I downloaded Adobe_Acrobat_X_Pro-AkamaiDLM assuming it was a trial of Acrobat X.
I downloaded Adobe_Acrobat_X_Pro-AkamaiDLM assuming it was a trial of Acrobat X. It was the Akamai Netsession Client. Has anyone else experienced this? Can I still have a chance to preview Acrobat X?
Why not just go to the Adobe site and download the trial version of AAX and give it a trial. I have no idea what you did download and would probably recommend uninstalling that first.
Similar Messages
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My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again?? Will I have to purchase the song again?
You need to delete the current copy of the broken track from your library before it will be offered up for download. It may help to close and reopen iTunes.
If the problem persists and you can't get a good version of the file contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2 -
I participated in getting the free download of Mountain Lion for new Mac owners. It took me three days to finally get a code to do it and when I tried downloading it, the estimated time was 74 days 17 hours. Now an error occurred. What do I do? I am very frustrated and just want the great software to download in a resonalbe time!
Take your Mac to a location with a fast, relaible Internet connection that will be all yours during the duration of the download.
If you want to complain, PLEASE call Apple and do so.
Internet only downloads of OS X is completely stupid, it assumes everyone has reliable Internet everywhere and /or no data caps. -
i have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number. also, when i click buy, i get an error message saying, "application not found."
There are two different LR’s, one with a serial-number licensing and one with a CC-signin license.
You should uninstall the serial-number LR you have installed, then
Quit the CC Desktop application,
Restart the CC Desktop application—this will rescan what you have installed and not see LR,
LR will now be on the CC Desktiop apps list, so install that. -
I attempted to download a podcast but it was corrupt. Only a fraction downloaded and I can't download nor delete. Any ideas as to how to delete?
If a Podcast has only partially downloaded, then you need to delete that partial download before iTunes will "allow you" to begin a fresh download of that same file.
Have a look in your iTunes Media folder for the Download folder. On my Windows 7 for instance, it's Music/iTunes/iTunes Music/Downloads. In that folder, there should be a sub-folder with the name of that podcast which has the partial download in it. Delete the named podcast folder, but not the Download folder.
You should then be able to start a fresh download (if you still want it!). -
I have remaining credit at the iTunes Store, but will not let me use without entering 'your Gift Card or Download Code' which, of course, was thrown away months ago, when I first put the code in! Originally it was put into my computer, now I'm trying to redeem on my iPhone. Anybody have any ideas....I mean it IS my money! Thanks Ruthie
What you are saying does not make sense. You redeem a card once, that's it. It doesn't matter what device you are using, as long as it's using the same account, you will get the reminder of your store credits.
Could you give more details now? -
I had a video file and I was trying to flip it to a format that would work with iMovie. It used to have the Quicktime image with it. So, I assume it was a QT file. But, somehow I've changed the file from a video to a folder. I've tried to undo the action. No luck. I wasn't running my Time Machine. So, I can't go back. Help. It's the only copy of this video.
I've tried to undo the action.
How?
Please detail ALL you have done so far in the way of troubleshooting? Need this info to avoid the been there done that scenarios.
it's the only copy of this video.
Where did you get the video from?
From the pic I noticed that the folder is 841.9mb. What's inside? Or what happens when you click on it? -
Why can I not download apps on my iPod? I had to erase the memory now it keeps saying I have to agree to new terms and policies but it won't download that will just keep popping up.Why won't my iPod let me download anything? Ever since I downloaded iOS6 awhile ago it was acting up I had to erase my whole iPod now every time I hit download on an app it keeps saying I must agree to knew terms and policies every time I hit download.
I'd like to know who Marlene is....oh wait, it was a mixup.
I suspect these posts will be deleted.
It's every software company's answer to everything - upgrade to the latest version.
And for good reason, the bugs they know about get fixed, while introducing new ones. Not on purpose, of course, it just happens. -
I updated to OS X Yosemite but iPhoto will not download, is saying because it was bought by a different user or the item was refunded or cancelled. Now I cannot access ANY of my photos...how can I fix this????
If you are logged in with the Apple ID that was used to purchase iPhoto or to set up the computer if it came preinstalled then quit iPhoto, backup your iPhoto library and drag the iphoto application to the trash (do not empty the trash yet) and then go to the App store and install iPhoto
If that does not resolve contact App store support - link is on the right of the App store window
LN -
My Adobe trial for Photoshop Elements 10 for the Mac was over and I wanted to buy the application. The screen message was "Your trial has expired...but the fun doesn't have to end! Buy now to continue using Photoshop Elements 10 without having to download or re-install. " and then the button "Buy Now". When I hit the Buy Now button I am put in a field to buy Photoshop Elements 13, with no way to change to Elements 10. I do not want to go through the hassle of reinstalling etc. In fairness, it's been over a month since making the decision to buy. Still, I consider this a nightmare. Any ideas on how to buy the app I've got withou having to purchase a whole new one? Thanks.
If worse comes to worse, will I need to uninstall the trial if I buy a new version? Can I use part of it lime download assistant?Adobe does not sell older versions of their software. If you wish to purchase an older version you will have to find and take your chances with a third party vendor.
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Hi, I loaded an iTunes card and bought an audiobook a few weeks back! I was unable to download it because my wifi was down, my wifi has just been fixed but now my audiobook purchase is not available but the cash has been taken? Any ideas how to solve this
When I use find file http://www.macupdate.com/app/mac/30073/find-file (which does tend to find files that "Finder" can't), it's not coming up with any other itunes library files that have been modified in the past week, which I know it would have been - unfortunately, I don't have a very recent backup of the hard drive. It would be a few months old so it wouldn't have the complete library on it....any ideas? I'm wondering if restarting the computer might help but have been afraid to do so in case it would make it harder to recover anything...I was looking at this thread https://discussions.apple.com/thread/4211589?start=0&tstart=0 in the hopes that it might have a helpful suggestion but it's definitely a different scenario.
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has anyone ever had this problem? seems to be a problem in itunes, as i am having no problems downloading other files."There was a problem downloading “Outlander / Howard McCain”. An unknown error occurred (-50)."
kinda suck to pay for something you cant use!..Try fixing up the validation issues...
http://www.feedvalidator.org/check.cgi?url=http%3A%2F%2Fwww.stereogol.com%2Faudi o%2Fwimpy_podcast.php
Not promising it will help, but it's worth a shot. -
I cannot download a pdf file that was sent to me.
I cannot download a pdf file that was sent to me.
Sent from where? By whom? It may not be a PDF at all, just a virus in disguise. That aside, we need some system info at least...
Mylenium -
I was trying to download free apps but it was telling me to pay first what is happening
i was trying to download free apps but it was telling me to pay first what is happening
Your account needs to have a credit/debit card on file. If you don't have one, you'll need to setup a new account without one.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
B-rock -
I recently downloaded a whole cd on itunes. However, as it was downloading one of the songs was interrupted and didn't fully download. How do i get the whole song without having to pay again?
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music then you will need to contact iTunes Support - try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
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