I downlaoded a movie from itunes but it remains stuck in "processing". Advice welcomed
My ipad is stuck "processing" a movie download from iTunes. I cant access anything else from the store whilst this problem persists. Advice please
Hello Ricci Achillini,
It sounds like you have a movie that started downloading, and is now stuck in Processing preventing you from downloading additional content, and from watching the video itself. I recommend signing out of your account in Settings > iTunes and App Stores first. Then close all the running apps on your iPad:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the phone, sign back in and try again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
You may need to Resume the interrupted download with this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Cheers,
Sterling
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Hi,
Just an hour ago I rented "Brave" from İtunes Turkey. After download has been finalized, I wanted to watch it. Unfortnately Movist says that "Movist quit unexpectedly". So I download another movist from app store and I paid also for it but this one also giving the same message. I copied some part of the details of the message below.
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Process: Movist [417]
Path: /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier: com.movist.Movist
Version: 1.2.3 (1.2.3)
App Item ID: 461788075
App External ID: 12404657
Code Type: X86-64 (Native)
Parent Process: launchd [114]
Date/Time: 2012-12-23 19:50:54.811 +0200
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 2023 sec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
__TEXT 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libdispatch.dylib 0x00007fff930f9b08 dispatch_release + 0
1 com.movist.Movist 0x000000010001ae90 0x100000000 + 110224
2 com.movist.Movist 0x000000010001ad99 0x100000000 + 109977
3 com.movist.Movist 0x00000001000148d8 0x100000000 + 84184
4 com.movist.Movist 0x0000000100016883 0x100000000 + 92291
5 com.apple.CoreFoundation 0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6 com.movist.Movist 0x00000001000178bd 0x100000000 + 96445
7 com.movist.Movist 0x000000010001523e 0x100000000 + 86590
8 com.movist.Movist 0x0000000100014eef 0x100000000 + 85743
9 com.movist.Movist 0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib 0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib 0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation 0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation 0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox 0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox 0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox 0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit 0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit 0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit 0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit 0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist 0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8d9f67e6 kevent + 10
1 libdispatch.dylib 0x00007fff930f7786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8d9f5e42 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8b3e5dea nanosleep + 164
2 com.apple.Foundation 0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3 com.movist.Movist 0x0000000100023b01 0x100000000 + 146177
4 com.apple.Foundation 0x00007fff97d8a72a -[NSThread main] + 68
5 com.apple.Foundation 0x00007fff97d8a6a2 __NSThread__main__ + 1575
6 libsystem_c.dylib 0x00007fff8b42f8bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff8d9f5bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b4332a6 _pthread_cond_wait + 890
2 com.apple.CoreVideo 0x00007fff931b71cb CVDisplayLink::waitUn
Process: Movist [417]
Path: /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier: com.movist.Movist
Version: 1.2.3 (1.2.3)
App Item ID: 461788075
App External ID: 12404657
Code Type: X86-64 (Native)
Parent Process: launchd [114]
Date/Time: 2012-12-23 19:50:54.811 +0200
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 2023 sec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
__TEXT 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libdispatch.dylib 0x00007fff930f9b08 dispatch_release + 0
1 com.movist.Movist 0x000000010001ae90 0x100000000 + 110224
2 com.movist.Movist 0x000000010001ad99 0x100000000 + 109977
3 com.movist.Movist 0x00000001000148d8 0x100000000 + 84184
4 com.movist.Movist 0x0000000100016883 0x100000000 + 92291
5 com.apple.CoreFoundation 0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6 com.movist.Movist 0x00000001000178bd 0x100000000 + 96445
7 com.movist.Movist 0x000000010001523e 0x100000000 + 86590
8 com.movist.Movist 0x0000000100014eef 0x100000000 + 85743
9 com.movist.Movist 0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib 0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib 0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation 0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation 0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox 0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox 0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox 0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit 0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit 0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit 0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit 0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist 0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8d9f67e6 kevent + 10
1 libdispatch.dylib 0x00007fff930f7786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8d9f5e42 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8b3e5dea nanosleep + 164
2 com.apple.Foundation 0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3 com.movist.Movist 0x0000000100023b01 0x100000000 + 146177
4 com.apple.Foundation 0x00007fff97d8a72a -[NSThread main] + 68
5 com.apple.Foundation 0x00007fff97d8a6a2 __NSThread__main__ + 1575
6 libsystem_c.dylib 0x00007fff8b42f8bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff8d9f5bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b4332a6 _pthread_cond_wait + 890
2 com.apple.CoreVideo 0x00007fff931b71cb CVDisplayLink::waitUnI know the old solution was to go into the apps folder, right click on itunes and change it to 32 bit mode. Since OSX maverics I can not run it in 32bit mode anymore so now any of the itunes movies on my mac mini will not play.
-
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