I download the software, but the login to creative cloud is failing. What do I do?

Nobody can tell you anything without proper system info or other technical details. Start by reading this:
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium

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I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.
Thanks.

I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
Thanks

Error message "We have encountered the following issues: Creative Cloud desktop failed to install

I have Creative Suite 6 Design and Web Premium. The Application Manager applied updates to the CS6 Perpetual Licanse Products, but did not recognize I have a new Creative Cloud Subscription for Phoroshop and Lightroom. When attempting to install Creative Cloud Desktop, the installation fails with no details available other than the error message above.
System is Win 8.1, Intel 3770 Quad Core CPU, 32 GB Memory, 2 Toshiba 3TB HDD SATA 3 configured as RAID 1. . System runs CS 6 no issues. Have turned off the Antivirus and Firewall, cleared cache on IE 10, closed all browsers after CC desktop starts to download. CC Desktop does not show in win 8, but does show on PC in Program Files (x86), but I cannot see an executable.
Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicates any product downloaded will install the desktop of CC.
CreativeCloudSet-up.exe does exist on PC and properties are 2,775KB size.Running the setup from the app on PC yeilds same results - Product downloads and does not install.
The error block is      Adobe Installer   (at top)
Message body         We've encountered the following issues:
                              Creative Cloud desktop failed to install
Appreciate any assistance.

Hi BillC29,
Welcome to the Community,
Try the following steps and let us know if it helps:
Download and run Creative Cloud Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done rename OOBE Folder from these locations to OOBE.old
     Windows: C:\Program Files (x86)\Common Files\Adobe
                        C:\Users\(UserName)\AppData\Local\Adobe
Restart Windows
Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
Launch Creative Cloud.
-Ankit

The Add-on Creative Cloud Libraries failed to install, General error message

Hi there,
My CC icon has an exclamation mark next to it and following message appears when in Apps:
"The Add-on Creative Cloud Libraries failed to install, General error message"
Any idea what could be a reason and how to sort it out?
Thanks,
Zana

Nobody can tell you anything without proper system info or other technical details.
Mylenium

The add-on Creative Cloud Libraries failed to install. [was: Help Needed]

I'm getting this error message; "The add-on Creative Cloud Libraries failed to install: general error message." Can anyone tell me how to fix this?

Me too, only today whilst installing on new machines.

I have downloaded the trialversion of Creative Cloud but dit not purchase it. Now "devellopment" in Lightroom 5 has been disabled but I had a purchased version including serial number of Lightroom 5 . How do I get "devellopment" back?

How do I get back "devellopment" in Lightroom 5. It has been disabled after I have downloaded a trialversion of Creative Cloud but did not purchase it.

Uninstall the trial version of the creative cloud. This process will not interfere with your catalog, preferences and personal files it will just remove the application.
Download the Perpetual License version of LR 5.6 at the link below. Install and enter your serial number, voila.
Product updates

I'm downloading the trial of Creative Cloud, but am getting an error from downloading Illustrator. "Update Failed." I click Retry and I just get the same message

I have successfully downloaded the trial of InDesign and Photoshop, but the trial of illustrator errored. It says update failed. I have tried to hit Retry a number of times but am getting the same thing. Any advice would be appreciated.

Gw17 I would recommend reviewing the installation log file to determine why the update has failed. You can find details on how to locate and interpret the installation log file for the update at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.

About downloading the apps for creative cloud

I am trying to download Photoshop and Dreamweaver but I can't each time I try it says I alreay have it on my iMac but I don't have it. How can I download the software? I want to sign up for Creative Cloud but need to install the software first.

Hi Lorepeter,
Are you using a MAC or Windows ? If you had a trial already installed on your machine ealier, I am afraid you will have to purchase the product to use as unfortunately we cant extend the trial period .
If you havent installed the product's on your machine so far ,please try in a different browser and check .
Cheers,
Kartikay Sharma

Is the login for Creative Cloud and the Forums the same or different?

When I log in to CC I see my name and when I login to the Muse forums a screen name I used a while back shows up. Not sure if this is related or not but I cannot install the latest Muse due to a "cerificate problem".

Hi Computer guy,
welcome to Adobe Forum,
1. To log in to creative cloud: use: www.creative.adobe.com
2. To log in to Forums: use: http://forums.adobe.com/index.jspa
Regards,
Rajshree

How To resolve "disk space is full" issue when downloading the apps in Creative Cloud Packager

Hello All!
I have recently started using Creative Cloud Packager and have started my first package. I have instructed it to download to my Local D Drive (which has 200GB free) and it has started successfully however about a third of the way through it stops and some of the apps have a warning icon and the error "Disk Space is full, please clear some space and try again". However my D Drive still shows 200GB free which implies that it is not downloading to there at all and also that there is space!
Is there a download cache location which could be full or should it download straight to the folder I instructed?
Can anyone advise on the best way to troubleshoot this please?
Thanks,
James

Hi James,
The cache folder is set in the preferences, under the drop-down 'Welcome' menu.
See below.

I am unable to install/download the starterpack for Creative cloud and no one is helping at Adobe

Please help ,
I am desparate,
I have subscribed to The adobe cerative cloud solution since dec. 25 2013. I am unable to download and install the starter program . I was in contact with your on line chat room. They removed temp files, made folder accessible, we changed borwsers, and cleaned our old adobefiles. But the result is still the same- first I get a warning from windows (8) that the program is unsafe and may damage the computer, and when i override this I am told that the file can not be installed as the source file can not be read. We have also tried to turb off anit viries. Nothing helps. At the end he gave me a Danish supportnumber to call, and said they had to go into my computer remotely to sort it out. I have now been calling and hearing music without getting any message or help for 5 hours !!! I am so un happy. can anyone please help me or can someone This is really bad customer service!!
Kind regards ann
([email protected] tel. +4553710065)

Hi Sirene,
Can you try it on a new user account and is the installation asking you to rename a folder of windows?
If so, please rename the folder and then try again.
Regards,
Akshay

I need to download driver software but where would i get the software?

i need to download driver software but where would i get this software?

spam1122 wrote:
i need to download driver software but where would i get this software?
Without knowing what driver software you need it is difficult to point you to the correct place.
Stedman

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation. I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem. Adobe just seems to "give up and die" after about 2-3 minutes. Why is this? How can I or IT fix this?
Can I send the above log files to someone familiar with these issues for examination?

Hi Gveo,
Please follow the article: Creative Cloud Help | About Creative Cloud Packager which will help you to get your issue fixed.
Thanks,
Ratandeep Arora

I have the subscription of creative cloud but my software appear as trial

I have the subscription of creative cloud. I think I purchased the software on the brazilian store. The software is in English the way I prefer. I want them in English. But they appear as trial versions. Help please.

Hi All,
When an application asks for a serial it means that the application can't see your subscription .Please verify this points :
1 - Clean hosts file from Adobe entries ( Already checked ).
2 - You're connected with a wrong email address .(verify this on CC desktop preferences menu .
3 - Your opm file is corrupted > close CC desktop and delete opm.db from ( Don't let it on the trash ) :
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
4 - You bought a subscription for english only and you install it in another language ( you must have a multi language subscription in this case ).
5 - You have an internet connection behind a proxy that blocks the applications ( If you don't have a proxy ,verify on your browser ( safari or IE ) and uncheck all proxy options )
Regards,.

I try to login to Creative cloud, but it just keep on "loging in" with the loading circle, it never stops.. please help

I try to login to Creative cloud, but it just keep on "loging in" with the loading circle, it never stops.. please help
i have tried to reinstall it, disabled the UAD or what its called.. i dont know what to do with it to be honest

Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I download the software, but the login to creative cloud is failing. What do I do?

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