I download a free game but you charged me for it. Can I know why?

I downloaded free game but apple store charged me for it. Can I know why?

Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

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Downloading a "free" game but incurring charges

Since August 2012 we downloaded 3 "free" games but were billed for that downloading. In the past before a charge was posted into the account a request for my password will appear before the downloading process, however in the last 3 occassions mentioned no such a request was made. Have the terms and conditions of use change this process?. If the game is listed as a free applications why we have been charged?. Thanks.

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Have you received iTunes receipts that confirm that you were charged for the free games? Do charges appear on the invoice available in the Purchaase History section of your account when viewed in the iTunes app on your Mac? Have you confirmed with your bank that your account was debited for the game?
When there is a bank card listed in your account information, even with a free game, the iTunes stores and the Mac App Store will often verify the account with a small debit that later drops from your account's pending charges section because Apple does not complete the charge.

TS1702 I tried to download a free game but the screen froze how can I unfreeze it

I have just purchased an iphone 4 & I tried to download a free game but the screen has frozen. Please can anyone help me to unfreeze the screen.

Perform a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414

Just downloaded a free apps, but it charged to my credit card, why?

Just downloaded a free apps, but AppStore charged to my credit card, wanna find out what is it for?

Usually it swips $1 for your credit card.
In case you have accidentally purchased anything, you will have a receipt within a couple of days to your mail id. You can reverify the purchase, if any.

TS1702 I have been trying to download a free game but it is asking me for my credit card ever since I purchased one game.

i have been trying fto download a free game and it keeps asking for my credit card this happened when I purchased a game and now it ask for all free games what can i do to be able to download free games again

You may not be able to achieve this...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App Purchases require a Credit Card.

Download a free game, but charged 3 times

I use my account to download a game, but was double-charged 3 times, but also EMAIL bill. Why is that? How do I withdraw my money?
My Account: [email protected]

How to report an issue with Your iTunes Store purchase
You shouldn't leave your account id on a public forum for anyone to see.

I'm trying to download a free game but it's says purchase details

Hi can someone help me please I'm trying to download free games which I've done many times before now it's sayin purchase details wen its a free game

Hey Jessy_vicky,
Thanks for the question. Try changing your payment information to “None”. If you are unable to select “None” as a payment option, see the following resource:
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/TS5366
Using an existing iTunes Store or App Store account
If you have an unpaid balance or payment due, you can't select None as your payment type. To see which order you need to pay for, view your purchase history. When you sign in to the store, you may see a message that there was a billing issue with your last order. Click the Billing Info button to see the order.
After you pay for the order, you can change your payment information to None.
Additional Information:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646
iTunes Store & Mac App Store: About payment card authorization holds
http://support.apple.com/kb/HT3702
Thanks,
Matt M.

I have a iPad and all sudden I can't download the free games or with my credit card I can't buy any games

The credit card I was using and it has work since October all sudden I can't downloads any free or paid games or any help on games

I'm having trouble with my iPad 2 . I downloaded a new app for my daughter and it will not let me open or access any of the new apps! It says I downloaded them and all but will not let me open them ! I'm so lost . All my other apps are fine and they work fine. But the ones I've downloaded tonight will not open and it says I downloaded them. And then I tried to delete them because there not working and it's not letting me. Please someone help me. I don't understand why all of a sudden the new apps will not open but will download. And my iPad is up to date with iOS I checked and made sure. Please anyone help me

TS1702 I downloaded a free app but was charged USD1. Wonder why?

How do I submit a complaint to Apple?

If you update your billing information, the iTunes Store will place an authorization hold on your payment card account, usually in the amount of 1 USD, to verify your account information. It will be credited back to your account later.
http://support.apple.com/kb/HT3702

I just wanted to download a free game but it said card had wrong info when it was right what does that mean ?

Does anyone know what is wrong ?

Well also it said had problems with last purchase so what do I do ?

TS1702 I have paid for apps before but I am trying to download a free app but it asks me for bank details and I give my details and it says my security card number is wrong? How can that be when I have paid for apps before

Please help me. I can't seem to download free apps anymore it says my billing details are incorrect. But I have clearly hot apps before

This link should help you with that:
http://www.apple.com/support/itunes/contact/

I've downloaded some free games for my iphone4 but they are using my internet because they have ads. does anyone know if there are any games that don't have these ads and don't require internet AT ALL?and if i disable my internet connexion, does it help?

i've downloaded some free games for my iphone4 but they are using my internet because they have ads. does anyone know if there are any games that don't have these ads and don't require internet AT ALL?and if i disable my internet connexion, does it help?

Thank you. I put it in airplane mode like you suggested, but it looks to me like all the applications and ads are still running. Anyway, I'm just gonna play when I'm really really bored and use them as less as possible. Thank you again for your quick answer.

I use to download free games but now it is asking for my credit card information why?

I use to download free games but now it is asking for my credit card information why?

You are required to provide credit card details to download apps be it free or paid.
Nothing will be deducted from your credit card if the app is free.
There will be a authorizing hold of US$1.00 to verify your account information. It will be credited back to your account later.

I keep on getting asked to put account details i do but it declines the details but then when i want to download a free game i still have to put my bank details plz help me been like this for around 8 months : please help

I keep on getting asked to put account details i do but it declines the details but then when i want to download a free game i still have to put my bank details plz help me been like this for around 8 months :< please help

Hi.
I'm not sure of it's still possible to choose 'None' under payment method. Besides, I'm sure you would like to be able to buy paid Apps as well.
Try edit your payment information from a PC/Mac instead of your phone.
Open iTunes > Choose 'iTunes Store' > Upper right corner, select your account or 'Sign in' > (When signed in) Click your account and go to 'Settings'.
Make sure your credit card qualify for use in the Apple Store.
Best regards.

I downloaded a game that need to pay, but after that when i want to update or download a free game from app. It opens the pilling page again, and can't download or update anything any more, why this happen?

Help
I downloaded a game that need to pay, but after that when i want to update or download a free game from app. It opens the pilling page again, and can't download or update anything any more, why this happen?

Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.
In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:
[[Flash Plugin - Keep it up to date and troubleshoot problems]]
[[Flash 11.3 crashes]]
[[Flash 11.3 doesn't load video in Firefox]]
Other, more technical information about these issues can be found under these Links:
http://forums.adobe.com/thread/1018071?tstart=0
http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html
Please tell us if this helped!

I download a free game but you charged me for it. Can I know why?

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