I dont remember my security question and when i send an email to have the answer i receive nothing
I made an account 2 year ago (i had an ipod) and now i bought an ipad and when i want to buy stuff on the app store with my ipad apple ask me for my security question and i dont remember the answer and when i send the security question by email i receive nothing. Can you help me ?
Start here with manage your account
http ://www.apple.com/support/appleid
(there's a space in there between the p and: so cut and past and erase that space or the link won't work)
You may end up scheduling them to call you. I know I tried to get the reset info sent to me three times and the mails never came so I just asked for support to call me.
Similar Messages
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When I go to buy a book it asks for security questions that I have no idea what the answers are. When I ask for a reset to be sent to my email I never receive the email! Help!
Thanks
MichelleYou need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95621) -
I am wanting to use my iTunes gift card but it says that I have to verify my account. I thought I had already done this. It says I have to answer two security questions but I can't remember the answers to the questions. When I go to change the answers to something I will remember It keeps sending the email to an old email account. How do I change this. It is very annoying
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96909) -
Hi, i dont remember my security question and my rescue email
hi
i would like to buy some app. But i dont remember my security question and my rescue emailAccording to the guide If you forgot the answers to your Apple ID security questions - Apple Support, if you forget your security ID and rescue email address, you have to contact Apple support: Contact Apple for help with Apple ID account security - Apple Support
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Help, I have forgotten my Apple ID security questions and when i send it to my email address to reset the questions nothing shows up in inbox. Any other way to get past this?
You've checked the spam folder on your rescue email account as well as the inbox, and you've tried clicking the reset link a second time ? If you have, and you still haven't received the email, then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
Help, I have forgotten my Apple ID security questions and when i send it to my email address to reset the questions nothing shows up in inbox. Any other way to get past this?
Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team. -
hello
when i type in the correct answer for my security question it always comes up as incorrect I have the answer written down but there not working can someone helpHi, Corinneact.
Thank you for visiting Apple Support Communities.
The usual cause for errors is that the security question responses are case sensitive. If case sensitivity is not an issue with your answers, see the last step in the attached section of the article below.
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Cheers,
Jason H. -
I forgot my apple id security question and i typo a wrong email to reset the question !
I forgot my apple id security question and i typo a wrong email to reset the question !
me too can someone pls help
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I dont remember my security questions and I don't have a recovery email. What do I do?
I don't want to call the customer support. Why can't I just use my email I already have? I can't make purchases because I don't remember my security questions. Please help!!
Click here and fill out the form; if they tell you to phone, do so. An email other than a rescue email can be changed by someone who successfully guesses your password or otherwise breaks into your account. They wouldn't be security questions if they could be bypassed without verifying your identity.
(100746) -
hi
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I'm trying to change my security questions because I forgot them. When I have them sent to me via email it's going to a diiferent email. I can't figure out how to change that email that the security questions are connected to. It's not the one that I can Edit on my Account.
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95621) -
I Can't receive the email that was to be sent to my recovery address so I can't change my security questions. I only remember setting one but it asks me 2 other questions that I don't even remember answering, I'm trying to make a purchase for the 1st time so it asked me these questions
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(109998) -
iTunes wont let me download any music and I have over $20 on my account. It says I need to answer my security questions but I don't know the answers. When I try to send an email to the rescue email, it doesn't work. It says the email starts with an "h" but none of my emails start with an "h". I also don't know how to edit the email. Someone please help!
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154) -
I Need help i have money on account
See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact -
I just purchased the new I pad mini Retina display 16 GB and have AT&T Lite.
I cannot send emails. I do receive them.
The message is "copy placed in outbox. Recipient rejected by the server".
Who is the server?Check the outgoing mail server setting. Make sure that your username and password are in there.
Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.
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