I downloaded a recommended update and since then my ipod touch (3rd gen) is frozen and wont turn on (1604 error)

I downloaded a recommended update and since then my ipod touch (3rd gen) is frozen and will not turn on. I try restoring factory settings but the process terminates with a 1604 error. I have researched this problem on the net and think i have tried everything, but still no joy. I have tried removing all apple and itunes software and reinstalling, updating the apple drivers - nothing has worked. I am using itunes 10.3 on my pc, windows xp.
If anyone can help me i would be extremely grateful - I am off on holiday on thursday and would love to have my ipod with me!
Many thanks in advance.
Craig.

Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above is from:
http://support.apple.com/kb/TS3694

Similar Messages

  • TS1286 My screen had a black out and since then, my ipod touch is not getting started. it just shows ' connect ipod to itunes'. Even after doing that, my Itouch doesn't appear anywhere in Itunes. Help !! ??

    My screen had a black out and since then, my ipod touch is not getting started. it just shows ' connect ipod to itunes'. Even after doing that, my Itouch doesn't appear anywhere in Itunes. Help !! ??

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:       
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    -  Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Erased all Content and Settings on my iPod Touch 3rd Gen

    I've erased all my contents and settings on my ipod touch 3rd gen because I wanted a fresh new start. What happened was I clicked accept to erase all the contents and settings then it shut down and it was erasing everything. Now my problem is that it's stuck on the apple logo, it won't load at all. I've tried doing the restart thing with the home button and on button but it just ends up staying at the logo. My computer doesn't detect my iPod touch nor does my iTunes. I'm in serious trouble. I haven't used my iPod touch for 1 month because of this problem. Please anyone help me

    Do you have any security software installed? If yes, make sure iTunes can connect to Apple during the restore process: http://support.apple.com/kb/TS3125
    If this does not help, delete the ipod firmware file (*.ipsw) on your computer, located C:\Documents and Settings\username\Application Data\Apple Computer\iTunes\iPhone Software Updates to make iTunes download a new copy when you connect again in recovery mode. Maybe the file on your computer got damaged. Also make sure to run the latest version of iTunes (9.2.1).
    Good luck.

  • My Ipod touch (3rd. gen) is locked and the touch screen isnt working and it only turns on when charged! help!, My Ipod touch (3rd. gen) is locked and the touch screen isnt working and it only turns on when charged! help!

    My Ipod touch isnt working ... i think its locked but the touch screen now doesnt work? Help!

    Connect the iPod to your computer and charge it for at least an hour and then try to restore the iPod via iTunes on your computer.  If it asks for an passcode and you do not know it place the iPod in recovery mode to bypass the the passcode.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • IOS 5 and broken Music app (iPod touch 3rd Gen)

    hi,
    since the latest iOS 5 release, my music app has been behaving in a weird way. It's as if the app forgets whether it's in portrait or landscape mode (but that's oversimplifying the problem I think).
    I took step-by-step screenshots of what happens when I open the music app: (keep in mind that even if the picure is shown as landscape, I was holding my iPod in the portrait mode (I realised I should've locked it into portrait, but forgot. Either way, the problem is still the same!)
    Opening the app:
    http://d.pr/i/jn2X
    first problem, shows as if a video is loading (it is not!)
    http://d.pr/i/FcJl
    and there it is, after the app "loads" the screen, it looks like the UI is messed up
    http://d.pr/i/syV4
    http://d.pr/i/jTcU
    http://d.pr/i/7pp1
    Usually switching between screens on the bottom of the screen (playlists, artistis, genres etc.) will fix the UI problem.

    Yes, it will work. Do a manual install, as outlined in the link below.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • Itunes opening extremely slow on PC.  Using windows 7 64 bit.  Have re installed itunes several times and tunes not recognizing ipod touch 3rd gen

    have this  issue since 10.6 update can't down grade to earlier version...  I tunes drag painly slow to open ever after be re-installed several time.  Any thought out there?

    I had the same problem with my iPhone 4. I use Avast as my virus scanner, and the incoming mail filter in Avast screws with iTunes/iPhone and stops the computer recognising the phone. Disabled the mail filter and the iPhone syncs fine. You should give that a go. Possible that it is the same issue with the iPod too.

  • Ipod touch 3rd gen home button and power button broken?

    My iPod was working fine until a few weeks ago, when this started happening: every time you push the home button, it goes to the "slide to power off" screen, and then no matter if you slide to power off or if you click cancel, it shuts off after a few seconds and then tries to turn back on again. The same thing happens if you push the power/lock button for any amount of time. So, I can only run like 1 app unless I want to have to restart my whole iPod. In addition, sometimes when it tries to turn back on it tells me to plug it into iTunes, which I do and it tells me to restore it. I restored it, and then I unplugged it and it did the same exact thing, where any button press makes it turn off. I plugged it in again and it asked me to restore it again. Nothing seems to be working and I don't know if this is something that can be fixed or if I need a replacement?

    You can turn it on via the Power button or by connecting the iPod to a charging source.

  • Ipod touch 1st gen is frozen, all I see is Apple logo for 10 secs and then screen goes black. What's wrong with it?

    My ipod touch (1st gen) is frozen and does not respond. All I can see is the Apple logo for around 10 seconds and then screen returns to black. What is wrong?

    Did you already try to connect in recovery mode and restore? iPhone and iPod touch: Unable to restore

  • How to update ipod touch 3rd gen 64GB (A1318) to iOS 7. iOS 6 or iOS 7 required to install apps like youtube and soundcloud.

    Hello Apple,
    I have an iPod touch 3rd gen 64GB (A1318) and I wish to install apps like youtube and soundcloud from the app store. But most of the apps require iOS 6 or 7 for them to be installed into the iPod touch. So, how can update my iPod touch to iOS6 or 7. As the lasted update available is only iOS 5.1.1
    Kindly help me to get the apps installed into my iPod touch.
    Thanks.

    That iPod touch can't be updated past 5.1.1. If desired, click here and try following the instructions.
    (115536)

  • Ipod touch 3rd gen keeps crashing after 4.2.1 update

    so I downloaded the new iOS 4.2.1 update and ever since then my ipod touch 3rd generation (which is a refurb by the way) kept crashing -- didn't matter what app it was on (even on some of the programmed in apps), it would just crash and go back to the home screen. and whenever I'd be scrolling through any list, it would freeze up and take a second or two to scroll. it also would just randomly stop playing music, even if it was disconnected from the computer. it's been a severe pain in the butt and VERY frustrating!! i talked to several friends and they said it wasn't just me, the same thing had been happening to them. just wondering if anyone had found a cure yet?
    CALi

    Try letting your iPod run to flat battery (where it turns its self off) and then charge it fully without playing with it for that time
    you may have to repeat this 2-4 times

  • I updated my iTunes to 11.3.0.54 yesterday and since then iTunes can't recognize my iPhone 4s and even an iPod

    I updated my iTunes to 11.3.0.54 yesterday and since then iTunes can't recognize my iPhone 4s and even an iPod
    what to do?

    Hello,
    Only option is upgrading your Mac's OSX, since Apple will not allow iOS to go backwards.
    Snow Leopard/10.6.x Requirements...
    General requirements
       * Mac computer with an Intel processor
        * 1GB of memory (I say 4GB at least, more if you can afford it)
        * 5GB of available disk space (I say 30GB at least)
        * DVD drive for installation
        * Some features require a compatible Internet service provider; fees may apply.
        * Some features require Apple’s MobileMe service; fees and terms apply.
    Which apps work with Mac OS X 10.6?...
    http://snowleopard.wikidot.com/
    Call Apple Sales...in the US: 1-800-MY-APPLE. Or Support... 1-800-275-2273
    Other countries...
    http://support.apple.com/kb/HE57
    It looks like they might still have it...
    http://store.apple.com/us/product/MC573Z/A?fnode=MTY1NDAzOA

  • TS5376 was asked to update itunes and since then itunes won't open, un-installed it and followed the necessary steps then tryed to install it from scratch but still no luck. It says it has been successfully installed but no sign of it on my computer

    was asked to update itunes last week and since then itunes won't open, un-installed it and followed the necessary steps then tryed to install it from scratch but still no luck. It says it has been successfully installed, but no sign of it on my computer.

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • After updating to iOS 6 my iPod Touch 4th.Gen is virtually unusable ... does anyone know how to sue Apple since they gave no warning about iOS 6 being for iPad optimisation and a killer  for iPods ?

    After updating to iOS 6 my iPod Touch 4th.Gen is virtually unusable ... does anyone know how to sue Apple since they gave no warning about iOS 6 being for iPad optimisation and a killer for iPods ?  Before I throw away my iPod Touch does anyone know if Apple intends to rectify their obnoxious disregard for iPod users by issuing another 'upgrade' which will allow iPods to work without the constant system crashes that iOS 6 has caused ?

    Contact a lawyer if you want to sue.
    Otherwise try:
    - Reset the iPod. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iPod.
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • I have a Macpro Book and I just downloaded new software to my ipod touch(3rd gen).  Now itunes does not recognize it nor will it turn on.  I believe it just downloaded but did not update the software.   What do I do?

    I have a Macpro Book and I just downloaded new software to my ipod touch(3rd gen).  Now it does not show up in itunes nor does it turn on.  I believe it just downloaded the software and never updated it.  What do I do?

    You appear to have a second generation iPod touch, not a third, and those can't be updated past 4.2.1. Apple sold 8GB second generation models at the same time as the third generation ones.
    (70782)

  • On 01/22/2013, facetime will not connect to my husband's phone. We talked this morning at approximately 8am PST and since then it just goes to connecting...and stalls...whats the problem?

    On 01/22/2013, facetime will not connect to my husband's phone. We talked this morning at approximately 8am PST and since then it just goes to connecting...and stalls...whats the problem?

    Nobody here would know what the problem is.

Maybe you are looking for

  • How to set the user who can access to repository

    Hi, I know we can create user and group in the tools->security.And if this users is belong to Administrators Group, it can access to RPD and do some modify.. Can we create group or user who can access RPD in some situation(like mentioned in HELP, A c

  • Has anyone coded a booking calendar feature into BC?

    My customer has a building business and would like to include a booking calendar feature that does the follow process each time a booking is generated: 1. Online booking form that includes: • a list of trades to choose from. • asks for a postcode (th

  • Type ahead function in the implict list

    Dear Experts, I wonder if type ahead function can be added to search implicit list. I have looked for some info but it seems to me that it is not that simple. What I am looking for the same functionality as in the phone book. Any experiecence? Many t

  • Re: TransactionRolledbackLocalException using EJBs with Glassfish

    Hi, I originally tried to hijack someone else's abandoned forum thread TransactionRolledbackLocalException using EJBs with Glassfish to ask my own question because it is vaguely related (there's something about "Glassfish" with both of us) but thankf

  • My PC with Elements 8 crashed.... where can I find a download link for Elements 8?

    My PC crashed, with Elements 8 on it.  I want to re-install Elements 8 on my new PC, but I cannot find a download link within my adobe ID, or anywhere on the site for that matter.  I have no need to upgrade to a newer version of Elements.  Solutions?