I downloaded album and half of the songs dont play can i get a refund

i downloaded emeli sande's album and the sng do not play can i get a refund if i can how?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Similar Messages

  • Downloaded an album and half of the songs wont play.

    I downloaded The Fault in Our Stars album and most of the songs wont play, it just skips to a song that actually works.

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • HT1725 can I delete an album from my computer and re-download from my purchases? I bought an album and some of the songs only play partof the way through and some won't play at all. One of them says this computer is not authorized to play this trac.

    can I delete an album from my computer and re-download from my purchases? I bought an album and some of the songs only play partof the way through and some won't play at all. One of them says this computer is not authorized to play this trac.

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks only from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    If you don't see them straight away it may help to restart iTunes. While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • I recently bought an album and one of the songs only plays for 3 seconds. Anything I can do without rebuying the song again?

    I bought an album recently and one of the songs that got downloaded doesnt play all the way, it only plays the first 3 seconds. But I havent fully downloaded the album on my itunes, does that have something to do with it? Anyway I can fix that without paying the song over.

    Sounds like a corrupt / damaged download
    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases  >  http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service  >  Apple  Support  iTunes Store  Contact Us

  • HT1386 I synced my new phone with iTunes and half of the songs only play for first 2 mins even though they show the time of the full track

    Only half the songs synced completely on my iPhone the others play only first couple of minutes then stop playing. They show on iTunes and the phone that they are fully downloaded. How can I fix this without buying all the songs again?

    Only half the songs synced completely on my iPhone the others play only first couple of minutes then stop playing. They show on iTunes and the phone that they are fully downloaded. How can I fix this without buying all the songs again?

  • I downloaded eminems new album and two of the songs on the album wont play at all every time i try to play them itunes asks for me to autherize my computer when it already is autherized what do i do

    I'm having trouble with eminems new album I downloaded it and two of the songs wont play at all every time i try to it asks me to athourize my computer again when it already is what do i do?

    Delete and redownload them if doing so is free in your country.
    (100771)

  • I bought an album and one of the songs doesn't work

    I just bought drakes new album and one of the songs only plays the first verse, until like 1:20, then it goes to the next song. What can i do?

    Delete the track from the iTunes library, allowing iTunes to move the track file to the Trash. Then download the track again from the iTunes Store via this procedure:
    http://support.apple.com/kb/ht2519
    That fixes the problem for many people. If problems with the track persist, go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Hey after i did the upgrade why some of the songs dont play

    i did the i0s5 and now some apps crash and half of my songs dont play??? i need help

    Delete the incomplete tracks from your library, sending them to recycle bin, then download them again from your purchased history. If the problem persists use the "report a problem" links from your account history to contact the iTunes store support staff.
    Are the incomplete tracks ones that you had previewed before purchasing the album? If so there may be a bug that needs reporting. See this recent post which explains why I ask the question...
    tt2

  • I recently downloaded an album and two of the songs on it play until about half way through and then cut out! What is happening and how do i get them back?

    I recently downloaded an album and two of the songs on it play until about half way through and then cut out! What is happening and how do i get them back?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • HT203167 just downloaded a music album and most of the songs cut off half way through i redownloaded the album and have the same problem

    just purchased an album and most of the songs cut off half way through

    Try again. Delete the copies of the corrupt tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there. In the downloads window remove the tick (if present) from Allow simultaneous downloads.
    If the problem persists contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    tt2

  • TS3297 I downloaded an album and one of the songs quit after 15 seconds..can't get it to play full song. Ideas?

    I have downloaded an album and one of the songs quit after 15 secs,  any ideas

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • TS1424 I downloaded a album and one of the songs plays for 10 seconds then skips to the next song

    I downloaded a album and one of the songs plays for 10 seconds then skips to the next song

    Music purchased and downloaded from iTunes will not play in the Windows Media Player.
    Try re downloading the album > 
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I bought an album on iTunes and 3 of the songs only play for 30 seconds. I have tried re-downloading the album 3 times and the problem has not been fixed. I would like some help please and thank you.

    I bought an album on iTunes and 3 of the songs only play for 30 seconds. I have tried re-downloading the album 3 times and the problem has not been fixed. I would like some help please and thank you.
    Artist: Imagine Dragons
    Album: Night Vision

    Report it here:
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • I have downloaded an album and some of the songs where sounds are missing what can I do?

    I have downloaded an album and some of the songs where sounds are missing what can I do?

    Delete the files from iTunes. Go to the iTunes Store. Look to the right side of the iTunes Store window for the Purchased function. You can find all of your past purchases there.

  • HT3951 I downloaded an album and 2 of the songs won't play

    I downloaded an album and 2 of the songs won't play and it's showing that the songs are fully downloaded. I have the latest version of itunes. If anyone knows what the problem is and how to fix it, please help!

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those tracks and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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