I downloaded an app Genieo now cant get rid of it I put it in trash but its open and cant be trashed. But I cant open it.

I downloaded an app Genieo to run a video in wp3, now I can't get rid ot. It has taken over my firefox home page, and when I try to delete it from applications, the trash says it cant be deleted because it is in use. I have unlocked it in get info and tried to delete but same message.

Genieo does not play videos. It's an adware app. Sounds like you tried to download something from a shady site that redirected you to Genieo instead of to the (probably fake) app you were trying to download. You need to be more cautious about this sort of thing... where you download apps from is increasingly important these days! There are a lot of scams out there.
As for removal, Strawb268 has you covered... just please, please follow those instructions very carefully, in order, without skipping steps or skimming over anything! I've had a rash of people following those instructions incorrectly and bricking their computers lately. It's fixable, but a pain in the butt.

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    You can find out how to get service for your iPad on this web page:
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    And what are your settings? what system? What version of PS? You need to be more specific and explain better.
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  • My ex's Apple ID plus password request keeps coming up on my iPhone when trying to download Apps, how do I get rid of it please?

    My ex's Apple ID plus password request keeps coming up on my iPhone when trying to download Apps, how do I get rid of it please?

    Tks heaps for that, had a look at Store and ITunes sections, not overly helpful unless I am missing something.
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  • When I attempt to download an app to iPhone I get 'incorrect password' message.

    When I attempt to download an app to iPhone I get 'incorrect password' message. Go to the app store on my Mac and the password works just fine. Go back to iPhone and change password and, of course, when I attempt to use it I get the same error message. Why is this happening? This is now happening on my iPod as well.

    Change your country on iPhone, iPad, or iPod touch
    Tap iTunes Store, App Store, or iBooks Store.
    At the bottom of the Featured page, tap Sign In.
    If you're already signed in, skip to step 5.
    Tap Use Existing Apple ID.
    Enter your Apple ID and password and tap OK.
    Tap your Apple ID.
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    Tap the Store menu and tap your country.
    Tap Next.
    Review the Terms and Conditions and Apple Privacy Policy.
    Tap Agree if you agree to the terms and conditions.
    In the prompt that appears, tap Agree.
    Select a payment method and enter your payment information.
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  • DOWNLOADED 11.1 VERSION NOW I GET THIS: THE FILE ITUNES LIBRARY.ITL CANNOT BE READ BECAUSE IT WAS CREATED BY A NEWER VERION OF ITUNES

    DOWNLOADED 11.1 VERSION NOW I GET THIS: THE FILE ITUNES LIBRARY.ITL CANNOT BE READ BECAUSE IT WAS CREATED BY A NEWER VERION OF ITUNES

    Unless you've recently attempted to downgrade iTunes this is probably a sign of a corrupt library file. See Empty/corrupt library after upgrade/crash.
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  • 4 hours ago my iphone randomly turned off and now i cant get it to turn back on. Ive tried everything, trying to reset it, charging it but nothing works! the charging symbol doesnt even come up when i plugged in the charger. Please help!

    4 hours ago my iphone randomly turned off and now i cant get it to turn back on. Ive tried everything, trying to reset it, charging it but nothing works! the charging symbol doesnt even come up when i plugged in the charger. Please help!

    Hello there, LaruaGalliers.
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    http://support.apple.com/kb/HT1476
    Particularly:
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    Verify that the outlet being used is working.
    Try another USB power adapter if available.
    If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
    Try another USB cable if available.
    iPhone or iPod touch displays the low-battery image and is unresponsive
    If you see the image below, charge the iPhone or iPod touch with USB power adapter for at least 15 minutes.    
    You should see this image when iPhone or iPod touch begins to charge:
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  • Downloaded music apps o.k.  Says login failed when I put in user and password. No trouble when getting any other apps.

    Downloaded music apps o.k.  Says login failed when I put in user and password. No trouble when getting any other apps.

    Sounds like you may have deleted something you shouldn't have. Boot to an OS X DVD or a bootable backup, and using Disk Utility, do a repair disk, and while there repair permissions. Disconnect any peripherals, and reboot. If you get the same startup behavior, do a safe boot, by holding the shift key down when booting. If that works, try a normal boot. If neither step helps, you may need to relaod your operating system.

  • When i attempt to download an app from iTunes I get error message -45054. What is iTunes telling me?

    When I attempt to download an app from iTunes I get error message -45054. What is iTunes telling me?

    Change your country on iPhone, iPad, or iPod touch
    Tap iTunes Store, App Store, or iBooks Store.
    At the bottom of the Featured page, tap Sign In.
    If you're already signed in, skip to step 5.
    Tap Use Existing Apple ID.
    Enter your Apple ID and password and tap OK.
    Tap your Apple ID.
    Tap View Apple ID or View Account.
    Tap Country/Region.
    Tap Change Country or Region.
    Tap the Store menu and tap your country.
    Tap Next.
    Review the Terms and Conditions and Apple Privacy Policy.
    Tap Agree if you agree to the terms and conditions.
    In the prompt that appears, tap Agree.
    Select a payment method and enter your payment information.
    Enter your billing address and tap Next.

  • HT1483 App Store not responding what can be done was trying to download an app n now it not responding

    App Store not responding what can be done was trying to download an app n now it not responding

    We can help you, but we need more information. What do you mean by isn't responding?

  • I dont want my purchased music from iTunes shown in my music app. But I cant get rid. I delete only for it to stay where it is.

    I dont want my purchased music from iTunes shown in my music app. But I cant get rid. I delete only for it to stay where it is. Any tips? Or is this a glitch from IOS7?

    go to settings/music/show all music-off.  I had this same issue

  • I used the trial run before but i purchased all the apps for 20.00 a month now. when i download it onto my computer it continues to tell me my trial has expired. i uninstalled the programs and then reinstalled them but it still says "trial expired" any id

    i used the trial run before but i purchased all the apps for 20.00 a month now. when i download it onto my computer it continues to tell me my trial has expired. i uninstalled the programs and then reinstalled them but it still says "trial expired" any ideas on what i can do? i payed already

    Sign in, activation, or connection errors | CS5.5 and later
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  • Scrabble apps hanging on iphone - i deleted it online but cant get rid of it on phone

    scrabble apps hanging on iphone - i deleted it online but cant get rid of it on phone

    Hello steviewonder1,
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    You can use the following article to activate your iPhone. In this case, when it says "previous owner" understand that it is referring to you. Otherwise it is the same procedure.
    Find My iPhone Activation Lock: Removing a device from a previous owner’s account
    http://support.apple.com/kb/ts4515
    Regards,
    Jeff D.

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