I downloaded an album on Itunes. The songs play on my IPAD but on my IPOD they wont play. the album is there but all the songs are grayed out.

I downloaded an album on Itunes. The songs play on my IPAD but not my IPOD. They are on the IPOD but they are grayed out.

- Delete and redownload by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- If you can't delete
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

Similar Messages

Some songs are grayed out in Itunes with ICloud/Download symbol, why and how do I fix it?

A random variety of my songs are grayed out so they won't play and it shows the ICloud download symbol next to them. In the top left hand corner, it shows the cloud symbol with horizontal lines moving, as if it's in the process of downloading, but it has been on all day and there is no movement to shift the grayed out songs to functioning songs as if they have been downloaded.
Does anyone have any suggestions??
Thanks!!

Delete the incomplete tracks from your library, sending them to recycle bin, then download them again from your purchased history. If the problem persists use the "report a problem" links from your account history to contact the iTunes store support staff.
Are the incomplete tracks ones that you had previewed before purchasing the album? If so there may be a bug that needs reporting. See this recent post which explains why I ask the question...
tt2

All the files are grayed out in iTunes

My iPod died a few days ago and it was replaced (5G 30GB). I’ve connected the new one to iTunes on my computer (WinXP pro) and all the files seemed to transfer correctly to the new iPod. In iTunes, however, it you select the iPod on the left, all the files are grayed out and you can’t click on them. With my old iPod you could. I also noticed a little locked symbol down at the bottom to the right of where it shows you how much space is left on your iPod hard drive. I’m guessing that the new iPod drive is somehow locked. I can’t find anything in iTunes that controls this. Is there a way to unlock the iPod drive so you can click on the ipod files in iTunes?
Asus P4C800 Windows XP Pro

Grey text when you look at the content and lock symbol at the bottom of the screen simply shows that your iPod is set to "automatically update songs and playlists". . If you want to access your iPod directly, play it through your iTunes, connect it to a second computer etc. you just need to change the update method to "Manually manage songs and Playlists" in the iPod preferences. For more detail see this tutorial: Managing Your Songs Manually
One thing to be aware of with manually updating is that the iPod also has to be manually ejected before the "Do Not Disconnect" message will go away. Safely disconnect iPod
For info: iPod 101
The iPod offers three ways to transfer music from your computer. You can select one of the following update modes from the iPod Preferences menu in iTunes (Edit=>Preferences=>'iPod' tab):
1) Automatically update all songs and playlists. This is the default mode, in which your entire music library, including playlists, is automatically synced to your iPod. If the music library on your computer exceeds the iPod storage capacity, you are prompted to select a different update method.
2) Automatically update selected playlists only. With this option, iTunes automatically copies the playlists you have selected to the iPod when you connect it to the computer.
3) Manually manage songs and playlists. You can also choose to transfer music to the iPod manually. This allows you to drag and drop individual songs and playlists from iTunes to the iPod.

HT203163 I cannot gift or purchase CARMEL and CARMEL VALLEY travel app at the iTunes store. The options are "grayed out" on my iMac. What's the problem?

I cannot gift or purchase CARMEL and CARMEL VALLEY travel app at the iTunes store. The options are "grayed out" on my iMac. What's the problem?

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

I couldn't migrate outlook .pst files to thunderbird.when i tried to import from the tools tab all the options are grayed out.

I couldn't migrate outlook .pst files to thunderbird.when i tried to import from the tools tab all the options are grayed out.

http://kb.mozillazine.org/Import_.pst_files

Some of my iTunes match songs are greyed out on my iPhone

Hello,
I've had iTunes match since it came out, and it was shaky at first, but started getting pretty reliable a few months ago. However, the last few albums I've added to iTunes match have not been added to the cloud. The songs appeared as "Waiting" for several days until I right clicked and clicked add to iCloud. Once I did that, they showed up on my iPhone and iPad, but now are greyed out on both, even though their iCloud status says "Uploaded".
It gets worse. The last album I dragged into iTunes is stuck on "Waiting". When I right click, I no longer have the ability to add them to iCloud (this may be due to the Yosemite beta – the issue with the greyed out songs has been occurring for a few weeks before I upgraded, though). These songs don't appear on my iPad or iPhone (which I expect), but they do appear on my MacBook. However, when I click to play or download them, nothing happens.
This is very strange behavior, one thing worth noting is, I just crossed 1,000 songs for this artist (I'm a fanatic). I'm not sure if there's a limit of songs per artist, and I haven't counted exactly how many songs are greyed out, but the numbers are definitely close.

Have a look at this: iTunes Store: Troubleshooting iTunes Match
But yes, if you are running OS X beta, you very well could have issues. You should inquire about that in the Developer forums.

Songs are graying out in iTunes playlist for no apparent reason

Here's an odd problem . . . iTunes, on my iPad, is graying out songs. For instance, when in any playlist, if I select one of the songs, iTunes runs through the list and grays out all the songs in the list. If that playlist was an album, then selecting the album afterward brings a screen that says: "has no content", or words to that effect.
It is similar to others' posts about songs disappearing, but not exactly . . . Anyone experience this?

I've seen the same thing reported in the itunes for Windows forum as well: http://discussions.apple.com/thread.jspa?threadID=1707050&tstart=0
I have the same problem after installing itunes 8. Some, not all, playlists stop playing after one track when in shuffle mode. All the boxes in front of track names are ticked, and all my playlists (so far) seem to play through when they are not in shuffle mode. I've experimented with the buggy playlists by switching back and forth between shuffled and non-shuffled mode; if I start playing in shuffled mode, click the shuffle button to play songgs in order and then click it again, the new shuffled order always puts the currently playing track last. The clickybox "Skip when shuffling" (sorry, it's probably called something else - my itunes is localised into Swedish) is not ticked, and I've restored the number of times I've played and skipped each track, several times. This has to be a bug.
I see several people posting about the same thing but so far no general answer. Apologies if I've missed something.

Transferred itunes library from Windows XP PC to new Windows 7 PC. plugged in 3rd gen Ipod. Ipod icon appears along with playlists, music etc. Songs are grayed out and won't play. Please help!

I recently transferred itunes library from windows XP PC to new Windows 7 PC. The transfer was successful, however when I plug my 3rd gen Ipod Nano into the new PC, the Ipod icon appears along with the music, playlists, etc. The songs are shown but are 'grayed out' and wont play or sync.The 'Devices & Printers' window in new PC shows icon for Ipod driver & is OK. The icon for the Ipod appears but depicts a delta shaped warning icon that states that the Ipod is'not operating properly'. Tried troubleshooting. The troubleshooting message states the the Ipod is 'disconnecting'. Can you help me with this problem?

Then, I dropped the entire itunes file from the old PC (XP) into an empty external drive.
That "itunes file from the old PC"? Is that the iTunes folder, from the old PC, that was in the user home folder's Music folder?
All of the library, playlists, etc. from the ipod as they always have been are shown, by they are 'grayed out' and will not open or play.
That's on the iPod, correct? Are all of your old playlists in iTunes, from the old PC, still there in iTunes on the new PC? Are the songs in iTunes still playable?
This document provides the steps to transfer a complete iTunes library between two computers. See the section called External drive.
iTunes: How to move your music to a new computer - Apple Support
There are many steps, but this is a summary. (1) On the old PC, consolidate all of your iTunes data into the iTunes folder. (2) Copy this iTunes folder to the external drive. (3) On the new PC (that has iTunes installed but NOT running), replace its existing iTunes folder with the one from the old PC (on the external drive). When you run iTunes, it uses the iTunes folder from the old PC, and it should look like iTunes on the old PC (with all the playlists, ratings, play count, etc.), and your iPod will see the iTunes library as the same iTunes library (because it is the same library).
If you did something different, and the old PC is still accessible, you may want to try it using the method from the linked document.

All my songs are grayed- out in itunes

I got a new itouch. I used my cousin's itunes to sync songs and videos (since i was spending christmas/news years there) now that im home, i "erased and sync" and even restored it so i can sync with MY itunes. The problem is now that some of my songs are on my ipod, in itunes they are grayed-out (as in i cant click on it). Can anyone tell me why and how i can fix it? Do i have to restore my ipod as new or something?

H Again: OK, new things to try. I see you are on Windows, so it may look a little different than what I see. With your iPod Touch (IPT) connected, click on the IPT name in the left pane, you should now see several tabs, click the "summary" tab, one of the options at he lower part of this pane is "Manually manage music and videos". Now click on the "music" in the left pane, under your IPT. Are the songs accessible now? It did change on mine when I made this change.
Stedman

My old computer crashed so I got a new computer and installed Itunes but some songs are grayed out.

My old computer crashed so I got a new computer and installed Itunes but some songs are grayed out

What actions, if any, did you take to transfer your iTunes Library from your old computer to your new one? Unless you do so, the only songs that will automatically be available to you are your previous iTunes Store purchases - and even then this is dependent on both where you are (not all regional versions of the Store provide this facility) and whether the songs you've purchased are still available from the Store.
As leofanti points out, iTunes Match is not a backup service for your library.

When I try to burn a play list to a CD some of the songs are grayed out and then not burned to the disc. How can I fix this problem?

why are some of the songs on the play list I am trying to burn to a CD "grayed out" when I start burning the CD and there for not included in the finished CD? How can I fix this problem. Btw, I have been using iTunes for years and this problem just came up quite recently. Thanks

Howdy sarthur,
Thanks for using the Apple Support Communities.
To help resolve this issue where you're unable to burn a disc successfully in iTunes, please follow the troubleshooting in the article linked to below.
Can't burn a CD in iTunes for Windows - Apple Support
Take care,
Alex H.

My firefox browser no longer closes, minimizes, or restore up or down the window, all of them are grayed out

Whenever I have Firefox browser window open, and then select to open a private browsing window, the open Firefox browser red X close button grays out and does not close, minimize, or restore up or down. This happens to both the regular Firefox browser window and the private browsing window.
Sometimes, this occurs when only the regular Firefox browser is open and not any private browsing windows.

Hi CoolDave,
Thank you for posting your question. I understand that when you have both a private window open and a regular window open, sometimes the window will not minimize or restore, and that the buttons at the top of the screen are greyed out.
In order to better investigate this issue, can you please try the following:
* Does this happen in Safe Mode? '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br>
[[Image:FirefoxSafeMode|width=520]]<br><br>
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
*Is this the only program this is happening to? And if you use the short cuts to minimize and maximize the windows, does the window respond to these? [https://support.mozilla.org/en-US/kb/keyboard-shortcuts-perform-firefox-tasks-quickly#w_windows-tabs]
* These were some workarounds for windows 7 [http://annoyances-resolved.blogspot.com/2009/12/firefox-unresponsive-workaround-7-for.html]
We look forward to your reply!

Safari troubleshooting needed. All search results are grayed out preventing me from clicking anything on the page.

Safari Problem: After doing a search using all three of the search engines the search results are grayed out not allowing me to click on anything on the page. I also can't use the buttons to the left of the search box. Please help.

Go back to your home screen, then double click your home button to open your multi-task window hold your finger on the Safari icon until it start to wiggle and a red minus sign is in the upper left corner. Tap the red minus sign and completely close Safari, then reopen it.

Previous downloaded Icloud songs are grayed out and won't play on the computer or download to my Ipod ???

I know this is probably a frequent question but I am having trouble finding a solid solution. I had Icloud songs on my computer but recently they went gray and won't play or download to my Ipod. Any help???

Hi sweatt,
Welcome to Apple Support Communities.
You may find these steps helpful for resolving the issue you're encountering:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Songs containing DRM (Digital Rights Management) may not appear, or may appear grayed out in iCloud. This can occur if your computer is not authorized for playback of that content. Try authorizing your computer, then manually update iTunes Match.
To determine what Apple ID your computer needs to be authorized for, locate and select the song in your iTunes library.
Choose File > Get Info.
In the Summary tab, locate the Account Name field in the right column and write it down.
Click OK.
Choose Store > Authorize this Computer.
Type in the account name from the Summary field and its password. Click Authorize.
Choose Store > Update iTunes Match.
Best,
Jeremy

HT201272 I had Pages and many documents associated with it on my generation 1 ipad. I just got an ipad Air. I downloaded Pages to my new ipad but all my documents are gone. How do I go about getting them back. My old ipad was backed up to my computer.

I am trying to locate my old documents from my generation 1 ipad. I downloaded Pages to my ipad Air but my documents are gone. I did back up my old ipad to my computer but I didn't restore my back up to the new ipad. I wanted to start fresh. How do I go about getting just my Pages documents from that backup and by the way, how do I access that back up?

You will need to restore the backup - just downloading the app from the store won't give you its contents from a preivous device, you will need to restore the whole backup onto your new iPad (which will replace its current contents) to get the app's content.
backups and restores : http://support.apple.com/kb/HT4079

I downloaded an album on Itunes. The songs play on my IPAD but on my IPOD they wont play. the album is there but all the songs are grayed out.

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