of luck,
    Mario

  • How do i use a itunes card to buy things with in a app with the in app purchase option

    I purchased a itunes gift card and i am woundering if i am able to use it to purchase say... Gold in the in app purchase option. Is this possible to do? If so.. How?

    Some In-App Purchases require a Credit Card.
    iTunes Store: About In-App Purchases
    If you need to Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • 4 devices linked to 1 itunes acct.  how do i create an account for each device but keep the music/apps purchased to date

    2 ipod touches, 1 iphone, 1 ipad all linked to the same itunes account.  would like to know if there is a way to have 3 seperate accounts and still keep the music/apps purchased to date.  1 ipod has been lost....how do I delete it from the itunes account.  Is homesharing something that i can use for this situation?
    any help is much appreciated!

    You cannot

  • How do I home share in app purchases?  I can only get the original version, I am unable to update the app to the in app purchase that a family member bought.

    Family downloaded a free app.  The free app only allows certain areas to open.  Then bought the in-app purchase to unlock full app.  I cannot home share the in-app purchase with other family members. How do I do this? Thanks

    Turn off the restriction you set in Settings > General > Restrictions for In-App Purchases

  • HT201303 Hi my iTunes account has been hacked by someone in Canada, they downloaded a game called "Game of War fire age" the game is free but the in app purchases are up to £69.99 each time for gold I am very concerned about the security of ITunes at this

    My iTunes account has been hacked via Canada according to an email from apple some one in china tried a few weeks ago but failed.
    I changed my password a couple time now but it seems that someone has hacked it and downloaded a free game called "game of war fire age" as I said its a free game but the in app purchases can be up to £69.99 per purchase of gold?
    This is a worrying thought that my account has been compromised and I am unsure of what to do about it.
    I would like to open a new account but would I be able to transfer all my purchases over to a new account any advice is welcome many thanks for your time.

    i recieved the same email with the same game and it also stated the purchase was from canada i have revieved a few other as well and am concerned i have changed my password a few times now but i still revcieve emails and am very worried. i recieved the email near the date this question had been put up
    however i do not know how they are downloading apps as my credit card details need verification when i download anything , any help would be much appreciated.

  • Do I have to pay for the In-App-Purchase of the new GarageBand-version if I already paid for GarageBand before?

    Hi there!
    I am using GarageBand for some months now and I´m really happy with that software. Yesterday the new version (2.0) was released and it is now for free. However if you want the whole bundle you have to get the available in-app-purchase. This however means having to pay once again for something I already paid for, correct?
    Or is the in-app-purchase for free to those people who already paid for the app?
    Thank you very much!

    Just tried - sign in to the account you used to buy the software and click restore purchase. The old Garageband users are automagically given the full version by internal systems of Apple.

  • I recently downloaded Word Lens for my iPhone 5S. However when i go to do the in app purchases i don't see any languages available.

    I recently downloaded Word Lens for my iPhone 5S. However when i go to do the in app purchases i don't see any languages available.

    So why don't you go to the developer's site and ask there?   Word Lens is NOT an Apple product.

  • An update of iMovie failed with the message "an error has occurred." That message remains posted by iMovie on the Mac App Purchases page. iMovie is now unavailable. It will not start, update, or reinstall from purchases page. How reinitialize app?

    An update of iMovie failed with the message "an error has occurred." That message remains posted by iMovie on the Mac App Purchases page. iMovie is now unavailable. It will not start, update, or reinstall from purchases page. How do I reinitialize the app?

    Thank you again. Here's the console messages from trying to open iMovie and then opening the App Store. Clicking on the iMovie icon in App Store purchases and clicking on check for unfinished downloads:
    8/28/14 4:56:26.743 PM Dock[214]: LSOpenFromURLSpec(file:///Applications/iMovie.app/) failed with -10699
    8/28/14 4:56:47.878 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:56:47.879 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:57:50.201 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:57:50.201 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:35.745 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:35.745 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:35.824 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:35.824 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:35.847 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:35.847 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:36.276 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:36.276 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:39.448 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:39.448 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:39.449 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:39.449 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:55.996 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:55.996 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.021 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.022 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.051 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.052 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.342 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.342 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.411 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.411 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.425 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.425 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.508 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.508 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.518 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.519 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.696 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.696 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.808 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.808 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.826 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.827 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.838 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.839 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.843 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.843 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.857 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.857 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.893 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.894 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.907 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.907 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.923 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.924 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:56.969 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:56.970 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.039 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.039 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.045 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.045 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.145 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.145 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.231 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.231 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.249 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.249 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.293 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.293 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.350 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.350 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.352 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.353 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.400 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.400 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:57.402 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:57.402 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:59.814 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:59.814 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:58:59.932 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:58:59.932 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:00.697 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
    8/28/14 4:59:00.698 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
    8/28/14 4:59:00.698 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
    8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
    8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
    8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
    8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
    8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
    8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
    8/28/14 4:59:26.564 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:26.565 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:26.660 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:26.660 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:26.840 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:26.840 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:26.864 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:26.864 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:26.984 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:26.984 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.069 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.069 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.079 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.079 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.083 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.084 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.385 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.385 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.389 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.390 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.391 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.391 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.411 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.411 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.435 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.436 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.443 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.443 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:27.479 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
    8/28/14 4:59:27.479 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
    8/28/14 4:59:31.036 PM acwebsecagent[127]: License : One or more of the License/Public Key can't be NULL
    8/28/14 4:59:31.036 PM acwebsecagent[127]: SSLExt : Failed to get ScanSafe headers
    8/28/14 4:59:31.036 PM acwebsecagent[127]: DownloadUpdatedConfig : Failed to download updated config. Host hostedconfig.scansafe.net. Code 0x80004005

  • Hi how I get the refund from the unauthorised in app purchase? I just bought the phone n had yr staff do the personal setup n end up I had been charged for the in apps purchased

    Hi how I get the refund from the unauthorised in app purchase? I just bought the phone at yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.

    yr store few days ago n had yr staff do the personal setup n end up I had been charged for the in apps purchased. Pls help.
    NOT at mine or anyone else's  here
    This is a User to User technical support community .There is no-one from Apple here and Apple neither read nor respond here
    Did you not work that out when you agreed to the terms of use of this community when joining today

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