I downloaded a ringtone a few days ago and itunes charged me twice and i didnt receive the ringtone ether, plus i wrote to itunes and it says you will get back to me in 24 hours and its been well over that!!!!

I downloaded a ringtone a few days ago and iTunes charged me twice which I am not happy about, not only that I didn't receive the ringtone.
This is probably not the right place to complain but I have tried contacting iTunes support and they said they will be in contact with myself in 24 hours and well its been well over that !!!!
You guys really need a phone customer services for iTunes, I know quite a few people that this has happened too and waiting for days for a response is not good.

You are not addressing Apple here at all.
This is a user forum.  We are all itunes users just like you.

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