I downloaded an album recently, but I guess my internet was going in and out the whole time, and now 5 of the 14 songs will cut out after a few seconds. How can I re-download those few songs?
I downloaded an album recently, but I guess my internet was going in and out the whole time, and now 5 of the 14 songs will cut out after a few seconds. How can I re-download those few songs?
Welcome to the Apple Community.
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
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Hi. I recently purchased and downloaded an album from itunes, but I realized that I'm missing a song. how can i re download it?
You're welcome.
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I downloaded an album and every single song is cut off after about a minute and a half.
I downloaded an album and every single song is cut off after about a minute and a half. I checked the Help information, but there isn't a button visible to download it again. How can I fix that?
I have a problem too - may be related to this. I downloaded 5 albums over the weekend, plus a few singles. Every one of them has at least 1 song that stops playing partway through, some as quickly as 5 seconds in. Looking at the file itself, the size seems right for a song of that length, and I got no errors during download, but out of the ~75 songs I purchased over the weekend, I have 10 (so far, still checking) that are incomplete
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I have a library of nearly 2000 songs and all of which were purchased/downloaded in their entirety. It seems that after one of the iTunes updates… many (not all, but plenty) of those songs were “cut off” after playing about 2/3 through them… I haven’t gone through the entire library to see which are complete and which were cut off, but hoped this is “known problem” and hopefully with a known “fix”… Make sense?
Please advise…
Thx,
JohnnyI have a library of nearly 2000 songs and all of which were purchased/downloaded in their entirety. It seems that after one of the iTunes updates… many (not all, but plenty) of those songs were “cut off” after playing about 2/3 through them… I haven’t gone through the entire library to see which are complete and which were cut off, but hoped this is “known problem” and hopefully with a known “fix”… Make sense?
Please advise…
Thx,
Johnny -
I recently purchased and downloaded a song from iTunes. The download was completed but the song cuts off half way through. How can I download the entire song again?
All you need to do is go to the iTunes store, and then go to purchased in the right side of iTunes store. It is under the quick links. Then you will be able to download the past purchases there.
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I downloaded an album and 3 of the songs won't play all the way through they cut out part way through and jump to another song. How can I re-download those 3 songs?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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I just bought an album on iTunes but didn't get the first two songs. I click on them to try to download them again, but get a message to authorize my computer. My computer is already authorized. How can I get my two missing songs?
Sometimes, there would be temporary connectivity glitches preventing you from downloading a certain track from the iTunes store - these are rare and usually resolve if you try back in some time. If it continues, contact Apple support mentioning the name of the problematic song:
https://expresslane.apple.com/GetproductgroupList.action?locale=en_US&caller=cup -
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I cannot find Purchased on the iTunes Store. Could you upload a screenshot so I can see how to get there?
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If it never finished downloading then, Store>Check for Available Downloads
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Not sure what happend there. But ATV only streams, no HD so if you leave it too long, the whole download gets lost.
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You should call Apple Support and give them your Apple ID so that they can verify how many photos you actually do have backed up in iCloud...
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Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
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http://support.apple.com/kb/HT5699
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I downloaded a song from i-tunes. It plays on my computer, but won't play on my i-phone. Any suggestions on how to fix this? Or how can I re-download the song without getting charged a second time. I could not find an option to "report a problem".
I could not find an option to "report a problem".
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)
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