I downloaded a song.. but it wont download it just keeps going.....

ok so i downloaded hung up by madonna awhile ago and it never really downloaded and whenever i check for downloads.. it just keeps going and going and never works. so a few minutes ago i pre ordered stadium arcadium (rhcp) and it has to wait second in line to download but hung up is downloading before it and it never ends.. so im kinda stuck and ive had this problem before but i was able to contact a service person through email.. but im having trouble contacting someone so if you have had this problem before and have some ideas to fix it.. or you know how to contact them other than the phone(because i have to wait until its their working hours..) please help me!!! thank you

you usually will have to delete it then redownload it again
you can redownload by going into itunes store, then get to the main page by logging in or hitting the little house on the top black bar if your already logged in, then selecting purchased on the right side of the screen

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