I downloaded a movie but when i try to play it, it just shows a black screen. Anyone know how to fix this?

I downloaded a movie but when i try to play it itjust shows a black screen and wont play. Anyone know how to fix this?

Are you getting an "iTunes has stopped working" message after the black, screen? Or is something a bit different going on?

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Hey I have itunes 9.2.1 (4) and when I go to make a purchase it keeps timing out does anyone know how to fix this?

I have itunes 9.2.1 (4) and when I go to make a purchase it keeps timing out does anyone know how to fix this?

Hi Beege140,
I have an article for you that will help you address this launch issue with iTunes:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

I have photoshop Elements 12 a and I can pull up the photo but can't edit it. Crop it. Add text. Does anyone know how to fix this?

I have photoshop Elements 12 a and I can pull up the photo but can't edit it. Crop it. Add text. Does anyone know how to fix this?

Apparently it's related to the Firefox plug in.
This isn't exactly a solution but more of a way to avoid opening PDFs with Firefox's plug in.
1. Highlight "Tools" from the Menu Bar in the top left of the screen (or click "Options" if using the Firefox Compact Menu)
2. Select to "Options
3. Select "Applications"
4. Look for "Adobe Acrobat Document" under Content Type and to the right under Action select "Use Adobe Reader (default)" instead of the using Adobe Acrobat in Firefox
5. Open a test PDF. It should open in it's own window now.
Again, not a complete solution but something that'll at least let you scroll with PDFs open.
More info here: http://forums.mozillazine.org/viewtopic.php?f=38&t=2171033

HT2305 When I go to download the newest software, my computer says the old version can't be removed. Does anyone know how to fix this?

When I go to download the software update, my computer says the old version of the software can't be removed. Does anyone know how to fix this?

Doublechecking before proceeding ... which particular program is it saying can't be removed? (Several different programs might be mentioned in this context: QuickTime, bonjour, Apple Software Update, etc.)

My daughters friend changed her password on her ipod touch and doesn't remember what the password is... and when she guesses and its wrong, it disables the ipod. Does anyone know how to fix this??

My daughters friend changed her password on her ipod touch and can't remember the password and when she guesses and gets it wrong, it disables her ipod. Does anyone know how to fix this problem??

You'll need to connect it to the iTunes library you normally sync it with and restore it. If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock

I can not close firefox unless i click on "home" 1st. also it freezes when i try to print or edit bookmarks,ect... Anyone know how to fix?

It runs ok but when i go to a page "like msn.com or facebook.com,ect..." I can not close or minimaze the browser to allow me to close i need to click the "home" button then i can close firefox.

Do you have that problem when running in the Firefox SafeMode? <br />
[http://support.mozilla.com/en-US/kb/Safe+Mode] <br />
''Don't select anything right now, just use "Continue in SafeMode."''
If not, see this: <br />
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

When I use any of my devices on shuffle the songs play in alphabetical order rather than randomly. Anyone know how to fix this as pre IOS7 it was ok

When using ipad iphone or macbook pro to play music on shuffle all songs play in alphabetical order. How do I get them to be completely random agains as they were before IOS7
Thanks
John

I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

HT201177 When I turn my computer on, I can hear it starting up but the screen stays black. Anyone know how to fix this?

When I start up my compute, I can hear it starting up but the screen stays black. Has anyone else had this problem and found a fix?

If you press the caps lock key does it light up? If it does then this indicates that your system is booting but the display is either not recognized, is not displaying any video, or the display is displaying video but the backlight system is not lighting up. As long as you've tried turning up the brightness then there is not much you can do other than take it in for a diagnosis. If you have a very bright flashlight you can turn on the iMac and then shine the flashlight onto various areas of the iMac display to see if you can see any faint images on the display. If you do then this indicates that the display is displaying the image, but the backlight is not turning on for some reason. It doesn't change the outcome, but at least you can assist the technician who is troubleshooting your iMac.
Please let us know what you find out.

I'mtrying to transfer my iTunesfrom an old computer (under XP) to a new computer (W/7). I have successfully downloaded iTunes and some of my library, but when I try to play tghem it says I must authoruize my computer. How do I do that?

I'm trying to transfer iTunes from my old computer (under XP) to a new computer under (W/7). I've downloaded iTunes successfully, but when I try to play something from my library it says I must authorize my computer. How do I do that?

Hello Ned,
Congratulations on your new computer! It sounds like you need to authorize it with your Apple ID. Use these steps to authorize your new computer:
To authorize a computer, follow these steps:
Open iTunes.
Choose Store > Authorize This Computer from the menu bar.
You may need to show the menu bar to see this option in Windows. In earlier versions of iTunes, you can access this option from the Advanced menu.
Enter your Apple ID and click Authorize.
You can find those steps and more information at the following link:
iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT1657 I downloaded a movie, but when I go to play it the play button to typically start it is the "stop" button instead. How do I fix this?

I downloaded a movie, but when I go to play it the play button to typically start it is the "stop" button instead. How do I fix this?

Are you getting an "iTunes has stopped working" message after the black, screen? Or is something a bit different going on?

When I try to download the latest version of iTunes on my iPod Classic I get the message that "iTunes has an invalid signature" and that "Content was blocked because it was not signed by a valid security certificate. Anyone know how to fix this?

When I try to download the latest version of iTunes from apple.com, I get the message "Content was blocked because it was not signed by a valid security certificate."When I open iTunes and try to download the latest version there, I get the message "iTunes has an invalid signature. The download has been removed." I have also gotten an Internet Script Error stating that an error has occured in Line 0, Char O and that "Access is denied to images.apple.com/global/scripts/lib/iepngfix.htc." This problem has never occurred with earlier versions of ITunes. Anyone know how to fix this problem?

Are you downloading iTunes form an Apple website or somewhere else? If the answer is somewhere else, try downloading it from Apple. Click on iTunes in the black menu bar above and go from there.
Let us know what happens.

I downloaded the 64 bit version of itunes and plugged in my ipod touch but a sign pops up and says i need the right software for the ipod to connect which is 64 bit. Does anyone know how to fix this problem?

I downloaded the 64 bit version of itunes and plugged in my ipod touch but a sign pops up and says i need the right software for the ipod to connect which is 64 bit. Does anyone know how to fix this problem?

Hi alexanderfrommilton,
First try reinstalling itunes.

I recently updated to the latest version of Itunes (11.1) and when i try to play music or tv shows, the sound lasts only for a second before going completely mute, anyone know how to fix this?

recently updated to the latest version of Itunes (11.1) and when i try to play music or tv shows, the sound lasts only for a second before going completely mute, anyone know how to fix this?

Check this thread out -> iTunes 10.4 & Multimedia Keyboard
It doesn't look like there is a fix yet, but some people in the thread are pointing to this workaround:
pikot wrote:
Following some suggestion i seem to have found a solution for the problem and my play/pause, next and previous buttons work with iTunes 10.4.1
- You need to open a text editor (like notepad) as an administrator.
- Open the SetPoint players.ini file (C:\Program Files\Logitech\SetPointP\players.ini)
- Edit the line under the [Players] section to match the line bellow (bold is the wndClass which is to be changed)
iTunes=wac,iTunes.exe,ITWindow,xxx,xxx,xxx,xxx,xxx,xxx,xxx,0,1,iTunes
- Save the file
- Restart the SetPoint and hopefully play/pause, next and previous buttons should work (at least they work for me)

HT201272 There is a TV series season that itunes identifies as PURCHASED but will not download as it says it has already been downloaded but I have no idea where the initial download is. Anyone know how to fix this?

There is a TV series season that itunes identifies as PURCHASED but will not download as it says it has already been downloaded but I have no idea where the initial download is. Anyone know how to fix this?

Cancel your storage upgrade
If you upgrade or renew your storage but no longer need it, you can cancel. If you cancel your storage plan within 15 days of an upgrade or within 45 days after a yearly payment, you can contact Apple for a full refund. After this period, you can downgrade your storage for the following year.
Note: Partial refunds are available where required by law.
From here > http://help.apple.com/icloud/?lang=en#mma3518f8580
HelpKimIsAlreadyTaken wrote:
Since I purchased about $70 worth of movies and books and they won't load onto my iPad, do you think iTunes will refund my money?
If you make more room on your Device perhaps you can View/ use the purchases...
However if you would prefer a Refund... you can always ask... be sure to explain your situation...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
It is stated that all sales are final

Hey when ever i download and install Itunes then i open it says error finding folder please re download and I tried a tons of times and it didn't work. Does anyone know how to fix this?

Hey when ever i download and install Itunes then i open it says error finding folder please re download and I tried a tons of times and it didnt work. Does anyone know how to fix this?

Hi Beege140,
I have an article for you that will help you address this launch issue with iTunes:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

I downloaded a movie but when i try to play it, it just shows a black screen. Anyone know how to fix this?

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