I downloaded an app that isn't working correctly. Is there a way I can submit a request for a refund?

I downloaded an app that isn't working correctly. Is there a way I can submit a request for a refund?

All purchases are final via the Itunes Store.
Refer to the support for that App either on the developers website or the support link for the app on the app's page in itunes.

Similar Messages

  • My App Store isn't working correctly..

    My App Store isn't working correctly, as the title states, and it continues to give me blank pages. For example, I go to the search bar, simply search up an app I'd like to use, and nothing happens. I'm not given suggestions or a single app when I press "search". It works fine for a brief moment when I open it, but it's as if it freezes but continues to let me press the tabs on the bottom.

    Hello Manorea
    If you are having issues with connecting to the App Store then check out the second article that troubleshoots the iTunes Store and also is the same for issues connecting to the App Store.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    -Norm G.

  • I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinsta

    I accidentally uninstalled the Illustrator CC from my mac. Now I can't re-download the application. Everytime I click "Download", it takes me to the creative cloud app and only shows me the app is up to date. Is there any way I can re-download and reinstall Illustrator CC?

    Have you already used the Cleaner Tool?
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • I am running 10.7.5 on an imac and I want to upgrade to Yosemite but I have no app store on my computer. Is there a way I can get the app store on my imac?

    I am running 10.7.5 on an imac and I want to upgrade to Yosemite but I have no app store on my computer. Is there a way I can get the app store on my imac?

    If you don't have it then you will have to reinstall Lion:
    Reinstall Lion, Mountain Lion, Mavericks or Yosemite without erasing drive
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
    Reinstall Lion, Mountain Lion, Mavericks, or Yosemite
    OS X Yosemite- Reinstall OS X
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it isthree times faster than wireless.
    Then you can download and install Yosemite if your computer meets the system requirements:
    Upgrading to Yosemite
    You can upgrade to Yosemite from Lion or directly from Snow Leopard. Yosemite can be downloaded from the Mac App Store for FREE.
    Upgrading to Yosemite
    To upgrade to Yosemite you must have Snow Leopard 10.6.8 or Lion installed. Download Yosemite from the App Store. Sign in using your Apple ID. Yosemite is free. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
        OS X Mavericks/Yosemite - System Requirements
          Macs that can be upgraded to OS X Yosemite
             1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
             2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
             3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
             4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
             5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
             6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
             7. Xserve (Early 2009) - Model Identifier 3,1 or later
    To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
         Are my applications compatible?
             See App Compatibility Table - RoaringApps.

  • HT1414 i connected my iphone 5 to my computer for the first time since i got it and it didnt give me any option and just started to restore it from my iphone 4s. ive now lost all my pictures that were on it. Is there a way i can get them back!

    i connected my iphone 5 to my computer for the first time since i got it and it didnt give me any option and just started to restore it from my iphone 4s. ive now lost all my pictures that were on it. Is there a way i can get them back as i did not want it to restore my old phone anyway! i also had my hone set up to the cloud and it didnt work! PLEASE SOMEONE HELP ME

    Can you try to use another computer?
    If this does not work, visit an Apple Store or an Authorized Apple Service Provider next to your place, and show them the phone, maybe they can restore it before you'll have to get it serviced.
    Did you try to put it in recovery mode?
    iOS: Unable to update or restore

  • I have Acrobat 9.5 and when I try to create pdf from scanner, it displays an error "Adobe acrobat has stopped working". Is there any way I can use this functionality?

    I have Acrobat 9.5 and when I try to create>pdf from scanner, it displays an error "Adobe acrobat has stopped working". Is there any way I can use this functionality?

    Provide you have Acrobat 9 installed in an OS for which Acrobat 9 is compatible then you can use the functionality.
    As well, you need a scanner connected, powered up, and the software installed. Acrobat 9 "prefers" TWAIN drivers.
    Always visit the scanner vendor's site and download - install the latest greatest software.
    n.b., The Acrobat 9.x product family passed into "End of Support" mid-year 2013.
    As well the Acrobat 9.x product family is not compatible with contemporary OSs.
    Be well...

  • Is there any way I can create a form for Muse that will integrate with their Python backend system?

    Attention Anyone that my be able to help PLEASE
    I have a client that I am building a website for in Muse and they have a backend system thru "Python" that I am guessing runs their information. So basically im asking is there any way I can create a form for Muse that will integrate with their Python backend system? Have any ideas? I really need a large form that will work with "Python"
    Thanks A Bunch!!! Dan

    ITBobbyP hi again,
    Excel formats are not backward compatible, you need to use the proper driver.
    Arthur
    MyBlog
    Twitter

  • How do I get a refund for an App that does not work correctly?

    How do I get a refund for a App (Express Newspapers)  that does not work correctly?

    How to report an issue with Your iTunes Store purchase

  • I have a pre-App Store version of Logic. Is there any way I can switch over to the App Store version?

    I'm trying to install Logic Pro on my new MacBook Air, and without a drive, it's going to take more work to install. I own the latest version, but I still need the discs to install from. Is there some way I can "upgrade" to the App Store version so installing now, and in the future, is easy to do without an external drive?
    Thanks so much!
    Grig

    In addition to Niel's answer.....
    Just wait until the next major version of Logic becomes available (whenever that might be) and then when you pruchase that from the App Store, the issue of there being two different versions of Logic 9, will be over as everyone will have to purchase the new version via the App Store.

  • TS1702 What happens if i download an app that does,nt work and vendor does not reply to email

    Hi purchased airgunsbook £5.49 downloaded app opened app it does,nt work tried support for app which says support was,nt available contact vendor emailed them details no reply so now what do i do surely i must be entitled to a refund they can,t just rip people off

    Hello there comic69,
    In this situation I would definately contact the iTunes Store support directly.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Cheers,
    Sterling

  • II have downloaded several Apps that state they work with iTouch but they will not install and give error message that I need updated software, while all my updates available are installed on both iTouch and my computer iTunesWhy will Mindtools app not

    My iPod Touch will not function with certain updated apps ie MindTools, YP.com, Mint, Ymessenger etc and I get the error message that I need to install updated software to load these apps to my iPod Touch; however, I have double checked and all the software updates have been loaded in obht the iPod touch and my computer. There are no updates availabe; yet the error message on App is a software update is required for App. "was not installed because it requires a newer version of iPod software."
    The iPod Touch is using 3.1.3 software and it tells me that is the current and updated software version.

    You are correct in that your 1G iPod Touch has all the latest software updates.  It can only be updated to version 3.1. 
    However that Apps you are trying to download and install likely require iOS version 4.0 or later, which is not compatible with your iPod Touch.  So either you'll need to buy a newer iPod Touch or find other Apps that are suitable replacements if possible. 
    Sorry.
    B-rock

  • How to restore data files from a purchased app that isn't working

    I recently had to reset my iPad after an ios7 problem with hyperlinks.  The reset fixed the hyperlink problem but now I can't open excel or word files created in a purchased application, productivity suite.  When I click on the file, it starts to open then switches back to the app icon.  Tried deleting and reinstalling the app and now all the files are gone from my iPad.  I backed up my iPad to my desktop before deleting the app but can't figure out how to restore just the files I need. 

    You should be able to mount the partition once you've loaded up the live CD. Just figure out which one it is by using
    fdisk -l
    then mount it to /mnt or wherever you want it.
    As for moving/saving them, I'm not entirely sure how to get them onto an external server. You might have to mount another partition in order to install any apps that you need to connect to an external server, but wait for someone who really knows to answer before you try it. If you're only talking about 4 or 5 MB, I would just mount a USB stick and dump them on there.
    Last edited by Xyne (2008-09-28 03:38:02)

  • I purchased the display version of my mac pro and it had the Pages app.  I just reset it to factory settings and the app is no longer on it.  Is there a way I can get it back for free?

    I purchased the display version of my Macbook Pro at a navy exchange.  The woman working at the store did not know how to reset to factory so I took it home as was.  I have been using it for about a month and the laptop had Pages and Keynote on it already.  I just reset to factory settings and it now has neither.  Is there a way to get these back for free?  I think my computer purchase makes it eligible to have these apps for free but since I reset it they are gone.

    Go to the App Store where you can purchase copies of the apps. You cannot get them for free. The ones installed belonged to the previous owner. You will need to purchase using your Apple ID.

  • I have now downloaded 111 updates and more are waiting so is there a way I can download all at one?

    Every time I open Firefox there is a message saying I do not have the latest version so I click on this to upgrade. I have not reached version 9.0.1.111 and the message still appears. Is there any way to download the latest version without the in betweens?

    See also:
    *https://support.mozilla.org/kb/Finding+your+Firefox+version
    *https://support.mozilla.org/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser
    If you still get that message after having confirmed that you run the latest Firefox version then you may be opening the www.google.com/firefox site.
    The www.google.com/firefox site was used in Firefox 3 versions.<br />
    Current Firefox 4+ versions no longer use that Google website as the home page, but use the build-in about:home page as the home page.<br />
    Google no longer seems to maintain that page and assumes that you use an older Firefox version if you still visit that site and warns you that you use an older Firefox version and suggests to update.<br />
    You can ignore that message if you run the latest Firefox version as reported in the "Help > About" window (Firefox is up to date).<br />
    You can use another page as the home page like about:home or www.google.com or www.google.com/ig (iGoogle).<br />

  • I had downloaded an app that is not working any longer.  It was "Bubble Bazinga".  Can anyone help.

    why am I no longer able to use a widget that is still available on the app site 

    You're best bet for third-party applications is to contact the manufacturer, if assistance in the forums does not produce good results. For the Bubble Bazinga widget, contact the manufacturer Rastaduck. I have emailed them today for this issue as well. Hopefully, they will respond with a solution. When you get to their mail page, there is a Mail option on the left.
    http://www.rastaduck.org/index_en.html

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