I downloaded a song but now it wont play? they charged me too...

so i downloaded a song, and halfway through the download my internet connection was lost, well when i resumed and completed the download, the song wouldnt work and still wont. how do i fix it?

If the download is truly complete--go to the store>check purchases to see if it will download again. If it won't your best option is to contact the store for help. You'll probably want to redown load the file again. Use the links inside the store page to contact Apple.

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I paid for and downloaded a song, but it won't play saying the file could not be found. It says this even when I click on the song IN the itunes store, so I can't even listen to the sample now??

I paid for and downloaded a song, but it won't play saying the file could not be found. It says this even when I click on the song IN the itunes store, so I can't even listen to the sample now??
I haven't kept records of the songs I have paid for, and a number of songs have recently been displaying this message, making me search my computer for them. Most I have been able to find, but this one immediately "disappeared" the moment I attempted to play it after downloading...... how do I either get it back or get my money back???

How did you do this move? Unless you know what you are doing you have to move the whole, complete iTunes folder.
iTunes: How to move [or copy] your music to a new computer [or another drive] - http://support.apple.com/kb/HT4527
Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive. Open iTunes and immediately hold down the Option (alt) key (shift on Windows), then guide it to the new location of the library.
Windows users see tip at: https://discussions.apple.com/message/18879381

HT1933 I have downloaded a song, but it won't play. How can I fix this?

Hi,
I recently downloaded a song and it appears on my songlist, but will not play when I press it. Just checked to see if I still had my email receipt, but I must have deleted it by accident.
How can I get this resolved?
Thanks,
Annie

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

I bought and downloaded a song and now it wont work, what happened?

I bought and downloaded a couple a songs on Itune. Now when I try and play the song it wont work. Itunes and the computer both say they cannot locate the song. what do i do? what happened?

If iTunes cannot find the file, that usually means that the file, or its containing folder, has been moved, renamed, or deleted. If you can figure out what happened, put it back the way it was. If necessary, use Windows to search for the file.
If the song file no longer exists on your system, download a fresh copy from the iCloud.

Error message while downloading a tv show now it wont play full episodes. Suggestions?

Some of the episodes are even unwatchable/clickable and all but two have the exclamation point ! in front of it. What should I do?

Are you downloading the episode on a device, iTunes for Windows or iTunes for Mac?

I have just updated my itunes but now it wont play my music loaded from cd's only purchased music and videos

can anybody help me

Is the music actualy gone from your hard drive ?
If it is still there then under Preferences, Advanced Preferences is the iTunes Media folder location pointed in the right place? If not click on Change and repoint it to your files.
To Stop seeing all the icloud streaming versions again in Preferences, Store and uncheck the Show iTunes in the cloud purchases.
Hope this helps

Itunes let me buy a song, but now wont let me buy anything else. How do I delete the song from my billing receipt so I can start updating my apps again?? PLEASE HELP

I had gotten a gift card with around $20 on it so I decided to buy some songs. I had bought a few, then I bought the last song, and now iTunes wont allow me to update my apps, or let me download any other apps because apparently I have $0 on my card; The weird part about that is it let me keep the song, but wont let me get anything else regardless of the charge. I don't have a credit card myself, so I'm really trying to avoid buying another gift card for one 99 cent song. Does anyone know how to get rid of a song from the billing receipt? I've tried everything!
Thanks

Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will cancel the purchase : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/ contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I've downloaded the entire software(the free trial) but now it wont open. how do I fix this?

I've downloaded the entire software(the free trial) but now it wont open. how do I fix this?

You can although did it not also identify a troubleshooting document for you to use? The package for support option will simply make the installation log available for Adobe employees to review. If you would like to respond with your token number I would be happy to look at the log file.
Alternately you can follow the directions listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. This is exactly the same process which I would use to review your installation log.

I connected my new iphone 4 to itunes but now it wont recognise my old 3gs. My name doesnt appear on the left. i want to transfer all my songs to my new one but cant sync now. can anyone help

i connected my new iphone 4 to itunes before backing up my old one but now it wont recognise my old 3gs. My name doesnt appear on the left. i want to transfer all my songs to my new one but cant sync now. can anyone help

Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off.

TS1363 my ipod shuffle downloaded a few songs, but now says that it's locked and cannot be written to. Any suggestions?

\my ipod shuffle downloaded a few songs, but now says that it's locked and cannot be written to. Any suggestions?

Hello musicalgal4377,
The following article details a number of likely causes for this particular message.
'Disk cannot be read from or written to' when syncing iPod or 'Firmware update failure' error when updating or restoring iPod
http://support.apple.com/kb/HT1207
Cheers,
Allen

HT201303 I wanted to download a song just now but had to verify my billing info...anyone else had a problem entering their card's security code? I couldn't do do this...so couldn't download the tune.

I wanted to download a song just now but had to verify my billing info...anyone else had a problem entering their card's security code? I couldn't do do this...so couldn't download the tune.

Amylovelyy wrote:
Every time I try to download an app it says billing info is incorrect but its all correct ...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Amylovelyy wrote:
... it won't let me sign in using a diff apple id ...
Settings > iTunes and App store > Apple ID = Sign Out... Then Sign In using the preferred Apple ID.
It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.

I just downloaded 10 songs and now trying to burn them to a CD, but it keeps popping up (an error has occurred (2131) ) and will not burn?? What do i do?

i just downloaded 10 songs and now trying to burn them to a CD, but it keeps popping up (an error has occurred (2131) ) and will not burn?? What do i do?

another messge popped up "Itunes can not connect to this iPhone(iPod).An uknown error occurred (0xE8000084)."

I just recently downloaded a song but it wont let me listen to it

i just recenlty bought a few songs. I listend to them twice and now whenever i try to listen to them it doesnt let me and it just goes back to hte home screen. i dont want to re-buy these songs so if anyone knows how to fix this problem please leave a message!!!!!! ~iammmmmsooooocooolll

Make sure you fully download the songs. Now you are only streaming it. Try going to iTunes>Puchased and download it.

HT201272 I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else.

I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
When I search for those song in my library, it shows that I do not have them:
But if I go to the iTunes store, I get the play button and not the price of the song:
This is what things look like from my phone's side of things:
"Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
But, it does show up under "Recent Purchases"
Also, this is what playlists are on my phone after syncing a million times:
Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.

Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy

Okay, so my friends music downloaded to my iPhone when i put it on his computer to charge and i re-synced it to mine and all his music is still there but blank and wont play how can i get it off of my phone, its so annoying!!

Okay, so my friends music downloaded to my iPhone when i put it on his computer to charge and i re-synced it to mine and all his music is still there but blank and wont play how can i get it off of my phone, its so annoying!! My itunes only has like 4 songs because my computer crashed and lost all my songs, and I'm not trying to steal his music. But like I said its still in the music app on the phone but its all blank and wont play. I just want it off.

When he plugs it into his Mac again, he should be asked if he wishes to sync with that Mac.

I downloaded a song but now it wont play? they charged me too...

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