I downloaded an add on from SleepStream 2 even though it was on my previous Ipod. It never downloaded. How do I get it to work or a refund?

See here: Downloading past purchases from the App Store, iBookstore, and iTunes Store
B-rock

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Just bought a new imac and tried to download all my music from my iPod but it only allow me to download purchased items and not the rest of stuff stored on a previous pc itunes folder. How do I get round this ?

Just bought a new imac and tried to download all my music from my iPod but it only allow me to download purchased items and not the rest of stuff stored on a previous pc itunes folder. How do I get round this ?

The simplest way to transfer everything is to copy the entire /Music/iTunes/ folder from old computer to /Music/ on new computer.
See "External Drive" in this article-> iTunes: How to move your music to a new computer

I can't play the downloaded iTunes movie on my newly updated iMac to OS X Maverick. Why not? And How can I get it to work? Thanks.

I can't play the downloaded iTunes movie on my newly updated iMac to OS X Maverick. Why not? And How can I get it to work? Thanks.

Do you get any error message?
What actually happens when you open it?
What app are you trying to play the files inside? Try iTunes.
I assume these files have DRM from the iTunes store. The Mac needs to be authorized to play them, open iTunes & select Authorize in the store menu, then sign in with the Apple ID that purchased the files.
Select the iTem in iTunes & get info on it (from the File menu) & you can see the account name that it belongs to.

My iPad reads in Hebrew instead of in Norwegian, even though I have not set my preferences to do so, how do I get it to read in Norwegian again?

My iPad reads in Hebrew instead of in Norwegian, even though I have not set my preferences to do so, how do I get it to read in Norwegian again?

Look here for help.
iOS: How to change the language when it's set to one you don't ...

My iPad shows using 4.1GB of storage for mail, even though I have delete all content in the folders. How do I get this storage back?

My iPad shows using 4.1GB of storage for mail, even though I have deleted all content in the folders. How do I get this storage back?

My iPad shows using 4.1GB of storage for mail, even though I have deleted all content in the folders. How do I get this storage back?

When I go to certain web sites it automaticallly puts in my password even though I didn't ask the site to save it how can I get it to stop?

Example is facebook as soon as I get to the log in page it fills in my password even though I have never asked it to remember my password. I am afraid to do other sites on my mac because others use it and i don't want them accessing my bank accounts. How do i make sure that it won't?

Some sites use cookies to remember login details. Delete the cookies for the site, and when you next log in check for a setting similar to "Remember me" or "Always keep me logged in" and make sure that it is not selected. For details on deleting cookies see https://support.mozilla.com/kb/Deleting+cookies

Hard drive crashed. can i reinstall the snow leopard disc from before even though it was a single user?

My hard drive crashed on my macbook about a year ago. I bought a brand new hard drive and brand new full install snow leopard discs single user to install on my empty hard drive. about a year later the hard drive crashed again, but it was still under warranty so i sent it out to get a new one. now when i try to install the same snow leopard disc, it says it can not be installed on this computer. I feel like I've been ripped off now, because i have no operating system on my computer and i already spent $129 on the snow leopard disc a year ago. Is there anything i can do to install this? I also have an iMac, I heard you can take the operating system from that or something? I just need my macbook back.

Is there anything i can do to install this?
Yes. Boot from the installation disc, select Disk Utility from the Utilities menu, select the internal drive, and partition it with the default options. Then run the Installer.

Replaced hard drive, installed original 10.5.8. Computer won't update to 10.6.3 from disks even though I was running 10.8.? before hard drive replacement?

I've had this MacBook Pro since 2009. Over a year ago I started having issues, yada yada, long story short I finally got around to replacing my hard drive today and now it works just fine, except... Before I replaced the hard drive, I was running 10.8.something. When I got it in 2009 it was running 10.5.8, so obviously that's what had to be installed on the new hard drive. I have the 10.6.3 disks from my sister's computer, which is what I had originally used to upgrade OS X before I used the app store to get to 10.8, but now when I put the disk in, it tells me 10.6.3 can't be installed on this computer. I have an Intel processor, I have an entire hard drive of space, and I definitely have more than 1GB of RAM. The hard drive is brand new and compatible with everything. Why won't OS X upgrade?

Excellent! So it's the disks, not the computer. That's a huge relief. My sister's laptop is indeed a MacBook circa 2010, not a Pro, which would explain why it wouldn't work. Turns out I did have other disks at some point in time for that upgrade, so I'll either need to find those or order new ones. Geek Squad tried to use the 10.6 disks initially but got the same message I got, which is that the computer could not be upgraded with those disks. But you actually answered my question, thank you so much. I'm so relieved it's not because of the computer.

I lost my original disk for photoshop 7... I need to update.. it won't let me.. and keeps asking for the disk.. even though the program is on my pc... How can i get my update?

I have photoshop 7 on my pc but have lost my original disk.... I went to update it and the update is not seeing the file on my pc... and it keeps asking for my disk.. but i can't find it...
How can i update it...

Ah, you had Photoshop 7.0 working, and now it's not. I see that as a separate issue to updating it. I'm not sure why it would ask you to update it.
Do you know whether you have 7.0 or 7.0.1 at this point? You might be able to do a Properties function on Photoshp.exe and see that info.
You could make an attempt to reset Photoshop's preferences to defaults. Press and hold Control - Shift - Alt simultaneously immediately upon cold-starting Photoshop. If you get the keys down quickly enough - and you have to be really quick - it will prompt you to confirm deletion of your current preferences, which will lead to the establishment of a fresh default set. If it does not prompt you, you haven't been quick enough to get the keys down.
Only other thing that comes to mind is to use Windows System Restore to restore back to a restore point where Photoshop was working, or restore from a backup (you do make backups I hope).
If that fails, and you need to do a fresh install but no longer have the original disk and serial number I'm afraid you may be out of luck. There's no place I know of from which to download a fresh full copy of Photoshop 7.0.
-Noel

HT1338 I have a mac mini with an intel i7 quad processor running on Mac OS 10.9. My audio output stopped working all of a sudden, even though the volume is on maximum and un-muted. How do Iget it to start working?

I just purchased a mac mini with an intel i7 quad processor running on mac OS 10.9.
While listening to a music video on You Tube the audio stopped working.
How do I get it to work?

See: https://discussions.apple.com/message/25486455#25486455

HT3702 Why can't I download my already purchased music and other files from iCloud, even though I owe money to iTunes for my most recent purchases. Doesn't seem right that they keep me from accessing those files which I've already paid for!

Why can't I download my already purchased music and other files from iCloud, even though I owe money to iTunes for my most recent purchases. Doesn't seem right that they keep me from accessing those files which I've already paid for!

- Are you saying that they are not listed in your Purchased section?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Are they listed in your Puchases history when you log into your account on your computer?
- Are they still available now for purchase? If not then you are out of luck
If they are still available and listed in your Puchase History then contact iTunes
http://www.apple.com/support/itunes/

Can't download purchased video to my ipad, even though I paid for them on iPad, haven't got access to computer as I'm away from home, need to be able to download whole movie as internet In hotel is awful, any ideas would be great

Can't download purchased video to my ipad, even though I paid for them on iPad, haven't got access to computer as I'm away from home, need to be able to download whole movie as internet In hotel is awful, any ideas would be great, originally I manage to download to episodes but haven't been able to with the remaining

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I downloaded digital hd copies of movies onto my parents' computer and they have a new computer now, and the movies aren't there, even though they have the same apple ID. What do I do to get them to download?

I downloaded digital hd copies of movies onto my parents' computer and they have a new computer now, and the movies aren't there, even though they have the same apple ID. What do I do to get them to download?
New computer: Dell, Windows 8.1
Processor: Intel Core i7-4770 CPU @ 3.40GHz
64-bit Operating System, x64-based processor
16 GB RAM
itunes up-to-date
Old computer: Dell, Microsoft Windows XP
Processor: Intel Pentium D CPU @ 2.80GHz
1 GB RAM
itunes not up-to-date (updating it isn't really an option)
I have these movies downloaded on the old computer from digital hd redeemed codes: Fantastic Mr. Fox, Super 98, Thor, Inception, The Hunger Games, and Star Trek Into Darkness. I bought Pirates of the Caribbean: The Curse of the Black Pearl on itunes with money, and that one isn't showing up either. When I search it on itunes to see if I can just re-download it, that isn't an option. I would have to buy it again. Home Sharing isn't what I want because the old computer will not be here forever and it is not connected to wifi.
It's kind of a lot of movies, and I want them on the new computer.

im so happy I have a iTunes Card Code absolutely free! I got it at http://linkbitty.com/freeitunes2014

In-app purchase of Hellfire coins taken out of bank through Paypal, even though there was a balance left over from a gift Card in app store.

In-app purchase of Hellfire coins taken out of bank through Paypal, even though there was a balance left over from a gift Card in app store.

Biancasmum wrote:
I transferred $8.50 into the visa debit card. Which made my balance in the card $8.50. I then made an in app purchase for $8.49.
Did you allow for Local Taxes ?
If not... your iTunes Account my be showing that Money is owed.
No one here can see your Account Info as this is a User to User Forum.
Suggest you Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
OR... add another couple of Dollars to your Card and try the Purchase again.

HT1338 I just updated my system to 10.6.8. New computer just out of the box, but I wanted to download Numbers from the App store and it says I need 10.7.4. How do I get this update?

I have a new IMac, purchased from my Dad that he never used. I just did the latest update to 10.6.8. I wanted to get "Numbers" on the computer from the App Store but it says I need 10.7.4. How do I get this? Everytime I try update it goes to 10.6.8. I am new to Apple and struggling a bit.

Choose About this Mac from the Apple menu and check the processor.
If it's a Core Duo Mac, you must install the DVD version of iWork. If you previously got a compatible version of Numbers from the Mac App Store, go to its home page and click on Support under Quick Links.
If it's a Core 2 Duo or better Mac, try purchasing Mac OS X 10.8 from the Mac App Store. If you get told that it's incompatible, phone the online Apple Store and order a download code for 10.7.
If upgrading to 10.7 or 10.8 requires any other upgrades or replacements(they both require at least 2GB RAM and don't support PowerPC-only software such as Office 2004), it may be cheaper to buy and install the DVD version of iWork even if your computer can be upgraded to use the Mac App Store version.
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I downloaded an add on from SleepStream 2 even though it was on my previous Ipod. It never downloaded. How do I get it to work or a refund?

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