I dont see the e-mail icons in the agent desktop

hi, i enabled the e-mail agent funtion, i created a e-mail queue, and i made the exchange configuration, but i dont see the icons on the agent desktop
why? does anyone know?
the version of the ccx is the 7.0 SR5
thanks in avanced

The icons wont become available until the e-mail agent system is configured (via the Desktop Administrator web interface).

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