I downloaded an album on itunes that is showing up on my computer but not on my ipod playlist. What should I do?
I recently had to restore my ipod to a different computer after not using it for a long while. I downloaded an album and I see it on my computer on my iTunes playlist but it is not on my ipod playlist. What can I do? I can see I purchased the album.
- Delete and redownload by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- If you can't delete
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
Similar Messages
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When i open up itunes on my computer, it says that i have 2 videos but when i sync it and check my ipod touch, it says i have no videos so it only shows up on my computer but not on my iPod touch and its a 4th Generation.
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
I'm trying to play two albums using iTunes but they say the files can't be located and won't play. The albums are on my iPod Nano 3rd Gen. and will play there. Syncing my iPod and computer doesn't resolve the problem. How do I get the albums from the nano to the computer?
Hello, FayAnnR.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend going through when iTunes indicates that a file can not be located.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
If the media was purchased from iTunes, I would recommend deleting the missing media and either transfer purchased from your iPod or download them again via the third article below.
How to delete content you've downloaded from the iTunes Store
http://support.apple.com/kb/HT5772
iTunes Store: Transfer purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Download past purchases
http://support.apple.com/kb/ht2519
Cheers,
Jason H. -
I downloaded an album on Itunes. The songs play on my IPAD but not my IPOD. They are on the IPOD but they are grayed out.
- Delete and redownload by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- If you can't delete
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
I have a PC with a internet connection through a modem and ever since i have had it i have had no connection to the itunes store. And even if I try to update anything it says that i need to check my connection, but my connection is fine. What should I do?
This almost always indicates your firewall or anti-virus utilities are preventing iTunes from contacting the iTunes Store. Here is an exerpt from "Can't connect to the iTunes Store": http://support.apple.com/kb/TS1368
Troubleshooting on Windows
If you haven't been able to connect to the iTunes Store for more than a day —and other customers on our discussion boards aren't experiencing similar issues— a software or internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Click here to find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If you have not done so already, try the steps in iTunes for Windows: iTunes Store connection troubleshootingto troubleshoot iTunes Store connectivity in Windows.
Firewall issues:
Windows XP: If you've upgraded to Windows XP Service Pack 2: By default, Windows Firewall is enabled. As with all firewalls not manufactured by Apple, you will need to configure Windows Firewall to allow iTunes to access the iTunes Store. To do so, see How to enable iTunes in the Windows XP Firewall.
Windows Vista and 7: As with all firewalls not manufactured by Apple, you will need to configure Windows Firewall to allow iTunes to access the iTunes Store. To do so see, the "Blocked by software firewall" section in this article.
Proxies can cause issues and should be avoided whenever possible. To disable the proxy built-in to Windows see, iTunes for Windows Can't access the Internet if proxy settings are incorrect.
If you are receiving a specific error message you may want to see, the "Specific Conditions and Alert Messages" section in this article as needed.
If the issue still persists, contact your internet service provider and confirm that the ports and servers in this article are enabled over your network.
The "hosts" file may be blocking the iTunes Store
Microsoft's article How do I reset the hosts file back to the default? has instructions and a "FixIt" to have Windows try to reset the hosts defaults for you.
Note: Some workplaces may put internal resources in the hosts file but may also use it to block iTunes Store.
To create a copy of your hosts file and replace it with an empty hosts file, follow the instructions for your operating system below. -
IPod Classic shows up in My Computer, but not in iTunes
My iPod Classic shows up in My Computer, but not in iTunes. I've gone through the troubleshooting guide, reset it 3 times and put it in disk mode, reinstalled and updated iTunes and still nothing.
Hey there april_lee!
I have a website for you that can walk you through the troubleshooting steps on your iPod classic. This will help you determine the source of your issue and hopefully get the iPod working for you consistently again. The website can be found right here:
Apple - Support - iPod - iPod classic Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/classic/
Thanks for using the Apple Support Communities!
Cheers,
Braden -
There were two emails that did appear in my Mac computer and not in the iPhone. What could have happened? Thanks
AnaOn which device do you normally check mail?
I assume you must normally check on the phone and that is why you don't see it often. If you checked a POP account on your phone and hten tried to check the POP email account on your computer you would find that amy POP emails you accessed on your phone would not appear on the computer and that is because you have already downloaded them on the phone and they are no longer on the server so when your computer checks for mail the server responds to the computer and says there are no recent messages. The reverse of this would occur ifyou found new mail on your computer from the POP account. That new mail would not be found on the phone mail app -
Accidentally downloaded a movie twice. Now I would like a refund. But Apple makes it impossible. What should I do? I am ******.
<Email Edited by Host>These are public forums so I've asked the hosts to remove your email address from your post - posting it is a good way to get spam sent to you.
You've tried contacting iTunes Support : http://www.apple.com/support/itunes/contact/ , click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption ? -
My apple id works on itunes but not on my ipod touch, what gives ?
my apple id works on itunes but not on my ipod touch, what gives ?
What are you trying to do on the iPod?
Have you went to Settings>Store and sign out and then sign back in? -
5th gen ipod shows up in my computer but not itunes
my 30gb 5th gen ipod shows up in my computer but not in itunes. ive seen the stuff about this but im positive the problem is with the ipod and not my computer.
i run several other ipod through my computer with no trouble and i had my freind try to run it on his with no luck.
any help would be greatly appreciated.One possible reason...
iPod shows up in Windows but not in iTunes
http://docs.info.apple.com/article.html?artnum=93716
Patrick -
I purchased a text tone from Itunes. It shows up in my library, but not as a text tone. Is there a way for me to set it as a text tone for all texts? Or I am stuck with factory settings?
So it is conseidered a customized text tones even if it was purchased through iTunes? Confusing. Since I bought it through itunes as a text tone I assumed it would work. OOOPS
Thanks so much -
I just downloaded an album into iTunes, all songs on album play fine on iPad, iPhone, but on my Mac there is one song that stops 10 seconds into it and then moves to my next song. Can I download this song again? How?
Other people have been having similar problems with songs over a number of days.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link. -
After purchasing 4 apps I find them on my computer but not syncing with my Iphone4,. How do I sync these on my phone?
If you purchased the apps from either the app store on your phone, or the app store that's part of itunes, make sure that you have selected "automatically sync new apps" in the apps pane of your sync window.
You can also go into your app store on your phone and select the purchased button (under updates)...if you are running the latest software) and get them on your phone that way if you are unable to do a sync now. -
IPod shows up in "My Computer" but not iTunes...please help!
Ok so I have a 8gb iPod nano 5g and my computer is Windows XP running Service Pack 3. I have iTunes fully updated, I know this is so because I have completely uninstalled and reinstalled everything related to iTunes 3 times now. I have looked all over Apples support pages, scoured every possible solution to my problem, but nothing is working. Every time I connect my iPod to my computer, a message in iTunes pops up saying "An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect iPod and try again." Yes I have googled that exact phrase and looked at every website that offers solutions that don't work for me.
I know that the problem is not the cable, I have tried 3 different cables and none of them work. When I connect it to my parent's Toshiba laptop running XP SP3 and up to date iTunes, the iPod syncs and works perfectly. In addition, the iPod shows up in "My Compter" but when iTunes then pops up, it no longer appears...I am really at wits end and if I can't figure out what to do the next option is probably snapping this thing in half, because I don't want to pay the money to send it to Apple. Thank you for any help.Look in Troubleshooting in the iPod 4th Gen User Manual pdf and follow the 5 R's. That should replace whatever in the iPod doesn't permit iTunes to see it.
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I justtryed to sync my iPhone with a new laptop and lost my itunes library from the phone. I'd already moved iTunes to the laptop. What did I do wrong, and is there a way to reclaim the library?
Was the music purchased from iTunes?
Can you sync other music to the iPod?
What happens when you try to sync?
When you switch syncing computers you have to restore the iPod on the new computer. Did you do that?
You can only sync with one computer/iTunes library but you can manage music and videos among different computers. See:
Using iPhone, iPad, or iPod with multiple computers
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