I downloaded a movie, friends with benefits and went to retrieve it from the rented section of itunes, but it wasnt there. I thought I would not have been charged as it hadnt shown, but, have just been sent the invoice. Can I get a refund?

I downloaded a movie but it never showed in my rented section of Itunes, however, I was charged for it. How can I get my money back? I am no longer interested in renting the movie.

Have you tried doing this - at the iTunes menu bar go to Store and select Check for Available Downloads?

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Hey please please help me my serial no - DN*****TWF.my iphone got water damaged but apple says this serial no has replaced but i had never replaced i lost my thousands.please tell me what to do.my iphone 5 is in dead conditions.how can i get my refund?

hey please please help me my serial no - DN******TWF.my iphone got water damaged but apple says this serial no has replaced but i had never replaced i lost my thousands.please tell me what to do.my iphone 5 is in dead conditions.how can i get my refund? means how to get replacement or other chances to get my ruppe refund?for god say please help my please...!!
<Personal Information Edited by Host>

Sorry, it appears you were scammed. The phone you have was replaced, either under warranty, or as an out of warranty replacement, & should have been returned to Apple. Unfortunately, some unscrupulous retailers will fix these phones, & then re-sell them. Your only option is to go back to whoever you purchased the phone from & confront them

I originally downloaded a movie to my iPad and it plays fine, however, it won't play through iTunes on my iMac...

I originally downloaded a movie to my iPad and it plays fine, however, it won't play on my iMac even though it downloaded. I can watch the iTunes extras but the movie won't play....

What happens you try to play it?
It syncs to the iPod okay?
Does it play okay in iTunes?
B-rock

HT203167 Just downloaded a movie on my iPad and can't find where it is , says its down loaded but can't find it

Just downloaded a movie on my iPad and can't find where it is , says its down loaded but can't find it

Tap the Videos app

Since installing Mac Mavericks all my friends with Macs and I have problems with the cursor disappearing, only in Firefox, Safari is fine...

I have stopped using Firefox as nothing I have done has fixed this problem. I have tried shutting down Firefox and rebooting it, I cleared all my add-ons and then added adblock back (that's the only one) but it still doesn't work. I've deleted large files so that I have more space - I can't think of anything else that will work. I have spoken to four of my friends with Macs and they are all having the same problem with Firefox since Mavericks.

Hi thanks very much for your reply. I did a few things like delete my add-ons and I don't have the problem of the disappearing cursor (sounds like a Sherlock Holmes story) any more but it seems to have been a mac issue as there were many complaints on the Apple forums of the cursor disappearing since the Mavericks OS and not just in Firefox but in multiple programs. Looks like they've fixed it somehow!

HT1657 I rented a movie and accidentally hit the menu button and now I can figure out how to go back and watch it . When I try to press rent again it says you have already downloaded this movie go to settings and check for downloads but I can find it.

I rented a movie and accidentally hit the menu button and now I can figure out how to go back and watch it . When I try to press rent again it says you have already downloaded this movie go to settings and check for downloads but I can find it download in settings.

I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

I can't open my iPod library in iTunes, the app doesn't show the device at all, no error message, nothing, but windows 8 opens it like it would a flash drive. It has worked for me before just fine and both have the most updated software versions.

I can't open my iPod library in iTunes, the app doesn't show the device at all, no error message, nothing, but windows 8 opens it like it would a flash drive. It has worked for me before just fine and both have the most updated software versions. HELP PLEASE!

yeah i plugged in my iphone to my computer and itunes does not even notice that i plugged it in.

I just rented a movie yesterday and went to transfer it from my pc to my ipad. it says the movie has already been transfered to another device. how do i know what device it was transferred to?

I just rented a movie yesterday and went to transfer it from my pc to my ipad. it says the movie has already been transfered to another device. how do i know what device it was transferred to?

Hello, I am having the same problem

I have just purchased a book on iBooks but it was the wrong book. How can I get a refund?

I have just purchased a book on iBooks but it was the wrong book. How can I get a refund?

Try using the Report a Problem link on your Receipt.

Ok I just recently bought an album on itunes, the songs arent showing up anywhere, but when i go into the purchased section on itunes it says "downloaded". Whats the problem?

Ok I just recently bought an album on itunes, the songs arent showing up anywhere, when i go into the purchased section on itunes it says "downloaded". Whats the problem?

Perform a "hard reset" on the device by pressing down and holding the home button and the sleep/wake button for up to 30secs. until you see a black screen with the Apple logo, then release.
Then test to see if it solved the problem.

Am I able to keep a balance on my account for buying songs? I just bought 15 songs and I thought it would come off my credit card on file. But my card did not show a purchase. Could I still have some money left from agift card? How do I view my balance?

Am I able to keep a balance on my account for buying songs? I just bought 15 songs and I thought it would come off my credit card on file. But my card did not show a purchase. Could I still have some money left from a gift card or a deposit
? How do I view my balance?

Your balance should show to the left of account id at the top of the iTunes store page on your computer's iTunes. You can also check it by clicking on that id, or doing Store > View My Account, which should show your account balance and let you view your payment info

How do you purchase a ringtone? i have enabled 'ringtones' in the 'general' section of itunes preferences and i am connected to the internet but i just cant see where in the itunes store to click once i am at the song i want to turn into a ringtone. help!

how do you purchase a ringtone? i have enabled 'ringtones' in the 'general' section of itunes preferences and i am connected to the internet but i just cant see where in the itunes store to click once i am at the song i want to turn into a ringtone. help!

You don't
You have to create a ringtones. Google will find several ways to do this.
I use Garageband.
How to create custom ringtones in GarageBand 4.1.1
You can also use itunes:
Make free iPhone ringtones in iTunes 10

How do I download a slide show with captions and music to my IPad? It is not happening when I sync.

How do I download a slide show with captions and music to my IPad? It is not happening when I sync.

The way that you would transfer photos from iPhoto to the iPad would be to sync with iTunes. Connect the iPad to your Mac with the cable and launch iTunes. Select your iPad under the devices heading on the left. Then click on the Photos tab in the iTunes window on the right. You can select the folder from which you want to sync your photos in the drop down menu bar - so select iPhoto there. Then select the album or events that you want to sync from the windows below. After you have made your selections, click on Apply in the lower right corner of iTunes.
I am not sure how the iPad will handle a slide show in the photos app that was created on your Mac. You can create basic slide shows on the iPad using the different albums, events or faces that you have in the Photo app, but as for the captioning that you have already set up, I don't know how that will work in the app when you sync the slide show.

Ok, so i downloaded three albums (sic) and discovered the next day that on two of them there were songs which did not completely download. I quickly reported it and expected a reply within 24 hrs but Ive heard nothing back and now I cannot re-report it .

ok, so i downloaded three albums (sic) and discovered the next day that on two of them there were songs which did not completely download. I quickly reported it and expected a reply within 24 hrs but Ive heard nothing back and now I cannot re-report it because it says Ive already reported it. Should I just wait? It's been three days. Thanks, mj

You can try to contact iTunes Store Support via http://www.apple.com/support/itunes/contact/
Click the big blue button and follow the prompts.
You can also try downloading the songs again. Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519

I bought an album but 3 of the songs stop playing half way through, it's just silence. Can I get a refund and if so, how?

Recently, I bought the Adam Barnes album and I put it on my iPod. When I started listening to it and it was great. But when it got to track 4, it played the first minute and then it was just silence for the rest of the 3 and a half minutes song. It did this again for tracks 5 and 6 too, but the other tracks are fine. I checked my iTunes and it doesn't work on there too. Has this happened to anyone else? Can I get a refund? If so, how can I get one?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

I downloaded a movie, friends with benefits and went to retrieve it from the rented section of itunes, but it wasnt there. I thought I would not have been charged as it hadnt shown, but, have just been sent the invoice. Can I get a refund?

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