I downloaded an album, but some of the songs do not play the full song. what do i do?

I have downloaded an album off itunes. Some of the songs have not yet downloaded but it says that the whole song had downloaded yet hen i play them some of them only play 20 seconds of the song. What should i do?

How to report an issue with Your iTunes Store purchase

Similar Messages

  • TS1424 I have purchased and downloaded an album, but some of the songs did not download correctly as the songs are not complete.  How do I redownload them without purchasing the album again.

    I have purchased and downloaded an album, but some of the songs did not download correctly as the songs are not complete.  How do I redownload them without purchasing the album again.

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the track and try redownloading fresh copies.
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • I downloaded an album but some of the songs won't play - says my computer isn't authorized to play the song. I checked the authorization, and this computer is authorized. How do I fix this?

    I downloaded an album but some of the songs won't play - says my computer isn't authorized to play the song. I checked the authorization, and this computer is authorized. How do I fix this?

    If just some of the tracks on the album are doing that, that suggests those tracks are damaged.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • I've recently downloaded an album but some songs only play half way through and i'm no longer able to hear any audio. What can i do about this? Thanks

    I've recently downloaded an album but some songs only play half way through and i'm no longer able to hear any audio. What can i do about this? Thanks  

    I am sorry to hear. Yes it's very disappointing and the fact that you can't at least re-download your purchase makes it that much more irritating haha well thank you and good luck!

  • I have Downloaded A Album by Rhianna and after 40 seconds of playing the first song it skips and goes onto the other song on the album , how do i fix this ?

    I have Downloaded A Album by Rhianna and after 40 seconds of playing the first song it skips and goes onto the other song on the album , how do i fix this ?

    Delete the song from your library and re-download it from the Purchases section of the iTunes Store.
    http://support.apple.com/kb/PH12491

  • HT204406 I have downloaded soe albums but some of the songs do not play. Help!

    I downloaded 5 albums on my iPhone which work fine. When I downloaded them onto my PC, several of the tracls across all of the albums don't appera to have downloaded correctly. The file size is correct but there is no sound. Also when I try to create an mp3 version to play in the car, I get the failure message: Error occured while converting the file "track name". An Unknown error occured (-3).
    I've tried the apple help but its terrible and absolutely useless! And there isn't a **** email where I can ask for some support!
    Please help.

    Delete the tracks from the iTunes library, allowing iTunes to move the track files to the Trash. Then download the tracks again from the iTunes Store via this procedure:
    http://support.apple.com/kb/ht2519
    That fixes the problem for many people. If problems with the tracks persist, go here:
    iTunes Support
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • HT201272 I downloaded an album, but some of the songs are only half there. How do I fix this?

    Today I bought an album on itunes. But when I listened to it a handful of the songs weren't all there. it would play to a certain point then skip to the next song.

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
    If you don't see them straight away it may help to close and restart iTunes.
    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
    tt2

  • I downloaded  an album but some of the songs downloaded only half way. How do I fix that problem

    I bought an album yesterday and when I went to play it today I found that some of the tracks were only playing half way and the other half was blank. How do I fix that?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • HT1725 What do I do if the download says it is complete, but the song does not play the whole way through?

    I downloaded an album from the itunes store, which completed fine, but when I play it, some songs play through fully and some go silent about 15 seconds before they should end. How do I fix this?

    Welcome to the Apple Community.
    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • I downloaded an album from iTunes store and it will not play on my iPhone

    Hi All,
    I downloaded an album from the iTunes store. It will not play on my iPhone 5. How do I contact the iTunes store to get this problem corrected?

    Delete it and redownload from here:
    Open iTunes Store app > More > Purchased > Music

  • I've imported from a video camera and the files on the laptop are not playing the sound, is there any way to retrieve it?

    I have just uploaded a large number of files from a panasonic video camera on to imovie. I have never had this problem in the past, but when I try to play back the files on my laptop there is no sound. I have tried increasing the sound and normalising via the audio settings, and the sound is playing fine on the video camera. Is there anything I can do?

    I have also checked that the files are MOV not MPEG etc

  • I purchased a full album on iTunes and some songs are not playing in full why is this?

    why is that?

    Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copy from your iTunes library and then download again from your purchased history. If the problem persists, or that facility is not available in your region contact the iTunes Store support staff through the report a problem links in your account history.
    tt2

  • TS2972 When playing a photo album from iPhoto on Appletv it will not play the videos

    When playing a photo album from Macbook Pro on Apple tv the videos in the album won't play.  Is this fixed in settings?

    I don't believe that is possible. It may be best to have those videos stored in iTunes if you wish to home-share/airplay them.

  • Does the iphone 4 not play the message tone or vibrate if it goes to sleep on the messages screen?

    Or is it just me?

    I think I'm having the same problem.  I'm not getting sound or vibration message notifications if I turn off my phone while in the message screen since I updated my iPhone 4S to iOS 6.

  • ITunes help needed.  I downloaded an album and some singles.  Many of the songs cut off.  How can I re-download the damaged tunes?

    I downloaded an album and some singles, then burned them to disc.  Many songs blanked out while playing.  Thought it was a bad disk, but it turns out that they didn't download properly from the iTunes store.  How do I re-download previously purchased items?  I've tried following the general help tips but they haven't worked.
    Thanks,
    Plumpfeet

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

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