I downloaded an album and it shows up on all my devices but on my iPhone 5 there is the cloud icon on most of the songs but when I tap it nothing happens and I can't play the song.

I downloaded an album and it shows up on all my devices but on my iPhone 5 there is the cloud icon on most of the songs but when I tap it nothing happens and I can't play the song. All the songs play on my iPad and MacBook. It seems like my iPhone will not let me download the rest of the songs, and I have 3.5 GB of remaining space. Help!

You're welcome. I've never set up an alias but according to this article: http://support.apple.com/kb/PH2622,
"The text you provide becomes the email address ([email protected]). An alias must contain between 3 and 20 characters."
This certainly implies that the alias is not required to be your registered name, and only becomes the prefix for a new @me.com address. There might be something going on with the servers right now as they are probably very focused on getting ready for the iPhone 5 pre-order release, which is supposed to happen any minute now. You might have better luck if you waited a while.

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I have Adobe Photoshop Album 1.0 & suddenly cannot send photos thru e-mail. It looks like it's working ok; but when I hit Send nothing happens and the program stops responding. Any suggestions?

I have Adobe Photoshop Album 1.0 & suddenly cannot send photos thru e-mail. It looks like it's working ok; but when I hit Send nothing happens and the program stops responding. Any suggestions?

I have starter 3.0 and cannot share pictures via outlook express. Evidently that version is discontinued and my outlook express does not support the MAPI that is required. I think the only solution is to upgrade to photoshop
elements or to send photos as attachment to your e-mail. I have the same problem using Zoom Browser EX sending photos via internet. I spent a whole day trying to resove this issue and have exhausted all options. Just like "Instant share" in HP image Zone that was replace by photoshop album starter 3.0 and now it is out dated.

Hello and good afternoon, my IPod Touch is neither in windows explorer nor in iTunes to be seen. When I turn my IPod on, i shall connect it to my computer; but when I do so, nothing happens. What can I do, please ???

Hello and good afternoon, my IPod Touch is neither in windows explorer nor in iTunes to be seen. When I turn my IPod on, i shall connect it to my computer; but when I do so, nothing happens. What can I do, please ???

Take a look at the troubleshooting steps provided by Apple in this support article:
http://support.apple.com/kb/TS1538
Hope those help.
Your iPod touch will never appear in Windows Explorer, by the way. It doesn't have the "disk mode" that the older iPods did.
Regards.

When I close Firefox and then come back to it layer a box comes up that says it's already running. It ays to close Firefox first but when I hit close nothing happens and the box comes up again. I have to shut down my computer and restart to get into Firef

When I close Firefox and then come back to it later a box comes up that says it's already running. It says to close Firefox first but when I hit close nothing happens and the box comes up again. I have to shut down my computer and restart to get into Firefox again. If I can't get this fixed I will start using someone else. Someone told me a way to close Firefox but I forgot what they said.
== This happened ==
Every time Firefox opened
== a couple of months ago

Hello Brian.
You don't need to restart your computer to open Firefox again: you just need to close it manually through your application manager (CTRL+SHIFT+ESC in Processes tab). Anyway, hopefully this support article is what you need:
http://support.mozilla.com/en-US/kb/Firefox+hangs
What's probably happening is that you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.
If you want support for one of your add-ons, you'll need to contact its author.

When I connect my iphone and open itunes the iphone icon shows up but when I click it nothing happens and the icon disappears. I have uninstalled and re-installed itunes. Turned my computer off, and turned my iphone off. Restarted everything.

When I connect my iphone and open itunes the iphone icon shows up but when I click it nothing happens and the icon disappears. I have uninstalled and re-installed itunes. Turned my computer off, and turned my iphone off. Restarted everything. Synced my iphone and my itunes and nothing seems to work. Any suggestions? I am using Windows

Stop clicking the eject button.

TS3988 My iPad has a message saying: "iCloud Backup. This iPad hasn't been backed up in 2 weeks. Backups happen when this iPad is plugged in, locked, and connected to Wi-Fi." When I tap OK, nothing happens. The message won't disappear and I cannot access

My iPad has a message on it saying: "iCloud Backup. This iPad hasn't been backed up in 2 weeks. Backups happen when this iPad is plugged in, locked, and connected to Wi-Fi."
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What do I do now?
Thank you!

Welcome to Apple Support Communities
Hold Sleep and Home buttons for 10 seconds until the device restarts to perform a reset, so you will be able to use your device again

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Thanks for your quick reply. I tried a number of different values. Usually when I do a negative offset they're very small values, like -.25 or -.5.
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Thanks for the help.

HT3529 I cannot send responses to an iMessage on my iPad. When I tap send, nothing happens. It used to work.

I cannot reply to a message received on my iPad. When I tap send, nothing happens. It used to work.

Do you have a good wifi connection?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
 Cheers, Tom

I purchased songs from itunes with my old Apple ID, now i can't play the songs using my new Apple ID. Any solutions?

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Yeah, go to the iTunes Store. On the right hand side there is a Purchased option. Click on that. The content is separated by categories. Songs are then categorised by artists. The download key is on the right side of the screen, in the shape of a cloud.

I cannot sync music with my ipod touch 4th gen.when i click sync nothing happens and the audio capacity bar on itunes disappears.i am using windows 8 consumer preview

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I downloaded an album and it shows up on all my devices but on my iPhone 5 there is the cloud icon on most of the songs but when I tap it nothing happens and I can't play the song.

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